Head of Digital Business (Banking)

A leading financial institution is seeking a highly experienced Head of Digital Services (Banking) to spearhead the regional digital and platform strategy for Retail Brokerage across Malaysia, Singapore, and Indonesia.

HEAD OF DIGITAL SERVICES (Banking)

This pivotal senior leadership role offers you the opportunity to shape best-in-class digital customer experiences, modern trading platforms, and scalable product solutions within a rapidly evolving capital markets environment. You will work closely with cross-functional teams—including front office, operations, technology, and marketing—to deliver customer-centric digital capabilities while embedding agile ways of working and continuous product innovation throughout the region. The organisation is committed to fostering an inclusive culture that values collaboration, flexibility, and professional growth, making this an exceptional opportunity for those passionate about driving meaningful change in the financial services sector.

* Take charge of regional digital transformation initiatives that impact retail investing platforms across multiple key ASEAN markets, ensuring your vision influences the future of customer experience and business outcomes.
* Work at the intersection of business, technology, and customer experience by collaborating with senior stakeholders in a high-impact role that encourages supportive leadership and knowledge sharing.
* Enjoy flexible working opportunities and access to ongoing training as you champion a customer-first mindset, strong governance practices, and continuous improvement across diverse teams and stakeholders.

What you'll do:

As Head of Digital Services Banking, you will be entrusted with shaping the future of retail brokerage platforms across Malaysia, Singapore, and Indonesia. Your day-to-day responsibilities will involve leading strategic initiatives that transform digital services for customers while ensuring seamless integration between business objectives and technology solutions. You will collaborate extensively with various departments—front office, operations, technology, marketing—to develop innovative products that meet evolving market demands. By establishing effective feedback mechanisms and leveraging data analytics, you will ensure ongoing enhancements to customer experience. Success in this role requires a deep understanding of capital markets dynamics combined with a passion for nurturing collaborative relationships among stakeholders. Your ability to embed agile methodologies will be crucial in driving continuous improvement while maintaining strong governance standards throughout all projects.

* Lead the execution of a comprehensive regional digital and platform strategy for Retail Brokerage across core ASEAN markets, ensuring alignment with organisational goals and market needs.
* Define and deliver a strategic product roadmap tailored to target customer segments and business priorities, leveraging data-driven insights for maximum impact.
* Drive end-to-end product development processes from business case formulation through agile execution and rollout, fostering collaborative teamwork at every stage.
* Establish robust customer feedback and data frameworks to inform ongoing product enhancement efforts, ensuring solutions remain responsive to user needs.
* Ensure holistic solutioning that enables scalable, seamless customer experiences across all touchpoints within the brokerage ecosystem.
* Stay ahead of market trends, digital innovations, and competitive offerings by continuously monitoring industry developments and integrating relevant advancements into platform strategies.
* Partner with front office and business leaders to align product capabilities with commercial objectives, promoting interdependent relationships that support shared success.
* Collaborate on go-to-market strategies and marketing initiatives—including investor education tools—for new and emerging customer segments.
* Champion a customer-first mindset by embedding strong governance practices and organisational values across teams and stakeholders.
* Foster agile ways of working within cross-functional groups to drive continuous product innovation and improvement.

What you bring:

The ideal candidate for Head of Digital Services Banking brings extensive experience from the financial services sector—particularly in digital leadership roles involving product or platform management. Your proven expertise spans both technical knowledge (trading platforms, trade lifecycle) and regulatory awareness (brokerage compliance), enabling you to navigate complex capital markets landscapes effectively. You are recognised for your analytical approach to problem-solving as well as your commitment to delivering empathetic customer experiences. Your interpersonal skills allow you to build dependable relationships with senior stakeholders while fostering an inclusive atmosphere where collaboration thrives. Strategic yet practical in your outlook, you consistently drive progressive change by encouraging knowledge sharing among teams. Your ability to balance commercial acumen with sensitivity towards user needs ensures successful outcomes for both customers and the organisation.

* Minimum 15 years of experience in Financial Services with substantial exposure to digital leadership roles focused on product or platform management.
* Comprehensive knowledge of financial products—particularly equities—with familiarity in additional asset classes considered advantageous for broader impact.
* Strong front-to-back understanding of trading platforms, trade lifecycle processes, and market structures within capital markets environments.
* Proven track record in digital product development, product management, and agile delivery methodologies that foster collaborative teamwork.
* Familiarity with regulatory frameworks governing brokerage operations and capital markets compliance requirements.
* Demonstrated ability as a customer-centric leader who is analytical, data-driven, empathetic towards user needs, and possesses strong commercial acumen.
* Excellent stakeholder management skills coupled with outstanding interpersonal communication abilities across senior management and technology teams.
* Strategic thinking capabilities paired with hands-on involvement in progressive initiatives that challenge conventional approaches while supporting communal goals.
* Experience in aligning product capabilities with commercial objectives through cooperative partnerships with business leaders.
* Ability to champion organisational values by promoting inclusive practices that nurture supportive team environments.

What sets this company apart:

This organisation stands out as one of ASEAN’s most respected financial institutions—renowned for its commitment to regional digital transformation within retail investing platforms. Employees benefit from an inclusive workplace culture where collaboration is valued above all else; supportive leadership ensures everyone has access to flexible working opportunities tailored around personal growth ambitions. The company invests heavily in ongoing training programmes designed to enhance both technical expertise and interpersonal skills. By prioritising customer-centricity alongside strong governance practices, the organisation creates an environment where innovation flourishes without compromising integrity or trustworthiness. Working here means joining a network dedicated not only to business excellence but also to nurturing communal bonds among colleagues—making it an ideal destination for those seeking meaningful impact within their careers.

What's next:

If you are ready to make a lasting difference in regional banking by shaping digital services that empower customers across ASEAN markets, this is your moment!

Apply today by clicking on the link provided—take the next step towards joining a collaborative team committed to transforming financial services.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C