Head of Technology Delivery (Banking)

A leading financial institution in Kuala Lumpur is seeking a Head of Technology Delivery to shape the future of its technology landscape.

Head of Technology Delivery

This pivotal role offers you the opportunity to influence strategic direction, drive digital transformation, and deliver innovative solutions that underpin business growth. You will collaborate closely with executive leadership, oversee transformative projects such as new core banking system implementations, and champion operational excellence through process innovation. The organisation values inclusive leadership and is committed to nurturing talent, offering a supportive environment where your expertise in both technology and people development will be highly valued. If you are passionate about leveraging technology to create meaningful impact while fostering a culture of collaboration and continuous improvement, this is an exceptional opportunity to advance your career.

• Shape the strategic direction of technology across Malaysian operations by collaborating with top-level executives and aligning IT initiatives with organisational goals.
• Lead major digitalisation projects, including the implementation of new core banking systems, while ensuring operational excellence and robust risk controls.
• Foster an inclusive culture that prioritises talent development, growth opportunities, and strong partnerships with internal teams and external stakeholders.

What you'll do:

As Head of Technology Delivery based in Kuala Lumpur, you will play a central role in shaping how technology supports both current operations and future ambitions. Your day-to-day work will see you partnering with senior leaders to set strategic priorities that align IT initiatives with broader business goals. You will be responsible for overseeing complex projects such as implementing new core banking systems—ensuring these are delivered smoothly while driving digitalisation efforts across the organisation. By building strong relationships internally and externally—including with vendors and industry bodies—you will help ensure that technology solutions are not only fit-for-purpose but also future-ready. Your commitment to developing talent within your department will foster an inclusive environment where every team member can thrive. In addition to optimising resources for maximum efficiency, you will lead risk management activities by formulating policies in response to evolving regulations and maintaining comprehensive business continuity plans. Success in this role requires balancing strategic vision with hands-on involvement in delivering best-in-class technology solutions that enable sustainable growth.

• Collaborate with executive leadership and board members to develop annual operating plans and mid-term business strategies that support long-term IT and operations objectives.
• Oversee the successful delivery of new core banking systems by managing project execution, change management processes, and alignment with the organisation’s vision for growth.
• Drive business transformation initiatives focused on digitalisation, process enhancement, and adoption of advanced technologies from a systems perspective.
• Manage budget planning, resource allocation, and cost optimisation for all technology investments while balancing operational requirements and compliance needs.
• Innovate operational processes by introducing new methods, capabilities, and technologies to achieve efficient, accurate, and seamless business operations.
• Build strong relationships with key stakeholders inside and outside the organisation by representing the company at industry events and maintaining effective communication channels.
• Partner with regional offices, product teams, relationship managers, vendors, and other departments to ensure successful delivery of tailored IT solutions.
• Act as a trusted advisor on software, hardware, network infrastructure, and banking operations topics for local senior management teams.
• Champion people engagement by managing performance objectives, coaching direct reports, supporting career progression, rewarding achievements, and nurturing a diverse talent pipeline.
• Oversee risk management activities including policy formulation, audit coordination, incident investigation, business continuity planning, regulatory compliance adherence, and committee participation.

What you bring:

To excel as Head of Technology Delivery you will bring extensive experience navigating complex organisational structures within the financial sector alongside deep technical acumen. Your ability to manage large multidisciplinary teams ensures you can foster collaboration across functions while upholding high standards of performance. You have successfully delivered major digitalisation projects demonstrating not only technical proficiency but also sensitivity towards change management challenges inherent in such transformations. Your interpersonal skills enable you to cultivate trust among colleagues clients regulators auditors vendors alike making you an invaluable advisor on matters ranging from infrastructure upgrades to compliance issues. With your thorough knowledge of financial products services processes you are adept at identifying opportunities for operational improvement whilst safeguarding against risks through diligent oversight robust policy frameworks proactive incident response measures. Above all your dedication towards nurturing talent building inclusive cultures ensures sustainable success for both individuals teams under your guidance.

• Possess a recognised degree in Business Administration, Finance, Information Technology, Accounting, Commerce or related discipline from an accredited university or higher learning institution.
• Demonstrated excellence in organisational skills combined with outstanding communication abilities suitable for engaging at all levels within large organisations.
• Proven track record of over 15 years’ experience at senior executive level managing substantial teams within complex environments.
• Ability to build dependable relationships both internally across departments and externally with partners or industry representatives.
• Comprehensive understanding of financial services operations including deposit handling, trade finance (export/import), commodities trading, loans administration, money transfers and treasury transactions.
• Expertise in leading large-scale digital transformation projects involving system upgrades or new technology implementations within regulated industries.
• Experience managing budgets for technology investments while ensuring cost optimisation without compromising quality or compliance standards.
• Strong background in risk management practices including policy development aligned with changing legislation or regulatory requirements.
• Capability to mentor direct reports through objective setting performance management coaching career progression training opportunities reward decisions succession planning etc.
• Commitment to promoting diversity equity inclusion through talent development initiatives succession planning robust pipelines for key roles.

What sets this company apart:

This organisation stands out as a leader in the financial services sector due to its unwavering commitment to technological advancement paired with a genuine focus on people development. Employees benefit from a collaborative environment where ideas are shared freely across departments and every voice is valued regardless of background or tenure. The company places great emphasis on professional growth—offering access to ongoing training opportunities mentorship programmes and clear pathways for career progression. Its approach to flexible working ensures staff can balance personal commitments while contributing meaningfully at work fostering both wellbeing and productivity. With a reputation for stability integrity and forward-thinking leadership this is an ideal place for those who wish to make a lasting impact through their expertise while being part of a supportive inclusive team dedicated to excellence in everything they do.

What's next:

If you are ready to take on a transformative leadership role where your expertise can shape the future of technology delivery apply now to join this forward-thinking team!

Apply today by clicking on the link provided—your next career milestone awaits.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C