Learner Excellence Associate (1 Year Contract)

A leading global consulting organisation is seeking a Learner Excellence Associate to play a pivotal role in delivering exceptional learning experiences for their teams. This position offers you the opportunity to be at the heart of high-impact learning programmes, ensuring every aspect of the learner journey is seamless and meticulously executed. You will work closely with colleagues across regions, gaining exposure to L&D practices and contributing to organisational success.

As a Learner Excellence Associate, your day-to-day responsibilities includes :

• Serve as the primary point of contact for learners across multiple programmes, providing responsive support and fostering positive engagement throughout their journey.
• Ensure each learner’s experience is smooth and consistent by managing onboarding processes, monitoring participation, and proactively addressing any gaps or concerns.
• Coordinate the end-to-end delivery of virtual, hybrid, and in-person learning programmes with meticulous attention to schedules, logistics, materials, and communications.
• Maintain comprehensive programme records by tracking attendance, managing documentation, and ensuring compliance data is accurate and up-to-date at all times.
• Conduct regular quality checks on all programme components—including invitations, attendance tracking, materials distribution, and reporting—to guarantee alignment with organisational standards.
• Track learner progress by monitoring completion rates and assessment outcomes while validating data integrity across various systems, reports, and dashboards.
• Analyse feedback and engagement data to generate actionable insights that inform improvements in programme delivery and learner satisfaction.
• Prepare clear, structured reports for stakeholders with minimal errors by synthesising complex information into accessible formats.
• Collect nuanced learner feedback to identify trends and areas for enhancement within the learning experience.
• Collaborate closely with consulting teams, HR partners, facilitators, and global L&D colleagues to ensure effective communication, timely updates, and proactive risk management.

To excel as a Learner Excellence Associate you will bring proven experience coordinating learning initiatives or HR operations within demanding settings where precision matters. Your background may include :

• Bachelor’s degree in Business Administration, Human Resources Management, Education, Psychology or a related discipline is required for this position.
• You have 1–3 years of relevant experience in Learning & Development operations, HR coordination or training support roles where accuracy was paramount.
• Experience working within professional services or high-performance environments is highly regarded as it demonstrates your adaptability and resilience.
• Your exceptional attention to detail ensures error-free execution across all tasks—from scheduling sessions to preparing stakeholder reports.
• Strong organisational skills enable you to manage multiple priorities efficiently without compromising on quality or deadlines.
• An analytical mindset allows you to interpret data accurately while validating information across different platforms for consistency.
• Clear written and verbal communication skills help you provide timely updates to learners and stakeholders alike.
• You demonstrate a proactive approach towards problem-solving by taking ownership of issues until they are resolved satisfactorily.
• Familiarity with Learning Management Systems such as Cornerstone or SuccessFactors would be advantageous but not essential for success in this role.
• Experience supporting virtual or hybrid learning environments adds value by showcasing your flexibility in adapting to new technologies.

Robert Walters SEA is acting as an Employment Business in relation to this vacancy.