Head of E-Commerce (Retail)

A newly created Head of E-commerce role has just been made available with a growing lifestyle retail brand in Malaysia. This pioneer role will be leading and growing the digital commerce channel for the brand.

A leading lifestyle retail brand in Kuala Lumpur is seeking a Head of E-commerce to take charge of their entire digital commerce landscape, including marketplaces, ownsite, omnichannel initiatives and content management. This is a rare opportunity to shape the future of a beloved home living brand that is rapidly expanding across the region. You will have the chance to build and nurture a high-performing digital team, collaborate closely with technology and product experts, and play a pivotal role in creating an integrated e-commerce ecosystem. The organisation offers a vibrant, supportive environment where your ideas are valued and your passion for modern living can truly shine. If you are looking for a role that combines strategic influence, hands-on leadership, and the excitement of scaling digital channels within a creative industry, this could be your next career-defining move.

• Take full ownership of all e-commerce activities including marketplace operations, ownsite performance, omnichannel integration and content strategy.
• Build and lead a dedicated digital team focused on driving growth through innovative digital channels while working hand-in-hand with technology and product specialists.
• Join a fast-growing lifestyle brand known for its aesthetic approach to modern living, offering an inclusive culture that values collaboration, creativity, and personal development.

What you'll do:

As Head of E-commerce based in Kuala Lumpur, you will be entrusted with shaping the entire digital commerce function for one of the region’s most exciting lifestyle brands. Your day-to-day will involve orchestrating marketplace operations, enhancing ownsite performance, integrating omnichannel strategies that bridge physical stores with online experiences, curating compelling content that resonates with customers’ desire for comfort and style, and elevating customer service standards. Success in this role means not only delivering commercial results but also fostering a collaborative environment where your growing team feels empowered to innovate. You will work side-by-side with technology experts to build scalable systems that support rapid expansion while keeping the customer at the heart of every decision. Your ability to balance strategic vision with operational excellence will be key as you help define what modern home living looks like in Southeast Asia.

• Oversee the end-to-end management of all e-commerce channels including major marketplaces, quick commerce platforms, and the company’s own website to ensure seamless operations and consistent growth.
• Develop and execute comprehensive strategies for omnichannel integration that connect online and offline experiences for customers across multiple touchpoints.
• Lead content management efforts by ensuring product listings, visual assets, and promotional materials are engaging, accurate, and aligned with the brand’s aesthetic vision.
• Drive continuous improvement in customer service standards by implementing best practices that foster loyalty and satisfaction throughout the digital journey.
• Collaborate closely with technology and product teams to design and implement robust digital solutions that enhance user experience and operational efficiency.
• Recruit, mentor, and develop a talented digital team capable of managing specialised functions within owned digital channels as the business scales.
• Monitor key performance indicators across all e-commerce activities to identify opportunities for optimisation and report on progress to senior stakeholders.
• Stay abreast of emerging trends in e-commerce, retail technology, and consumer behaviour to inform strategic decisions and maintain competitive advantage.
• Manage budgets effectively to maximise return on investment across marketing campaigns, platform enhancements, and team development initiatives.

What you bring:

To excel as Head of E-commerce you will bring substantial experience leading complex digital commerce functions within retail or lifestyle-driven organisations. Your background should reflect both strategic acumen—enabling you to craft long-term plans—and operational know-how—allowing you to execute flawlessly across multiple platforms. You thrive when collaborating with others: whether it’s guiding your team through new challenges or partnering with technical colleagues on transformative projects. Your communication style is warm yet clear; you inspire trust among peers while remaining open to feedback from all levels. A passion for home living trends combined with analytical rigour ensures you stay ahead of market shifts while always putting customers first. Above all else your commitment to nurturing talent sets you apart—you see people as central to any successful transformation.

• Extensive experience managing multi-channel e-commerce operations within retail or lifestyle sectors with proven success in driving revenue growth.
• Demonstrated expertise in developing omnichannel strategies that create seamless customer journeys between online platforms and physical stores.
• Strong background in content management including overseeing product listings, visual merchandising online, campaign execution, and brand storytelling.
• Track record of building high-performing teams by recruiting talent, providing mentorship, fostering professional development opportunities, and encouraging knowledge sharing.
• Exceptional interpersonal skills enabling effective collaboration with cross-functional partners such as technology/product teams as well as external vendors or agencies.
• Deep understanding of customer service best practices within digital environments coupled with sensitivity towards nurturing positive relationships at every touchpoint.
• Analytical mindset with proficiency in interpreting data from various sources (e.g., web analytics tools) to inform decision-making processes aimed at optimising performance metrics.
• Experience managing budgets efficiently while prioritising investments that yield measurable improvements in sales conversion rates or customer engagement levels.
• Up-to-date knowledge of current trends in e-commerce technologies (such as headless commerce solutions), retail innovation (like live shopping), or consumer preferences relevant to home living brands.

What sets this company apart:

This organisation stands out as one of Southeast Asia’s fastest-growing lifestyle brands dedicated to redefining cosy modern living inspired by Scandinavian principles. With an ever-expanding presence across Malaysia they have built a reputation for creating beautifully curated spaces filled with warmth comfort and joy—values reflected not just in their products but also their workplace culture. Employees enjoy being part of an inclusive community where collaboration is celebrated creativity is encouraged and personal growth is actively supported through ongoing training opportunities. The company invests heavily in both innovation—ensuring they remain at the forefront of retail trends—and people development so everyone has room to flourish professionally. For those passionate about lifestyle retail home décor or simply making everyday life more enjoyable this is an inspiring place to build your career surrounded by like-minded individuals who share your enthusiasm for quality design meaningful connections and shared success.

What's next:

If you are ready to make a lasting impact on the future of digital commerce within an inspiring lifestyle brand this is your moment—take the next step today!

Apply today by clicking on the link provided—we look forward to discovering how your expertise can help shape tomorrow’s home living experiences.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C