Head of Commercial (Malacca)

A leading organisation in precision machining is seeking a Head of Commercial to join their business in Malacca, Malaysia.

What you'll do:

As Head of Commercial in Malacca, you will play a central role in shaping the future direction of the business across Malaysia. Your day-to-day responsibilities will involve crafting innovative commercial strategies that drive revenue growth while identifying new opportunities for expansion. You will oversee complex negotiations for major contracts and tenders while managing a robust sales pipeline to ensure consistent performance. Building lasting relationships with enterprise customers will be key as you develop account plans focused on retention and profitability. You will also champion customer satisfaction by collaborating closely with internal teams to deliver outstanding service. Leading geographically dispersed teams across business development, sales, and account management functions will require you to set clear objectives that foster accountability and a customer-centric culture. By partnering with cross-functional colleagues in operations, finance, supply chain, and customer service departments you will ensure operational scalability aligns seamlessly with commercial ambitions. Your strategic insights into market trends will help refine growth initiatives while your executive reporting skills will keep senior leadership informed on progress against divisional targets.

• Develop and implement comprehensive commercial strategies to achieve revenue targets, margin goals, and market share growth across Malaysia, Singapore, and India.
• Identify new business opportunities by analysing market segments, customer verticals, and potential strategic partnerships to expand the division’s reach.
• Lead complex negotiations for tenders and high-value contracts while ensuring robust sales pipeline management with accurate forecasting and disciplined conversion.
• Drive pricing decisions, profitability management, and commercial governance to ensure sustainable financial performance across all markets.
• Monitor market trends, competitor activity, and evolving customer demands to inform growth initiatives and refine commercial approaches.
• Own executive relationships with key strategic enterprise customers by developing account plans that increase retention, share of wallet, and long-term profitability.
• Ensure exceptional customer satisfaction through proactive engagement and close internal collaboration with relevant teams for service delivery excellence.
• Act as the senior escalation point for critical customer issues by resolving commercial challenges swiftly and strengthening loyalty through value-led partnerships.
• Lead, coach, and develop commercial teams across Business Development, Sales, and Account Management functions by setting clear objectives aligned to divisional targets.
• Foster strong collaboration with country leaders and cross-functional stakeholders including Operations, Finance, Supply Chain, and Customer Service to ensure seamless execution of commercial commitments.

What you bring:

Your extensive experience in commercial leadership positions equips you perfectly for the Head of Commercial role. You bring proven expertise in driving revenue growth through strategic planning across diverse markets such as Malaysia or Singapore. Your ability to manage enterprise customers ensures long-term profitability via tailored account plans that foster loyalty. With strong interpersonal skills you excel at coaching teams towards shared objectives while nurturing a collaborative culture rooted in accountability. Your proficiency in contract negotiation enables you to secure high-value deals that balance pricing strategy with customer satisfaction. Familiarity with ERP/CRM systems allows you to streamline processes using digital tools for greater efficiency. You are comfortable travelling regionally when needed—whether it’s meeting clients or supporting team development initiatives—and your analytical mindset helps refine strategies based on real-time market data. By connecting effectively with cross-functional colleagues from operations or finance departments you guarantee seamless execution of commercial commitments aligned with broader organisational goals.

• Bachelor’s Degree in Engineering, Business, Commerce, Management or related discipline is required; an MBA is preferred for advanced strategic insight.
• Over ten years’ progressive experience in commercial leadership roles such as sales management or business development within multi-country environments.
• Proven track record of delivering significant revenue growth alongside successful market expansion across Malaysia, Singapore or wider APAC regions.
• Experience managing enterprise customers as well as regional accounts through effective relationship-building techniques that drive retention.
• Strong leadership capabilities demonstrated by managing geographically dispersed teams focused on high performance outcomes.
• Expertise in contracts negotiation processes including pricing strategy formulation aimed at maximising profitability without compromising customer value.
• Deep understanding of ERP/CRM systems (Microsoft Dynamics 365 preferred) enabling efficient process improvement through digital tools integration.
• Willingness to travel regionally as required for business development activities or client engagement meetings.
• Ability to collaborate effectively with cross-functional stakeholders such as Operations or Finance ensuring alignment between commercial decisions & operational capability.
• Excellent communication skills combined with analytical acumen allowing you to present complex commercial updates clearly to senior leadership.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration is valued at every level. Employees benefit from flexible working opportunities designed to support both personal wellbeing and professional growth. The company invests heavily in training programmes that empower staff members to develop new skills while advancing their careers within a supportive environment.

What's next:

If you are ready to take your career further by leading regional commercial success within a collaborative environment then this is your moment!

Apply today by clicking on the link provided – don’t miss out on this exciting opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C