ServiceNow Solutions Design Lead (Global Shared Services)

A Global Shared Services is seeking a ServiceNow Solutions Design Lead to drive the design and implementation of innovative solutions on the ServiceNow platform that align with their digital transformation goals. This role requires a seasoned professional with deep expertise in ServiceNow modules and a proven track record of delivering scalable, cost-efficient solutions while fostering collaboration across stakeholders.

Key Skills: ServiceNow, SPM / PPM / ITBM module, ITSM, Integration, Custom Application Management, AMDB, CMDB, ITOM, JavaScript, Solution Design, Architecture, Stakeholder Collaboration, Leadership

What you'll do:

• Lead the design and architecture of scalable ServiceNow solutions aligned with the shared service’s global IT operations.
• Collaborate with internal and external stakeholders to gather requirements and translate them into technical solutions.
• Oversee project implementation of vendors to ensure timely delivery within budget while maintaining quality standards.
• Manage integrations between ServiceNow and other enterprise systems using best practices.
• Identify opportunities for process improvements and system enhancements while staying updated on industry trends.
• Ensure compliance with security policies and regulatory requirements.
• Maintain documentation, generate progress reports, and manage vendor relationships effectively.
• Build strong relationships across business units, clients, vendors, and partners to deliver customer-centric solutions.

What you bring:

• Minimum 7+ years of experience working with ServiceNow tools and platforms.
• 5+ years of experience in solution design and implementation within a digital transformation context.
• In-depth knowledge of key ServiceNow modules such as SPM/PPM, ITSM, custom apps, AMDB, CMDB, ITOM, license management, performance analytics, and reporting.
• Strong programming skills in JavaScript, HTML, CSS for technical review purposes.
• Proven ability to design complex solutions that meet strategic objectives while managing risks and dependencies effectively.
• Excellent problem-solving skills combined with familiarity in Agile and DevOps methodologies.

What sets this company apart:

Join a Global Shared Services, known for its commitment to excellence and continuous growth. This client offers a dynamic and innovative work environment, with a focus on employee development and career advancement. Their shared services division drives efficiency and effectiveness across various functions, providing high-quality support to internal stakeholders. Work with a diverse and talented team, contributing to the company's success through your skills and expertise. If you are motivated and passionate about making a difference, apply now to be part of this organization that values its employees and fosters a culture of innovation and collaboration.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C