Commercial Operations Manager (Pharmaceutical)

A leading pharmaceutical organisation in Petaling Jaya is seeking a Commercial Operations Manager to play a pivotal role in advancing access to specialty and critical care therapies. This position offers you the opportunity to shape commercial growth, optimise sales force effectiveness, and embed best-in-class processes that drive exceptional healthcare professional engagement.

What you'll do:

As a Commercial Operations Manager – Pharmaceutical Sector based in Petaling Jaya, you will play a central role in shaping the future of commercial operations within a highly respected pharmaceutical organisation. Your day-to-day responsibilities will involve collaborating closely with various departments to ensure optimal sales force performance through effective incentive schemes and resource allocation. You will champion omni-channel engagement strategies that blend digital innovation with traditional field approaches while managing sophisticated CRM platforms to streamline campaigns. By providing targeted training sessions for sales and marketing teams, you will help embed a culture of continuous improvement. Your analytical skills will be put to use as you generate actionable insights from complex data sets—informing leadership decisions that drive market access initiatives. Success in this role means consistently delivering operational excellence while upholding rigorous compliance standards in every aspect of commercial activity.

• Lead the design and administration of incentive schemes for the sales force, ensuring alignment with country leadership and head office directives.
• Drive sales force effectiveness by overseeing portfolio prioritisation, field force sizing, territory design, resource allocation, and quarterly target setting to maximise productivity.
• Collaborate with cross-functional teams to orchestrate profiling, segmentation, and targeting activities that support strategic commercial objectives.
• Monitor and evaluate key performance indicators for the sales force, partnering with the training department to embed coaching plans and vital capabilities.
• Champion omni-channel customer engagement strategies by integrating digital and field approaches for seamless execution and continuous improvement.
• Manage CRM systems such as Veeva or SaneForce to enable integrated campaigns, ensure sales alignment, and enhance healthcare professional engagement.
• Provide comprehensive training and support to sales and marketing teams to ensure alignment with organisational goals and consistent delivery of best practices.
• Deliver regular updates to leadership on frontline effectiveness, sharing insights on best practices and commercial outcomes to inform decision-making.
• Maintain strict compliance with pharmaceutical industry regulations, data privacy standards, and internal policies across all operations and communications.
• Lead business analytics efforts by analysing commercial data, preparing performance reports, tracking KPIs, evaluating campaign effectiveness, and providing actionable insights for internal stakeholders.

What you bring:

To excel as a Commercial Operations Manager – Pharmaceutical Sector, you will bring a wealth of experience from previous roles within commercial excellence or related fields in the pharmaceutical industry. Your academic background equips you with solid business acumen while your hands-on expertise ensures you can navigate complex market dynamics effectively. You are adept at fostering collaborative environments where cross-functional teamwork thrives—enabling smooth execution of multi-faceted projects. Your fluency in English allows you to communicate clearly across all levels of the organisation while your technical proficiency ensures seamless integration of CRM platforms into daily operations. Analytical thinking comes naturally to you; whether it’s interpreting performance metrics or developing new strategies based on emerging trends. Above all else, your commitment to ethical conduct ensures full compliance with industry regulations—making you a dependable partner for both internal teams and external stakeholders.

• A Master’s or Bachelor’s degree with specialisation in business, marketing or finance is highly desirable along with at least 7-8 years’ experience within commercial excellence or sales/marketing roles in the pharmaceutical or healthcare sector.
• Proven experience engaging regional stakeholders as well as exposure to market access initiatives and tender management processes is considered an advantage.
• Exceptional communication skills—both spoken and written English—are essential for effective stakeholder management across diverse teams.
• Demonstrated ability in leading cross-functional teams or projects with strong social skills that foster collaboration among colleagues from different backgrounds.
• A results-oriented mindset complemented by entrepreneurial thinking; you are comfortable working independently while ensuring timely delivery of project milestones.
• Hands-on experience managing CRM systems (such as Veeva or SaneForce) is required for success in this position.
• Expert-level proficiency in Microsoft Office suite (Excel & PowerPoint), including advanced data modelling/simulation skills using tools like Power BI.
• Outstanding analytical abilities paired with creative problem-solving skills enable you to translate complex data into actionable business insights.
• Excellent interpersonal skills allow you to build trust-based relationships with internal stakeholders as well as external partners such as policymakers or institutional clients.

What sets this company apart:

This organisation stands out as a leader in advancing access to life-changing therapies within Malaysia’s pharmaceutical landscape. With a steadfast commitment to supporting patients through innovative solutions in IVF, specialty medicine, and critical care treatments, they have built a reputation for quality care backed by robust scientific research. Employees benefit from an inclusive workplace culture that values knowledge-sharing across departments—ensuring everyone has opportunities for professional development through tailored training programmes. Flexible working arrangements further support work-life balance while generous pension contributions reflect their dedication to employee wellbeing. The company’s collaborative ethos encourages open communication between teams so that every voice is heard when shaping strategic direction. By joining this forward-thinking organisation, you become part of a mission-driven team dedicated not only to commercial success but also making tangible differences in people’s lives throughout Malaysia.

What's next:

If you are ready to take your career in pharmaceutical commercial operations to new heights within an inspiring environment—this is your chance!

Apply today by clicking on the link provided; seize this opportunity to join an organisation where your expertise truly matters.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C