Retail Hr Manager

Key Responsibilities

1. Recruitment & Workforce Planning

• Plan and manage hiring for retail stores (store staff, store managers, trainees).
• Ensure hiring follows company guidelines and stays within budget.
• Build talent pipelines, including partnerships with colleges where relevant.
• Track manpower costs and ensure store staffing is productive and cost-effective.

2. Talent & Succession Planning

• Identify high-potential store staff and managers for future roles.
• Prepare and maintain succession plans for key retail positions.
• Ensure identified talents complete required training and development plans.

3. Learning & Employee Development

• Support and oversee training programs for store staff and managers.
• Work with HR Training and Retail Excellence teams to implement development plans.
• Ensure clear career paths are communicated to store employees.

4. Employee Engagement & Retention

• Plan and run engagement activities for retail staff.
• Conduct regular store visits to listen and engage with employees.
• Monitor attrition and work with retail leaders to improve retention.
• Support fair and motivating reward and recognition programs.

5. Performance Management

• Support performance goal-setting for store managers and staff.
• Monitor store productivity and recommend improvement actions.
• Support performance improvement or exit processes when required.

6. Industrial Relations & Compliance

• Ensure compliance with labour laws and company policies.
• Advise retail leaders on disciplinary and IR-related matters.
• Proactively identify and manage potential IR issues in stores.