Key Account Manager

A leading consumer healthcare organisation is seeking a Key Account Manager to help drive the growth of its business in Malaysia, specifically within the pharmacy channel. This role offers you the opportunity to shape and execute strategic business plans, ensuring profitability and sustainable expansion. You will be empowered to manage key customer relationships, oversee trade investment, and implement impactful in-store promotions and merchandising activities.

What you'll do:

As a Key Account Manager, you will be entrusted with overseeing the growth trajectory of major pharmacy channel customers. Your day-to-day responsibilities involve nurturing relationships through joint business planning, executing impactful marketing campaigns, negotiating trade deals, and ensuring optimal product distribution. You’ll regularly engage in business reviews with clients to gain valuable market insights while managing trade investments efficiently. Success in this role requires you to monitor promotional effectiveness closely, adjust strategies based on ROI analysis, and foster a culture of excellence within your sales team. By collaborating with product management teams on Sales and Marketing plans, you’ll ensure smooth execution of initiatives that drive both revenue growth and brand presence. Your ability to anticipate inventory needs and correct shortfalls further supports operational efficiency. Adherence to ethical standards is paramount as you contribute to ad-hoc projects that advance organisational goals.

• You will manage aggressive sales growth targets with assigned key accounts across the pharmacy channel, ensuring consistent achievement of objectives.
• You will be responsible for driving profitability and sustainable growth within your portfolio of key accounts by implementing effective strategies.
• You will develop key accounts through joint business planning and execution of marketing and promotional initiatives that enhance brand visibility.
• You will conduct negotiations with assigned customers, implementing trade promotion cycle strategies that maximise value for both parties.
• You will achieve high brand visibility and full distribution of the organisation’s product portfolio in all assigned key accounts through collaborative efforts.
• You will lead quarterly business reviews with key accounts to build rapport, obtain market insights, and strengthen long-term relationships.
• You will manage total trade spend within assigned accounts, ensuring investments are targeted effectively to deliver optimal returns.
• You will monitor promotional effectiveness by analysing ROI data and adjusting plans as needed to ensure continued success.
• You will guide sales force effectiveness by setting tasks for the sales team, maintaining high professional standards, and ensuring sales targets and KPIs are consistently met.
• You will collaborate closely with product management teams to build comprehensive Sales and Marketing plans that guarantee seamless execution.

What you bring:

To excel as a Key Account Manager, you bring substantial experience managing significant customer portfolios within the pharmacy channel—ideally from an FMCG background. Your academic credentials underpin your practical expertise in trade operations, category development, or marketing. You possess strong analytical capabilities that empower you to interpret market trends and optimise promotional strategies. Leadership comes naturally as you guide your team towards achieving shared goals while fostering an inclusive environment. Your creative approach enables resourceful problem-solving even when faced with challenging scenarios. Effective communication skills ensure seamless collaboration across departments as well as productive negotiations with clients. You demonstrate reliability by proactively managing inventory levels and anticipating potential shortfalls. Compliance is second nature; you consistently uphold ethical standards while participating in cross-functional projects that drive organisational progress.

• A minimum of a Bachelor's degree is required for this position, demonstrating your academic foundation in relevant fields.
• At least five years’ experience managing major customer or account portfolios within the pharmacy channel from the FMCG sector is essential for success.
• Proven expertise in trade operations as well as category development or marketing is highly advantageous for this role.
• Your analytical skills enable you to interpret complex data sets and derive actionable insights that inform business decisions.
• Leadership abilities allow you to nurture team performance while supporting collaborative achievement of sales targets.
• Continuous improvement mindset paired with creative problem-solving ensures resourceful solutions are delivered consistently.
• Excellent communication skills (oral and written) in English facilitate clear interactions with internal teams and external stakeholders.
• Experience managing inventory levels proactively helps anticipate shortfalls and maintain supply chain efficiency.
• Ability to adhere strictly to compliance standards ensures ethical conduct across all activities undertaken.
• Familiarity with building Sales and Marketing plans alongside product management teams enhances cross-functional collaboration.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee wellbeing, professional development, and inclusive collaboration. Flexible working opportunities allow you to balance personal commitments while pursuing career advancement. Generous pension contributions provide financial security for your future. The company invests heavily in training programmes designed to expand your knowledge base and equip you for continued success. Supportive leadership fosters an environment where sharing ideas is encouraged, enabling you to grow alongside colleagues who value teamwork. The focus on nurturing talent ensures every employee feels valued—making it an ideal place for those seeking both stability and opportunity within a respected consumer healthcare brand.

What's next:

If you are ready to take your career forward by joining a supportive team dedicated to growth leadership within the consumer healthcare sector, apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C