M365 Consultant (Night Shift)

We are seeking an experienced M365 Consultant to join a global Managed Services team based in Kuala Lumpur. This role focuses on providing senior-level expertise in Microsoft 365 solutions while supporting US-based clients during their business hours (8 PM to 5 AM KL time). The successful candidate will act as a technical SME for critical incidents, and contribute to professional services engagements such as designing, implementing, and optimizing Microsoft 365 solutions.

Key Skills: M365, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, OneDrive, Conditional Access, PowerShell

What you'll do:

• Serve as the primary technical lead for Microsoft 365-related incidents, escalations, and service improvements.
• Troubleshoot and resolve advanced issues across Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and related services.
• Design and implement Microsoft 365 solutions aligned with customer requirements and best practices.
• Lead migration, transformation, security, compliance, and modern workplace projects.
• Build trusted relationships with customer stakeholders by acting as a subject matter expert (SME) for their Microsoft 365 environment.
• Mentor and support internal teams while contributing to technical standards and documentation.
• Ensure alignment with security, governance, and compliance best practices for Microsoft 365 environments.

What you bring:

• Proven hands-on experience managing and supporting Microsoft 365 environments within an MSP or customer-facing support setting.
• Deep knowledge of Microsoft 365 technologies including identity management (Entra ID), endpoint management (Intune), collaboration tools (Teams), messaging (Exchange Online), file sharing (SharePoint/OneDrive), and Conditional Access policies.
• Strong troubleshooting skills with the ability to perform root cause analysis for complex technical issues.
• Experience handling major incidents and providing clear communication to stakeholders during service-impacting events.
• Familiarity with delivering Microsoft 365 projects such as migrations or transformations is a plus.
• A customer-focused mindset with excellent problem-solving abilities and attention to detail.
• Ability to work independently during US business hours (permanent night shift).

What sets this company apart:

This Global IT Service Provider has decades of delivering advanced IT solutions to various large scale global organizations. As a Premium Microsoft Cloud Solution Provider, this global player offers enterprise-grade 24/7 support through its global teams.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C