Group Key Account Manager (FMCG)

A leading global organisation is seeking a Group Key Account Manager within the FMCG sector, based in Kuala Lumpur. This is an exceptional opportunity for you to join a company renowned for its commitment to sustainability, employee wellbeing, and community engagement. You will be part of a supportive environment where your contributions are valued, and your professional growth is encouraged through ongoing learning and collaborative teamwork.

What you'll do:

As the Group Key Account Manager (FMCG), you will play a pivotal role in shaping the success of key customer partnerships. Your day-to-day responsibilities will involve managing complex business relationships across multiple functions, ensuring that both organisational objectives and customer needs are met. You will be entrusted with overseeing financial performance for each account, making informed decisions that contribute to healthy growth. By developing an in-depth understanding of customer strategies, you will proactively set objectives that foster long-term collaboration. Working closely with marketing teams, you will identify market trends and present persuasive cases for product initiatives. Regular interaction with senior management ensures strategic alignment at all levels. Your negotiation skills will come into play during critical discussions around product placement and promotional activities. Leading your team with empathy and clarity, you will provide guidance that helps everyone achieve shared goals. Evaluating marketing effectiveness allows you to continuously refine approaches for maximum impact. Finally, your ability to spot supply chain improvements ensures operational excellence throughout the process.

• Manage end-to-end business relationships with key customers across all cross-functional aspects of the business, ensuring seamless communication and collaboration at every stage.
• Take ownership of the profit and loss account for each customer by making thoughtful investment choices that drive both top line and bottom line growth in a sustainable manner.
• Develop a deep understanding of customer values, strategies, and policies to anticipate future needs and set both long-term and short-term objectives that align with mutual goals.
• Foster retail environment and shopper expertise by partnering closely with the Retail Marketing team to identify new opportunities and present compelling arguments supporting product plans.
• Facilitate regular strategic discussions between customers and senior management to ensure alignment on business priorities and enhance partnership outcomes.
• Prepare for and conduct customer negotiations on matters such as new product launches and shelf management, ensuring timely resolutions that benefit all parties involved.
• Lead your team in delivering on overall mission and goals by providing ongoing coaching, feedback, and support while building mutual business value with customers.
• Oversee pre- and post-evaluation of marketing activities to refine strategic initiatives in line with customer investment strategies.
• Identify opportunities to improve supply chain efficiencies through close collaboration with internal teams, ensuring excellent execution at ground level.
• Champion best practices in stakeholder management by maintaining open lines of communication with all relevant parties.

What you bring:

To excel as Group Key Account Manager (FMCG), your background should reflect substantial experience in sales roles within direct trade channels ideally spanning over eight years with demonstrated responsibility for managing significant accounts. Your academic credentials should include a bachelor’s degree in a relevant field such as business administration or commerce. You bring proven expertise in leading teams through periods of change or growth while maintaining focus on collective achievements. Familiarity with the FMCG landscape means you understand market drivers and can respond quickly to evolving trends. Your proficiency with digital tools like Microsoft Office or Google Suite ensures accurate data analysis and effective communication materials. Interpersonal strengths such as empathy, active listening, and clear articulation enable you to nurture lasting partnerships both internally and externally. A track record of successful stakeholder engagement underlines your reliability when navigating complex organisational structures. Mobility is important; therefore having your own transport is necessary. Experience specifically within pharmacy retail channels rounds out your profile by equipping you with specialised knowledge crucial for this position.

• Bachelor’s degree in business-related studies provides you with the foundational knowledge required for this role.
• At least eight years of solid sales experience within the direct trade segment demonstrates your capability to manage complex accounts effectively.
• Proven leadership capacity in guiding teams towards achieving shared objectives highlights your supportive approach.
• Extensive experience working within the fast moving consumer goods industry equips you with valuable sector insights.
• Proficiency in Microsoft Office or Google Suite (Sheets, Slides, Docs) enables efficient reporting and presentation preparation.
• Excellent communication skills allow you to build rapport with stakeholders at all levels while fostering trust-based relationships.
• Strong stakeholder management abilities ensure smooth coordination between internal teams and external partners alike.
• Possession of own transportation along with a valid Class-D driving licence facilitates mobility as required by the role.

What sets this company apart:

This organisation stands out as an employer of choice due to its unwavering commitment to sustainability, ethical practices, and community enrichment. Employees enjoy being part of a workplace where their wellbeing is prioritised alongside professional achievement. The company fosters an inclusive culture where everyone’s voice is heard encouraging open dialogue, mutual respect, and genuine collaboration across all levels. Training opportunities abound so that every team member can continue growing their skillset while contributing meaningfully to shared goals. Flexible working arrangements support work-life balance without compromising on productivity or engagement. With dependable brands trusted by millions worldwide, employees take pride in representing products that make everyday life better for consumers everywhere. Above all else, this organisation believes in recognising effort celebrating successes together while supporting one another through challenges making it an inspiring place to build a fulfilling career.

What's next:

If you are ready to take on this rewarding challenge within a supportive global environment where your contributions truly matter, we encourage you to apply now!

Apply today by clicking on the link provided your next career step awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C