Product Specialist

A leading pharmaceutical organisation in Penang is seeking a Product Specialist to join their dedicated team.

This role offers you the opportunity to make a meaningful impact by connecting with healthcare professionals and supporting the adoption of life-changing products across both public and private sectors. You will be empowered to build strong relationships, share knowledge, and contribute to the growth of innovative medical solutions. The company values your commitment to professional development, providing ongoing training opportunities and supportive leadership to help you thrive. If you are passionate about nurturing connections, sharing expertise, and being part of an inclusive environment that encourages collaboration and personal growth, this is the perfect opportunity for you.

What you'll do:

As a Product Specialist based in Penang, you will play a pivotal role in connecting with healthcare professionals across various sectors. Your day-to-day responsibilities will involve educating providers about key products through impactful presentations and interactive sessions. You will organise educational events such as CMEs and RTDs to foster knowledge sharing while actively participating in workshops, seminars, conferences, and exhibitions. Building strong relationships is central to this role; you will act as the main point of contact for healthcare providers, offering timely information and support. By identifying Key Opinion Leaders within your territory, you will help amplify brand presence and encourage product endorsement. Success in this position requires diligent follow-up on new leads, maintaining high call rates across diverse customer categories, and submitting comprehensive reports that inform strategic decisions. Upholding company policies and regulatory standards is essential as you collaborate respectfully with colleagues and strive for excellence in every interaction.

• Achieve sales targets for your assigned territory by implementing effective strategies that drive product adoption among healthcare providers.
• Educate and update healthcare professionals in both public and private sectors using engaging presentations, detailing aids, PowerPoint slides, videos, and other marketing materials.
• Organise and participate in marketing activities such as Continuing Medical Education (CME), Roundtable Discussions (RTD), workshops, seminars, conferences, booth exhibitions, ensuring at least six CMEs and two RTDs per quarter.
• Execute planned strategies in the field to increase market share while providing timely feedback on market trends and competitor intelligence.
• Build and maintain strong rapport with healthcare providers by acting as their primary point of contact for accurate information and support.
• Identify and nurture Key Opinion Leaders (KOLs) within your territory to enhance brand presence, product endorsement, and usage.
• Follow up on new leads within your territory to expand customer base and achieve daily call rates of eight calls per day.
• Meet required call rates for customers in different categories: local specialists twice monthly; outstation specialists once monthly; medical officers once monthly; purchasers/pharmacists bi-monthly.
• Submit all required reports promptly including Pre-Call Plans, Post-Call Reports, Territory Analysis, Action Plans, Sales Forecasts, Monthly Sales Reports, Meeting Decks.
• Ensure all sales and marketing activities comply with company policies and local regulatory standards while demonstrating professional ethics and positive collaboration.

What you bring:

The ideal Product Specialist brings a wealth of experience from pharmaceutical sales or similar industries where nurturing relationships is paramount. Your interpersonal strengths allow you to connect meaningfully with healthcare providers while sharing valuable insights about products. You excel at organising educational events that facilitate communal learning among professionals. Your attention to detail ensures that all reporting requirements are met efficiently without compromising accuracy. Compliance is second nature thanks to your familiarity with industry regulations. Empathy guides your approach when identifying influential leaders who can advocate for product adoption. Professional ethics underpin every interaction as you work collaboratively within a supportive team environment. Adaptability is key as you embrace evolving business priorities with enthusiasm for growth. Your passion for learning means you take full advantage of training opportunities provided by the organisation.

• Your proven experience in pharmaceuticals sales or related fields equips you with the ability to achieve ambitious sales targets through collaborative efforts.
• Your excellent interpersonal skills enable you to build dependable relationships with healthcare professionals across public and private sectors.
• Your proficiency in delivering engaging presentations using various marketing materials ensures effective communication of product benefits.
• Your organisational abilities allow you to coordinate multiple educational events such as CMEs, RTDs, workshops, seminars, conferences, and exhibitions each quarter.
• Your keen attention to detail supports timely submission of reports including Pre-Call Plans, Post-Call Reports, Territory Analysis, Action Plans, Sales Forecasts, Monthly Sales Reports.
• Your understanding of local regulatory standards ensures compliance during execution of sales and marketing activities.
• Your capacity for empathy helps identify Key Opinion Leaders who can champion product adoption within their networks.
• Your commitment to professional ethics fosters respectful collaboration with colleagues while striving for continual improvement.
• Your adaptability enables you to respond positively to changes in strategic direction or operational priorities as business needs evolve.
• Your enthusiasm for ongoing learning drives your participation in training opportunities offered by the organisation.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every team member feels valued. Supportive leadership encourages open communication and collaboration across departments so that ideas are shared freely. Employees benefit from flexible working arrangements designed to accommodate individual needs while promoting work-life balance. Continuous training opportunities ensure that everyone has access to resources needed for personal development—whether it’s enhancing technical skills or deepening industry knowledge. The company’s dedication to ethical conduct creates a respectful atmosphere where professionalism thrives alongside compassion. By prioritising teamwork over hierarchy and celebrating achievements together, this organisation fosters a sense of belonging that empowers employees to reach their full potential while making a positive impact on the community.

What's next:

If you are ready to share your expertise and grow within a supportive environment that values collaboration and professional development, apply now!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C