Customer Service Officer (Contract, Home Based/Remote)

A leading organisation in the marine industry is seeking a Customer Service Officer to join their team here in Malaysia.

What you'll do:

As a Customer Service Officer based in Kuala Lumpur, you will be responsible for handling all sales support and customer service activities for assigned accounts within the marine sector. Your day-to-day tasks will involve responding swiftly to customer inquiries about products and services, collaborating with various teams to ensure accurate execution of orders, managing delivery schedules efficiently, and providing professional guidance on logistical challenges. You will also oversee the full cycle of order fulfilment—from inquiry through invoicing—while maintaining detailed records and supporting internal administrative processes. Success in this role requires you to nurture positive customer relationships by monitoring account performance and resolving service issues quickly. You will play an integral part in upholding organisational standards for quality and compliance while contributing actively to continuous improvement initiatives. Your ability to coordinate across departments, adapt to changing circumstances, and provide reliable support will be crucial in delivering exceptional service experiences.

• Respond promptly and professionally to customer inquiries regarding product availability, pricing, delivery surcharges, and lead times, ensuring all communications are handled with care and accuracy.
• Collaborate closely with the Sales team to fully understand customer requirements and ensure precise execution of pricing, supply arrangements, and payment terms for each account.
• Manage the entire delivery process from initial inquiry through to invoicing by coordinating effectively with customers, Sales team members, and Supply Chain colleagues.
• Coordinate delivery requirements proactively, managing changes to schedules and offering expert advice on local geographical conditions as well as supply constraints.
• Perform comprehensive order follow-up activities including submission of delivery notes for invoicing and monitoring outstanding payments to maintain smooth operations.
• Maintain ongoing positive relationships with customers by tracking account performance, addressing service issues promptly, and monitoring any changes within assigned accounts.
• Provide essential back-office support functions such as accurate data entry, order documentation, system updates, report preparation, and maintenance of customer records.
• Assist internal administrative processes by supporting sales reports preparation, compliance documentation, and facilitating coordination across departments.
• Comply diligently with organisational quality, environmental, and compliance standards while actively participating in initiatives aimed at improving management systems.
• Demonstrate awareness of significant environmental aspects related to daily work activities and understand their actual or potential impacts.

What you bring:

The ideal candidate for the Customer Service Officer role brings proven experience in sales support or supply chain management within a busy commercial environment. Your educational background equips you with foundational knowledge relevant to business operations while your hands-on expertise allows you to manage complex order cycles seamlessly. You possess advanced technical skills in Excel and MS Office applications which enable you to maintain accurate records and prepare insightful reports. Your interpersonal abilities shine through as you communicate clearly with both customers and internal teams—always striving for positive outcomes. You are dependable when working independently yet thrive on co-operating within a supportive network. Your meticulous approach ensures nothing slips through the cracks even when schedules change unexpectedly. Above all, your enthusiasm for nurturing relationships makes you an invaluable member of any team dedicated to delivering outstanding service.

• Degree or Diploma holder in Supply Chain Management, Business Administration or Sales & Marketing is preferred for this position.
• Minimum 5 - 7 years relevant experience in sales support, supply chain or customer service roles is required for success.
• Proven ability to handle the full cycle of order fulfilment and order management efficiently within a fast-moving environment.
• Experience in the marine industry is advantageous but not mandatory; willingness to learn about industry-specific challenges is valued.
• Advanced proficiency in Excel along with strong skills in other MS Office applications is essential for effective reporting and documentation.
• Self-motivation combined with dependability ensures you can work independently while remaining responsive within a collaborative team setting.
• Excellent communication skills in English (both written and spoken) are necessary for clear interactions with customers and colleagues alike.
• Meticulous attention to detail paired with methodical time management enables you to deliver consistent results under tight deadlines.
• A supportive attitude towards teamwork means you are ready to assist colleagues whenever needed for communal success.
• Awareness of environmental impacts associated with daily work activities demonstrates your commitment to organisational values.

What sets this company apart:

This organisation stands out as a global leader within the Oil & Gas industry thanks to its unwavering commitment to quality service delivery and operational excellence. Employees benefit from flexible working opportunities that allow them to balance professional responsibilities with personal needs while remaining connected through digital platforms. Leadership here is genuinely supportive; managers invest time in helping individuals achieve their goals both personally and professionally. The organisation’s dedication extends beyond business objectives—it actively promotes environmental awareness among employees so that everyone contributes positively towards sustainability efforts. By joining this team, you become part of a network that values loyalty, empathy, responsiveness, and shared success above all else.

What's next:

If you are enthusiastic about making a difference through exceptional customer service within a globally respected organisation, this is your moment—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C