Senior Key Account Manager (FMCG, Pharmacy Channel)

What you'll do:

As a Senior Key Account Manager – Pharmacy Channel within the fast-moving consumer goods sector, you will be entrusted with managing critical retail partnerships that underpin the organisation’s success in Malaysia’s vibrant beauty landscape. Your day-to-day responsibilities will see you building deep connections with major pharmacy chains and specialty retailers while crafting strategic business plans tailored to each partner’s unique needs. You will be at the forefront of negotiating commercial agreements that benefit both parties while identifying innovative ways to grow market share. By collaborating closely with marketing teams on product launches and trade campaigns, you will help ensure the brand stands out in-store and online. Your analytical mindset will be essential as you prepare detailed reports on sales performance and provide actionable recommendations for improvement. Working alongside supply chain experts and finance professionals, you’ll guarantee smooth execution of all commercial activities. Success in this role means consistently exceeding sales targets through thoughtful planning, relationship management, and a passion for delivering results in a dynamic environment.

• Develop and nurture long-term partnerships with key retail accounts including leading pharmacy chains and specialty beauty retailers, ensuring mutual business objectives are achieved.
• Lead annual business planning processes with retail partners, aligning joint strategies to maximise sales performance and strengthen market presence.
• Negotiate commercial terms, promotional activities, product assortments, and visibility opportunities to optimise profitability for all stakeholders involved.
• Identify new avenues for growth by analysing market trends, competitor activity, and consumer insights to recommend actionable strategies that drive revenue.
• Deliver monthly, quarterly, and annual sales targets by closely monitoring sell-in and sell-through performance across assigned channels.
• Collaborate with Marketing and Trade Marketing teams to execute impactful product launches, promotions, and campaigns that resonate with target customers.
• Ensure outstanding in-store visibility through effective merchandising standards while supporting omnichannel initiatives that enhance customer engagement.
• Prepare comprehensive business reviews, performance reports, and strategic presentations for internal stakeholders and retail partners alike.
• Monitor key performance indicators such as sales growth, productivity metrics, stock levels, and return on investment to inform decision-making.
• Work cross-functionally with Supply Chain, Finance, Retail Operations, and Brand/Marketing teams to ensure seamless execution of commercial plans.

What you bring:

To excel as a Senior Key Account Manager – Pharmacy Channel within this renowned FMCG environment, your background should reflect substantial experience managing high-value retail accounts within the beauty or consumer goods industries. Your interpersonal strengths will shine as you foster collaborative relationships across internal teams as well as external partners. A keen eye for detail paired with advanced analytical capabilities enables you to interpret market intelligence effectively—translating insights into practical strategies that drive business outcomes. Your ability to communicate clearly ensures alignment between headquarters functions and local distributors while your commitment to nurturing team members supports collective achievement. Adaptability is crucial given the ever-evolving nature of retail; your willingness to embrace change positions you as a dependable contributor who thrives amidst complexity. Above all else, your dedication to upholding integrity and professionalism sets you apart as someone others can rely upon when navigating challenging situations.

• Bachelor’s Degree in Business Administration, Marketing or a related discipline is required for this position.
• A minimum of 6–8 years’ experience in key account management or commercial roles within the beauty industry or fast-moving consumer goods sector is essential.
• Demonstrated ability to manage major retail accounts such as Watsons, Guardian or Sephora while achieving significant sales growth over time.
• Proven track record of leading teams effectively by coaching, developing talent, and motivating members towards shared business goals.
• Exceptional negotiation skills combined with excellent communication abilities enable you to build trust-based relationships with diverse stakeholders.
• Advanced analytical skills are necessary for interpreting complex data sets; proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint) is expected.
• Experience preparing detailed business reviews and strategic presentations for senior leadership or external partners is highly desirable.
• A resourceful approach coupled with strong organisational skills allows you to manage multiple priorities efficiently under tight deadlines.
• A positive attitude towards learning new concepts along with adaptability ensures ongoing personal development within a changing marketplace.

What sets this company apart:

This organisation stands out as a leader within the beauty sector by fostering an inclusive culture where collaboration is at the heart of everything they do. Employees benefit from flexible working arrangements designed to support work-life balance while encouraging ongoing professional development through training opportunities. The company’s commitment to diversity ensures that voices from all backgrounds are heard—creating an environment where everyone feels valued. With access to some of the most exciting brands in the industry and opportunities for cross-functional networking, team members are empowered to grow their careers alongside knowledgeable colleagues who share their passion for excellence. The supportive leadership style prioritises employee wellbeing while driving collective success; here you’ll find not just a job but a community dedicated to making a difference together.

What's next:

If you are ready to take your career in key account management to new heights within the thriving world of beauty FMCG retail partnerships—this is your moment!

Apply today by clicking on the link provided; don’t miss your chance to join an inspiring team where your contributions truly matter.