Technical Support Engineer (Mandarin-speaking Malaysians)

A leading global provider in the digital ophthalmic lens industry is seeking a Technical Support Engineer to join their remote team. This is an exceptional opportunity for you to play a pivotal role in supporting customers worldwide, ensuring they achieve outstanding results with cutting-edge lens technology. Enjoy flexible working opportunities with the ability to work remotely while travelling up to 50% to connect directly with customers and colleagues worldwide.

What you'll do:

As a Technical Support Engineer, you will immerse yourself in the world of digital ophthalmic lenses, acting as a trusted advisor for customers who rely on your expertise. Your day-to-day activities will involve configuring sophisticated software tools, supporting machine setup both remotely and onsite, and developing documentation that ensures consistent quality standards. You will also have the chance to travel internationally—up to half your time—building relationships with clients while understanding their unique technical challenges. By providing hands-on training sessions and producing insightful analytical reports, you will empower users to maximise the benefits of advanced optical solutions. Success in this role comes from your willingness to collaborate across disciplines, your enthusiasm for continuous learning, and your commitment to delivering empathetic customer support.

• Provide comprehensive support services to customers, helping them produce high-quality digital ophthalmic lenses by configuring proprietary lens calculation software and adjusting parameters as needed.
• Utilise basic programming skills such as SQL, scripting, and Python to ensure seamless integration and operation of software tools within customer environments.
• Assist customers in configuring manufacturing machines both onsite and remotely, learning the functionality of industrial equipment to perform essential adjustments under minimal supervision.
• Develop clear work instructions that guarantee repeatability of acquired technical skills for both internal use and customer reference.
• Deliver expert guidance on lens features by training customers in the technical aspects of digital products, ensuring they fully understand product capabilities.
• Conduct visits to customer facilities globally, gaining insight into their technical needs and aligning those requirements with internal marketing and sales teams for optimal outcomes.
• Perform sample analysis using advanced techniques such as Dual Lens Mapping and Focovision, preparing professional reports that communicate findings effectively.
• Collaborate with technical teams across different regions, fostering a cooperative environment that supports knowledge exchange and problem resolution.
• Respond promptly to customer queries regarding product configuration or troubleshooting, maintaining a high standard of service at all times.
• Adapt quickly to ambiguous situations by applying critical thinking skills and drawing upon your interest in technology.

What you bring:

Your proven background as an engineer or optometrist—or similar technical discipline—will provide a solid foundation for excelling as a Technical Support Engineer. You bring not only relevant job skills but also an eagerness to expand your knowledge base through hands-on experience with advanced optical technologies. Your interpersonal strengths shine when collaborating with colleagues from around the globe or guiding customers through complex processes. You are dependable when it comes to managing multiple priorities simultaneously, always responding thoughtfully even under pressure. Your sensitivity towards client concerns allows you to tailor solutions that genuinely address their needs. With an open mind toward learning new systems—and perhaps some prior exposure to ophthalmic optics—you are ready to embrace ongoing training opportunities that will further enhance your expertise.

• Demonstrated experience or strong interest in ophthalmic optics or related engineering fields is highly valued for this position.
• Basic proficiency in programming languages such as SQL, scripting languages, or Python is required for effective software configuration tasks.
• Intermediate skills in Microsoft Excel, Word, and PowerPoint are necessary for data management, reporting, and presentation purposes.
• Ability to learn quickly about industrial equipment functionality in order to perform basic adjustments both onsite and remotely under minimal supervision.
• Excellent written communication skills are essential for creating detailed work instructions and professional analytical reports.
• Customer support orientation is crucial for building trust-based relationships with clients from diverse backgrounds.
• Comfortable working within multidisciplinary teams on a global scale while adapting easily to new challenges or ambiguous situations.
• Interest in technology combined with critical thinking abilities enables you to solve problems efficiently while remaining sensitive to client needs.
• Willingness to travel up to 50% is required for this role.
• Fluency or proficiency in Mandarin and English is appreciated.

What sets this company apart:

This organisation stands out as a pioneer in digital ophthalmic lens solutions by fostering an inclusive culture where collaboration thrives across borders. Employees benefit from flexible working arrangements that accommodate personal commitments while enabling meaningful connections with international peers. The company invests heavily in professional development through structured training programmes designed to keep staff at the forefront of technological advancements. Team members are encouraged to share insights openly within a supportive network that values empathy just as much as technical skill. By joining this team, you become part of a community committed not only to excellence but also mutual respect—a place where your contributions are recognised and celebrated every step of the way.

What's next:

If you are enthusiastic about making a positive impact on global eye care technology while growing alongside supportive colleagues, this is your moment—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C