Head of Retail Operations (Lifestyle)

A new Head of Retail Operations position has just been made available with a renowed and growing lifestyle brand here.

A leading lifestyle brand is seeking a Head of Retail Operations to oversee the seamless functioning of nearly 50 stores across Malaysia, based in Kuala Lumpur. This is an exceptional opportunity for you to step into a pivotal role where your expertise will directly shape the customer experience and operational excellence. You will be entrusted with managing a dedicated operations team, ensuring that every store adheres to established Standard Operating Procedures (SOPs) and delivers outstanding service. The organisation is committed to fostering a supportive environment and ongoing training to help you grow professionally. If you are passionate about nurturing teams, optimising processes, and creating memorable retail experiences, this role offers the perfect platform for you to make a meaningful impact.

• Oversee the operations of close to 50 retail stores throughout Malaysia, ensuring each location maintains high standards of productivity and customer care.
• Lead and nurture an operations team, providing guidance and support to ensure smooth day-to-day store management and adherence to SOPs.
• Enjoy flexible working opportunities, generous pension contributions, and access to continuous training programmes designed to enhance your skills and career growth.

What you'll do:

As Head of Retail Operations in Kuala Lumpur, you will play a central role in shaping the future of nearly 20 retail stores nationwide. Your responsibilities will span from supervising daily activities to developing robust procedures that ensure consistency across all locations. By collaborating with store managers and nurturing your operations team through ongoing training opportunities, you will create an environment where everyone feels supported and empowered. Your focus on customer experience will drive initiatives that elevate satisfaction levels while your attention to compliance ensures every store operates safely and responsibly. Success in this role means being able to connect with people at all levels—sharing knowledge generously—and using your keen organisational skills to keep everything running smoothly. You will also have the chance to contribute strategic insights through detailed reporting, helping senior management make informed decisions that propel the business forward.

• Supervise the daily operations of approximately 20 retail stores across Malaysia, ensuring all locations operate efficiently and consistently.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) to guarantee uniformity in store practices and compliance with company policies.
• Collaborate closely with store managers and staff to foster a culture of teamwork, mutual support, and shared responsibility for achieving business goals.
• Champion customer experience initiatives by regularly reviewing feedback and implementing improvements that enhance satisfaction and loyalty.
• Coordinate with cross-functional teams including merchandising, marketing, and supply chain to ensure seamless integration of store operations.
• Provide ongoing coaching, mentoring, and training opportunities for the operations team to promote professional development and knowledge sharing.
• Monitor key performance indicators (KPIs) such as sales targets, productivity metrics, and customer service scores to drive continuous improvement.
• Identify operational challenges proactively and work collaboratively with stakeholders to develop effective solutions that benefit both staff and customers.
• Ensure compliance with health, safety, and regulatory requirements across all stores by conducting regular audits and reviews.
• Prepare comprehensive reports on store performance for senior management, highlighting successes as well as areas for further enhancement.

What you bring:

The ideal candidate for Head of Retail Operations brings extensive experience overseeing multi-site retail environments where collaboration is key. Your background demonstrates not only technical proficiency but also a genuine commitment to supporting others—whether through mentoring staff or sharing best practices across teams. You possess strong communication abilities that allow you to connect meaningfully with colleagues while remaining sensitive to their needs. Your analytical mindset enables you to interpret performance data accurately so you can recommend improvements confidently. Above all else, your passion for delivering excellent customer experiences shines through every interaction. You thrive in environments where flexibility is valued; you are always eager to learn new skills or participate in training sessions that broaden your knowledge base. With your dependable nature and inclusive outlook, you are ready to take on this rewarding challenge.

• Proven experience managing large-scale retail operations with multiple outlets in a fast-moving consumer environment.
• Strong interpersonal skills that enable you to build trustful relationships with colleagues at all levels within the organisation.
• Demonstrated ability to develop, implement, and monitor Standard Operating Procedures (SOPs) for consistent operational excellence.
• Exceptional communication skills allowing you to convey information clearly while listening empathetically to feedback from staff and customers alike.
• A collaborative approach that encourages teamwork, knowledge sharing, and mutual support among members of the operations team.
• Experience in driving customer experience initiatives that result in measurable improvements in satisfaction scores or loyalty metrics.
• Ability to analyse key performance indicators (KPIs) effectively and use data-driven insights for continuous improvement.
• Commitment to maintaining compliance with health, safety, and regulatory standards across all retail locations.
• Competence in preparing detailed reports for senior management summarising operational achievements as well as areas needing attention.
• Enthusiasm for ongoing professional development through participation in training programmes or industry workshops.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected lifestyle brands thanks to its unwavering commitment towards employee wellbeing and professional growth. The company invests heavily in continuous learning—offering regular training opportunities so everyone can expand their skillset regardless of their current position. Its supportive leadership style fosters an atmosphere where collaboration flourishes; every team member is encouraged not just to share ideas but also celebrate collective achievements together. Diversity is embraced wholeheartedly here: under-represented groups are welcomed warmly into an inclusive workplace where everyone’s voice matters equally. The brand’s dedication extends beyond its stores—it actively participates in community initiatives aimed at making positive social impacts throughout Malaysia. Joining this organisation means becoming part of a network built on trustworthiness, kindness, empathy, and respect—a place where your contributions are recognised genuinely every day.

What's next:

If you are enthusiastic about shaping retail operations while nurturing teams in a supportive environment, this is your moment—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C