Sales Executive – Independent & Mini Chain Accounts (Optical)

A leading organisation in the vision care sector is seeking a Sales Executive to join their team in Kuala Lumpur, focusing on the independent optical accounts. This role offers you the opportunity to build meaningful relationships with customers, drive sales growth, and support operational excellence within a supportive and inclusive environment.

What you'll do:

As a Sales Executive – Independent & Mini Chain Accounts (Optical), based in Kuala Lumpur, you will play a pivotal role in driving sales performance across your assigned territory. Your day-to-day activities will involve connecting with customers from various backgrounds—trade customers, consumers, distributors—and fostering long-term relationships built on trust and reliability. You will plan your daily calls strategically using customer profiles to maximise engagement opportunities. By preparing persuasive presentations and utilising CRM systems like Salesforce.com, you will track progress against sales targets while keeping inventory levels optimised. Executing promotional campaigns will be central to your role as you secure merchandising space in outlets and increase product visibility. Operational support is key; you’ll handle everything from order processing to managing returns and addressing consumer complaints efficiently. Reporting adverse events promptly ensures compliance and maintains the integrity of the brand. Your ability to adapt quickly to ad-hoc requests will further demonstrate your commitment to communal success within a collaborative team environment.

• Build and nurture dependable business relationships with trade customers, consumers, and distributors by providing attentive support and gathering valuable business intelligence.
• Develop daily call planning routines based on customer profiles and classifications within your designated area, ensuring effective journey planning and persuasive selling objectives.
• Prepare engaging presentations using Persuasive Selling Skills (PSS) techniques and ensure all sales equipment is ready for impactful meetings with clients.
• Utilise CRM tools such as Salesforce.com to manage selling objectives, monitor inventory levels, and generate sell-through status reports for outlets within your territory.
• Execute quarterly promotional objectives by delivering PSS presentations that highlight product benefits and drive customer engagement.
• Secure or maintain merchandising space in territory outlets by promoting products with Sales & Marketing point-of-sale materials (POSMs), enhancing visibility and customer interest.
• Increase customer share of spend for products by aligning with throughput trends in territory outlets, contributing to overall sales volume responsibility.
• Provide operational support to customers by understanding administrative processes related to sales ordering, product exchanges, returns, consumer complaints, credit terms, and sales collection.
• Promptly report any adverse events or product complaints related to products to relevant authorities, ensuring compliance with company policies and maintaining customer trust.
• Perform other ad-hoc tasks as assigned by management, demonstrating flexibility and willingness to support team goals.

What you bring:

The ideal candidate for the Sales Executive – Independent Optical Channel position brings a blend of technical proficiency, interpersonal sensitivity, and industry awareness. Your educational background supports your ability to learn quickly while your fluency in multiple languages enables you to connect warmly with clients from varied backgrounds. Experience gained from previous roles in sales or customer service has equipped you with practical knowledge of achieving targets through shared goals. Familiarity with CRM platforms like Salesforce enhances your efficiency when managing accounts. If you possess insight into healthcare or vision care sectors—even better—as this helps contextualise client needs more deeply. Your communication style is considerate; you listen actively before responding thoughtfully. Planning skills allow you to organise daily routines that maximise productivity without sacrificing quality. Analytical thinking ensures accurate reporting while attention to detail prevents errors. Willingness to travel means you’re always ready to meet clients face-to-face—building trust through genuine connection.

• Minimum SPM qualification or higher is required for this role, ensuring you have a solid educational foundation for success.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint enables you to prepare reports and presentations effectively.
• At least two years’ experience in sales or customer-facing roles equips you with proven skills in achieving targets and growing account revenue.
• A track record of meeting sales objectives demonstrates your commitment to delivering results through collaborative efforts.
• Familiarity with CRM systems such as Salesforce is advantageous for managing customer data efficiently.
• Knowledge of healthcare, pharmaceutical, or vision care industry provides valuable context for understanding client needs; this is considered an advantage but not mandatory.
• Excellent communication and interpersonal skills are essential for building nurturing relationships with customers and colleagues alike.
• Ability to plan and execute sales strategies shows your dependability when it comes to achieving organisational goals.
• Good analytical skills paired with attention to detail help you respond thoughtfully to challenges while maintaining accuracy in reporting.
• Willingness to travel within the assigned territory ensures you can connect personally with clients wherever they are located.

What sets this company apart:

This organisation stands out as a trusted name in vision care thanks to its unwavering commitment towards employee wellbeing, professional development, and inclusive practices. Employees benefit from flexible working arrangements that accommodate personal needs alongside business objectives. Comprehensive training programmes are available so every team member can expand their skillset at their own pace—whether learning new technologies or deepening industry knowledge. The culture here is rooted in collaboration: cross-functional teams work together harmoniously towards shared goals while supportive leadership ensures everyone feels valued regardless of their role or background. Opportunities abound for those who wish to grow their careers within an environment that prioritises kindness, empathy, and mutual respect above all else. By joining this organisation, you become part of a network dedicated not only to commercial success but also communal wellbeing—where every contribution matters.

What's next:

If you are ready to take the next step in your career journey within vision care sales—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C