Inside Sales Lead (B2C)

A leading provider in the clear aligner industry is seeking an Inside Sales Lead (B2C) based in Kuala Lumpur. This role offers you the opportunity to shape and execute regional sales strategies, drive revenue growth, and build a high-performing team across multiple clinics and outlets. You will be empowered to design go-to-market plans, nurture talent, and foster strong relationships with clinic partners and internal teams.

What you'll do:

As Inside Sales Lead (B2C) based in Kuala Lumpur, you will play a pivotal role in driving the success of clear aligner sales across the region. Your day-to-day responsibilities will involve developing strategic plans tailored to local markets, overseeing a multi-site sales team, and ensuring that every step of the customer journey from initial lead through consultation to treatment sign-up is optimised for conversion. You will be instrumental in recruiting top talent, nurturing their development through ongoing coaching sessions, setting clear targets at both individual and clinic levels, and monitoring performance rigorously. By collaborating closely with marketing teams on campaign execution and clinical operations on patient onboarding processes, you will ensure seamless transitions for customers. Your ability to analyse data from CRM systems and generate insightful reports will help inform leadership decisions while your partnership with clinic stakeholders will resolve operational challenges efficiently. Success in this role requires a blend of strategic thinking, hands-on management skills, empathy for both customers and colleagues, as well as a commitment to fostering an inclusive environment where everyone can thrive.

• Own the regional revenue and case volume targets for clear aligner sales within the business-to-consumer segment by setting ambitious yet achievable goals.
• Design and execute comprehensive go-to-market strategies that align with company objectives while adapting to local market dynamics.
• Track and optimise the entire sales funnel from lead generation through consultation to treatment sign-up and final conversion, ensuring maximum efficiency at every stage.
• Recruit, train, and manage a geographically dispersed sales team including both clinic-based staff and field sales personnel to guarantee coverage and productivity.
• Set individual and clinic-level targets for all team members while conducting daily or weekly performance reviews to monitor progress and provide constructive feedback.
• Establish a strong coaching cadence focused on enhancing sales pitch techniques, objection handling skills, and consultation-to-close abilities among your team.
• Manage Area Sales Managers or Executives as needed to create a scalable structure that supports regional growth initiatives.
• Partner with clinic doctors and owners to improve patient conversion rates by resolving friction points encountered during consultations or onboarding.
• Monitor adherence to established sales processes including CRM hygiene and consultation standard operating procedures across all team members.
• Provide regular weekly or monthly performance reports along with forecasts to senior leadership while conducting root-cause analysis on underperforming personnel to drive corrective action.

What you bring:

The ideal candidate for Inside Sales Lead (B2C) brings extensive experience in direct consumer sales environments particularly those involving consultation-led purchases such as healthcare or wellness services. Your background includes successfully managing large teams distributed across multiple locations while maintaining high standards of productivity through remote oversight. You possess deep familiarity with CRM platforms which enables you not only to track leads but also generate actionable insights from performance data. Your interpersonal skills are second-to-none; you excel at building trustful relationships with both internal colleagues (including doctors clinical staff marketing professionals HR recruiters) as well as external partners (clinic owners patients). You are committed to supporting others’ growth through structured coaching sessions targeted training opportunities regular feedback cycles all within an inclusive collaborative workplace culture. Your willingness to travel ensures that you remain accessible responsive dependable wherever your expertise is needed most.

• Minimum eight years of total sales experience with at least two years spent leading or coordinating a sales team in a relevant sector such as retail, insurance, healthcare, dental, aesthetics or wellness.
• Proven track record of managing consultation-led or high-consideration purchase sales funnels from lead generation through closing deals while consistently achieving revenue targets.
• Comfortable managing geographically spread teams across multiple clinics or outlets with demonstrated ability to maintain productivity remotely.
• Working knowledge of CRM tools combined with basic proficiency in sales reporting analytics for tracking key performance indicators effectively.
• Exceptional communication skills enabling you to handle diverse stakeholders including clinic partners, doctors, internal teams as well as external customers.
• Willingness to travel regularly within the assigned region in order to support team members onsite or attend important meetings as required.
• Experience recruiting new talent into sales roles followed by providing structured training programmes that promote skill development within an inclusive environment.
• Ability to conduct root-cause analysis on underperforming personnel followed by implementing corrective actions that drive measurable improvements.
• Understanding of cross-functional collaboration especially between marketing campaigns demand generation efforts clinical operations patient onboarding processes HR recruitment strategies.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive environment where every employee’s contribution is valued. With flexible working opportunities designed around your needs generous pension contributions available ongoing training programmes offered throughout your tenure supportive leadership that prioritises personal development over hierarchy and a focus on collaboration rather than competition you’ll find yourself surrounded by colleagues who share your passion for helping others achieve their best. The company’s dedication extends beyond just business results; it actively fosters communal kinship among staff members encourages sharing knowledge celebrates achievements together invests heavily in professional growth so everyone feels empowered nurtured respected regardless of their background or experience level. By joining this team you become part of a network built on trust empathy mutual support where your success is everyone’s success too.

What's next:

If you are ready to make a meaningful impact in regional B2C sales while enjoying flexible working conditions supportive leadership generous benefits apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C