Head of Quality (Malaysia)

This distinguished opportunity invites an accomplished professional to assume the role of Head of Quality, Malaysia in Penang. The successful candidate will be entrusted with the stewardship of the entire quality framework within a substantial manufacturing enterprise. This position, which is transformation-oriented, offers significant visibility and the prospect to effect enduring improvements by revitalising performance and instilling a culture that prioritises quality.

What you'll do:

In the capacity of Head of Quality, Malaysia, you will play an instrumental role in advancing manufacturing excellence at this Penang-based establishment. Your daily undertakings will encompass leading a committed team to execute strategic initiatives that elevate quality performance across all operational domains. You will advocate for transparency in reporting critical metrics including defect rates, yield improvements, complaint management, audit achievements, and overall system compliance. By collaborating with cross-functional groups—including sourcing partners—you will optimise supplier performance in alignment with business imperatives. Success in this role necessitates fostering a collaborative culture oriented towards continuous improvement, technical mastery, and collective accountability for attaining world-class standards.

• Formulate and implement a holistic site-wide quality strategy that aligns with global objectives and supports continuous improvement throughout all departments.
• Guide the quality team by nurturing engagement, collaboration, and technical proficiency to fulfil both business and customer requirements.
• Instil a quality-first ethos across the factory by advocating transparency, accountability, and systemic enhancements at every stage of production.
• Maintain ownership of the Quality Management System (QMS) and ensure strict compliance with ISO standards as well as customer audit expectations.
• Promote defect reduction, yield enhancement, cost of poor quality (COPQ) mitigation, complaint resolution, and performance clarity through rigorous KPI governance.
• Address executive-level customer escalations promptly by devising sustainable solutions informed by voice-of-customer feedback.
• Collaborate closely with Strategic Sourcing to fortify supplier capability and performance through shared objectives and mutual support.
• Apply root cause analysis (RCA) methodologies such as 8D to resolve intricate issues efficiently while upholding operational excellence.
• Cultivate organisational culture by developing high-performing teams that are technically adept, motivated, and dedicated to delivering exemplary results.
• Ensure harmonisation across incoming, in-process, and outgoing quality processes so as to consistently fulfil or surpass customer expectations.

What you bring:

To thrive as Head of Quality, Malaysia in this transformative leadership position, you must possess extensive experience acquired from senior appointments within semiconductor or precision manufacturing sectors. Your professional history should evidence successful execution of complex transformation projects that have restored key performance metrics whilst promoting engagement among large teams. You will require refined interpersonal abilities to manage stakeholder relationships—particularly during customer escalations—and an aptitude for embedding best practices throughout the organisation. Familiarity with industry standards such as ISO compliance is imperative for maintaining audit readinessAbove all else, your dedication to inclusivity ensures you contribute positively towards an equitable workplace where individual achievements are duly recognised.

• A minimum of fifteen years’ demonstrable experience in senior quality leadership roles within semiconductor environments is requisite for this appointment.
• Proven ability to direct transformation projects that enhance underperforming KPIs whilst reinforcing team engagement across extensive organisations.
• Exceptional customer relationship management skills are essential for establishing trust with principal stakeholders and addressing escalations judiciously.
• Expertise in administering end-to-end quality systems including QMS stewardship, ISO compliance, audit preparation, and process synchronisation is indispensable.
• Experience in deploying advanced problem-solving techniques such as root cause analysis (RCA) and 8D within operational contexts is highly regarded.
• Capacity to collaborate effectively with sourcing teams to augment supplier capability through shared objectives and reciprocal support is important.
• Preferred qualifications include Lean Manufacturing or Operational Excellence certifications which attest to a commitment to continuous improvement.
• Lead Auditor credentials are advantageous for those aspiring to excel in audit performance within major semiconductor equipment OEM settings.
• Acquaintance with digital quality systems will facilitate streamlined processes and enhance data-driven decision making throughout the value chain.
• A steadfast commitment to diversity, inclusion, equal opportunity practices, and equitable compensation reflects the values espoused by this organisation.

What sets this company apart:

This organisation distinguishes itself through its unwavering commitment to employee development, diversity, and equal opportunity. Employees are afforded access to comprehensive training programmes designed to promote both career advancement and personal growth. The company has garnered recognition for its dedication to fair remuneration practices—ensuring equal compensation for equal work irrespective of gender or background—which underscores its inclusive ethos. As part of a global network operating at the forefront of semiconductor manufacturing technology, you will join a supportive environment where collaboration is encouraged at every echelon.

What's next:

Should you wish to make a substantive impact by leading transformation initiatives in quality management at one of Malaysia’s foremost manufacturing sites—your application is warmly invited.

Apply today by clicking on the link provided; embark upon your next step towards joining an inclusive team devoted to excellence.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C