Retail Pharmacy Lead (Pharmaceutical)

A leading global recruitment company is seeking a Retail Pharmacy Lead on behalf of a prominent pharmaceutical client in Malaysia. This is an exceptional opportunity for you to step into a pivotal role where your expertise in retail pharmacy and pharmaceutical sales will directly shape the success of high-value client relationships and drive business growth.

What you'll do:

As Retail Pharmacy Lead, you will be at the forefront of driving business growth by nurturing key client relationships within the pharmaceutical retail sector. Your day-to-day responsibilities will involve crafting robust business strategies that align with organisational goals while ensuring exceptional service delivery for high-value clients. You will play an instrumental role in bridging communication between clients and various internal teams such as supply chain management, marketing, and finance to guarantee smooth operations. By leveraging your deep product knowledge and understanding of client needs, you will develop innovative solutions that close sales gaps and maximise revenue opportunities. In addition to managing daily sales support activities using advanced planning tools, you will provide hands-on coaching to your team members on best practices in product promotion and customer engagement. Your leadership will be crucial in motivating the area sales team towards achieving collective objectives while maintaining operational excellence across all touchpoints. Through regular performance monitoring and resource allocation adjustments, you will ensure optimal results are achieved throughout your region.

• Develop and execute comprehensive business strategies designed to achieve mutually agreed objectives with major retail pharmacy accounts.
• Implement effective sales plans that contribute to the overall development of marketing, customer retention, advertising, pricing, and distribution initiatives.
• Maintain strategic business relationships by delivering consistently high-quality service levels to customers and negotiating sales agreements with both existing and new clients.
• Provide ongoing support to high-value clients by identifying their needs through detailed analysis of sales gaps and developing targeted strategies to address these opportunities.
• Serve as a vital liaison between clients and internal departments such as supply chain management, marketing, and finance to ensure seamless communication and service delivery.
• Demonstrate thorough product knowledge as well as an in-depth understanding of client businesses to offer tailored solutions that meet specific requirements within the retail pharmacy landscape.
• Oversee daily sales support activities including planning in systems, ensuring alignment with the company’s overarching sales strategy.
• Coach and mentor sales representatives on technical aspects of products, marketing campaigns, promotional activities, sales techniques, procedures, and standards required to achieve set targets.
• Monitor performance across branches or regions by reallocating resources as needed to improve results while providing supervision through field visits, observation, measurement of outcomes, performance appraisals, and salary reviews.

What you bring:

To excel as Retail Pharmacy Lead, your background should reflect substantial experience managing sales teams within fast-moving consumer goods environments ideally those connected to personal care or pharmaceutical products. Your academic credentials should include at least a bachelor’s degree in business development or a closely related discipline. You bring not only technical proficiency but also refined interpersonal skills that enable you to build trust-based relationships with clients from varied backgrounds. Your analytical mindset allows you to interpret market data effectively so that emerging trends can be swiftly incorporated into actionable strategies. As someone who thrives on supporting others’ growth through coaching and mentoring initiatives, your ability to inspire teamwork will be invaluable when guiding area managers toward shared goals. Your fluency in English ensures clear communication across multicultural teams while any additional language capabilities further enhance your effectiveness when engaging local partners.

• Bachelor’s degree or higher in business development or related fields is essential for this role.
• A minimum of five years’ experience in sales management within multinational companies operating in Pharmaceutical sectors preferably with exposure to personal care products is highly desirable.
• At least two years’ proven managerial experience with demonstrated ability in trade marketing is preferred.
• Exceptional analytical skills combined with strong business acumen enable you to identify market trends and adjust strategies accordingly.
• Outstanding negotiation abilities allow you to secure beneficial agreements with both existing clients and new prospects within the retail pharmacy space.
• Customer-oriented mindset ensures that you consistently deliver high-quality service tailored to individual client needs while building lasting relationships.
• Excellent presentation skills empower you to communicate complex information clearly during meetings with stakeholders at all levels.
• Proficiency in MS Office applications supports efficient reporting, forecasting, budgeting, and data analysis tasks required for success in this position.
• Fluency in English (both spoken and written) is mandatory; knowledge of local Chinese dialects would be considered an added advantage for engaging diverse clientele.

What sets this company apart:

The organisation behind this opportunity stands out for its unwavering dedication to quality service delivery within the pharmaceutical industry. Employees benefit from a culture rooted in collaboration where every voice is valued creating an inclusive environment that encourages knowledge sharing across departments. Flexible working arrangements are available so that staff can maintain a healthy work-life balance without compromising on professional ambitions. Training programmes are regularly offered so employees can continue developing their skills alongside supportive leaders who genuinely care about their wellbeing. The company’s reputation for dependability makes it an employer of choice among those seeking stability coupled with meaningful career advancement opportunities within Malaysia’s thriving healthcare sector.

What's next:

If you are ready to take your career in retail pharmacy leadership to new heights within an organisation that values your expertise and supports your growth journey this is your moment!

Apply today by clicking on the link provided; seize this exciting opportunity before it passes you by.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C