Senior Key Account Manager

A leading global beauty group is seeking a Senior Key Account Manager to champion the growth and success of its strategic retail partnerships across multi-brand store channels in Malaysia. This is an exceptional opportunity for you to leverage your expertise in key account management, sales strategy, and commercial planning within the vibrant beauty industry.

What you'll do:

As a Senior Key Account Manager, you will be entrusted with overseeing some of the most influential retail partnerships in Malaysia’s beauty landscape. Your day-to-day responsibilities will revolve around building trusted relationships with key accounts like Sephora, Watsons, Guardian and other specialty retailers. You will craft strategic business plans tailored to each partner’s needs while negotiating mutually beneficial agreements that drive both revenue growth and brand equity. By collaborating with marketing teams on impactful launches and campaigns—and ensuring flawless execution at every touchpoint—you will help elevate the brand’s presence in stores. Your analytical acumen will be essential as you monitor sales trends and KPIs; your insights will shape future strategies for even greater success. Working alongside diverse internal teams ensures that every aspect of the commercial plan is executed seamlessly. This role is ideal if you enjoy connecting with people across functions while making a tangible difference in a fast-evolving industry.

• Develop and nurture strong partnerships with key retail accounts including specialty beauty retailers by aligning joint business objectives and annual planning.
• Lead negotiations on commercial terms, promotional activities, product assortments, and visibility opportunities to maximise profitability and brand presence.
• Identify new avenues for growth by analysing market trends, consumer insights, and competitive activities to recommend actionable strategies that enhance sales performance.
• Deliver monthly, quarterly, and annual sales targets by monitoring sell-in and sell-through metrics across all assigned channels.
• Collaborate closely with Marketing and Trade Marketing teams to execute impactful product launches, promotions, campaigns, and customer engagement activities.
• Ensure merchandising excellence and strong in-store visibility through effective trade marketing execution in partnership with retail stakeholders.
• Manage forecasting processes and inventory planning to optimise stock health while minimising excess or shortages across channels.
• Prepare regular business reviews, performance reports, and strategic presentations for internal stakeholders and retail partners.
• Monitor key performance indicators such as sales growth, productivity ratios, stock levels, ROI, and provide data-driven recommendations for continuous improvement.
• Work cross-functionally with Supply Chain, Finance, Retail Operations, Brand/Marketing teams as well as distributors to ensure smooth execution of commercial plans.

What you bring:

To excel as a Senior Key Account Manager in this organisation’s dynamic environment, your background should reflect substantial experience managing high-profile retail accounts within the beauty or FMCG industries. Your interpersonal skills will enable you to foster trust-based relationships not only with external partners but also within cross-functional teams. A deep understanding of Malaysia’s unique retail ecosystem allows you to anticipate shifts in consumer behaviour or competitor activity—translating these insights into practical solutions that benefit both company and client. Your ability to coach others reflects your commitment to nurturing talent while maintaining high standards of professionalism. Analytical thinking underpins your approach; whether reviewing performance metrics or preparing strategic presentations for senior leadership. Above all else: your passion for the beauty sector shines through everything you do—making you an inspiring collaborator who brings out the best in those around them.

• Bachelor’s Degree in Business Administration, Marketing or related discipline providing a solid foundation for commercial decision-making.
• At least 6–8 years’ experience in key account management or sales roles within beauty, FMCG or retail sectors demonstrating proven ability to manage major accounts such as Watsons or Sephora.
• Comprehensive understanding of Malaysia’s beauty retail landscape enabling you to identify market opportunities quickly.
• Demonstrated track record of achieving sales growth through effective relationship management and negotiation skills.
• Experience leading teams with an empathetic approach—coaching members towards shared goals while fostering a supportive environment.
• Excellent communication skills allowing you to build rapport with stakeholders at all levels internally and externally.
• Advanced analytical abilities for interpreting sales data, market intelligence reports and translating findings into actionable strategies.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint) supporting efficient reporting and presentation creation.
• Self-motivated attitude combined with agility—adapting quickly to changing priorities without losing focus on results.
• Well-organised nature with attention to detail ensuring accuracy in forecasting inventory planning or preparing business reviews.

What sets this company apart:

This organisation stands out as a leader within the global beauty industry thanks to its unwavering commitment to quality products and customer satisfaction. Employees benefit from an inclusive culture where collaboration is celebrated—ensuring everyone feels valued regardless of their background or level of experience. The company invests heavily in professional development through structured training programmes designed to keep staff ahead of emerging trends. Flexible working arrangements support work-life balance while generous benefits packages reward loyalty over time. With access to cutting-edge resources plus opportunities for international exposure via cross-market projects or secondments—the company empowers employees at every stage of their careers. Its reputation for ethical business practices means you can take pride in representing brands that genuinely care about their customers’ wellbeing as well as broader community impact.

What's next:

If you are ready to take your career in key account management within the beauty industry to new heights—this is your moment!

Apply today by clicking on the link provided; join a team where your expertise will be valued and your contributions truly matter.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C