Learning and Development Lead (Entertainment/Retail)

A new Learning & Development Lead has been made available with a leading entertainment consumer brand in Malaysia, leading a team of L&D specialists and reporting to the Head of HR.

A leading organisation in Petaling Jaya is seeking a Learning and Development Specialist to join their team. This role offers you the opportunity to lead a dedicated group of professionals, shaping the future of internal training programmes across the business. You will be at the forefront of designing and delivering impactful learning initiatives, including Food Handling Management Training and Customer Service workshops, ensuring that every employee receives the support and development they need to thrive. With direct access to LinkedIn Learning resources for HQ staff, you will play a pivotal part in enhancing workforce capabilities and driving strategic planning for all training activities. Reporting directly to the Head of HR, this position provides a platform for you to influence organisational growth, optimise programme participation, and foster an environment where learning is valued and encouraged. Enjoy flexible working opportunities, generous training support, and a culture that values collaboration and inclusivity.

• Lead a team of four talented professionals in delivering high-quality internal training programmes that empower employees across the organisation.
• Drive strategic planning for learning initiatives by improving participation rates, optimising programme locations, and ensuring alignment with broader organisational goals.
• Manage LinkedIn Learning initiatives for HQ employees, providing access to world-class resources that enhance skills and support ongoing professional development.

What you'll do:

As a Learning and Development Specialist based in Petaling Jaya, you will play an integral role in shaping the organisation’s approach to employee growth. Your day-to-day responsibilities will involve guiding your team through the design and delivery of impactful training programmes tailored to both operational staff and headquarters employees. You will coordinate logistics for sessions across various locations while championing digital learning platforms like LinkedIn Learning. By collaborating with department leaders and gathering participant feedback, you’ll ensure every initiative aligns with organisational goals. Success in this role means creating an inclusive environment where every employee feels valued through accessible learning opportunities—ultimately supporting business growth through enhanced workforce capability.

• Guide and mentor a team comprising four staffs, fostering a collaborative environment where everyone feels supported and empowered to contribute.
• Design engaging internal training programmes such as Food Handling Management Training and Customer Service workshops, ensuring content is relevant, accessible, and impactful for all participants.
• Oversee the delivery of training sessions across multiple locations, adapting approaches to suit diverse audiences while maintaining consistency in quality and outcomes.
• Drive strategic planning for all learning initiatives by analysing participation rates, identifying areas for improvement, and implementing solutions that optimise programme effectiveness.
• Coordinate logistics for training events, including scheduling sessions, securing venues, managing materials, and ensuring seamless execution from start to finish.
• Champion the use of LinkedIn Learning resources for HQ employees by curating relevant courses, tracking engagement metrics, and promoting continuous professional development.
• Collaborate closely with department heads and stakeholders to ensure training programmes are aligned with organisational objectives and address evolving business needs.
• Monitor feedback from participants after each session to assess satisfaction levels, identify gaps in knowledge transfer, and refine future offerings accordingly.
• Prepare comprehensive reports on training activities for submission to the Head of HR, highlighting achievements, challenges faced, and recommendations for further improvement.
• Stay informed about industry best practices in learning and development by attending seminars or networking events, bringing fresh ideas into the organisation.

What you bring:

The ideal candidate for the Learning and Development Specialist role brings proven expertise in guiding teams within a supportive environment. Your ability to design engaging programmes ensures that every employee benefits from accessible learning opportunities tailored to their needs. You excel at communicating complex concepts clearly during workshops while managing logistics seamlessly behind the scenes. Your strategic mindset enables you to analyse participation trends effectively—implementing improvements that make a tangible difference. Familiarity with digital platforms like LinkedIn Learning allows you to curate relevant content for HQ staff; meanwhile your collaborative approach ensures alignment between departmental goals and overall business strategy. By monitoring feedback thoughtfully after each session—and preparing comprehensive reports—you demonstrate commitment not only to individual growth but also organisational success.

• Proven experience in leading teams within a learning or development function where your interpersonal skills have fostered trust and collaboration among colleagues.
• Strong background in designing engaging training programmes that cater to diverse audiences across different departments or locations.
• Excellent communication abilities enabling you to connect with participants at all levels of the organisation while delivering clear instructions during workshops or presentations.
• Demonstrated skill in strategic planning for learning initiatives including analysing participation data and implementing improvements that drive measurable results.
• Familiarity with digital learning platforms such as LinkedIn Learning or similar tools used to enhance workforce capabilities through online resources.
• Ability to manage logistics efficiently for training events including scheduling sessions, coordinating venues, preparing materials, and troubleshooting issues as they arise.
• Experience collaborating with department heads or stakeholders to align training content with broader organisational objectives while responding flexibly to changing business needs.
• Competence in monitoring feedback from participants post-training sessions using surveys or interviews to inform future programme enhancements.
• Strong reporting skills allowing you to prepare detailed summaries of training activities for senior management review.
• Commitment to staying updated on industry best practices by participating in seminars or networking events focused on learning and development.

What sets this company apart:

This organisation stands out as one of Petaling Jaya’s most respected employers due to its unwavering commitment towards employee development. The company fosters an inclusive culture where collaboration is celebrated—ensuring everyone feels supported throughout their career journey. Flexible working opportunities allow you to balance personal commitments alongside professional responsibilities; generous investment in training ensures continual growth regardless of your current skill level. Employees benefit from access to world-class digital resources such as LinkedIn Learning which supports ongoing professional advancement. The leadership team is known for its supportive approach—encouraging open communication so new ideas can flourish without barriers. Whether you’re looking for stability or room to grow within your field this employer offers both: making it an ideal place for those passionate about nurturing talent within a communal setting.

What's next:

If you are enthusiastic about shaping workplace learning experiences while supporting others’ growth—this is your chance!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C