Service Engineer

A leading provider of advanced machinery and maintenance solutions for the printed circuit board industry is seeking a Service Engineer to join their supportive engineering team in Penang, covering Seberang Perai and Kulim.

This permanent, full-time position offers you the chance to work with cutting-edge equipment, deliver hands-on technical support, and collaborate closely with customers to ensure their production lines run smoothly. You will benefit from generous allowances, comprehensive insurance coverage, and annual performance reviews that recognise your contributions. If you are passionate about troubleshooting, enjoy sharing knowledge with others, and value being part of a dependable network of professionals who care about your growth and well-being, this opportunity is designed for you.

• Enjoy a collaborative environment where your technical expertise is valued and your professional development is supported through ongoing training opportunities and annual performance reviews.
• Benefit from a comprehensive package including transport, mobile phone, outstation, and overtime allowances as well as medical, dental, and personal accident insurance to ensure your peace of mind.
• Experience public holidays off as per government regulations, and the chance to travel overseas while making a meaningful impact on customer satisfaction.

What you'll do:

As a Service Engineer, you will play an essential role in ensuring that advanced machinery used in the printed circuit board industry operates reliably and efficiently. Your day-to-day responsibilities will involve travelling between customer sites in Seberang Perai and Kulim to install new systems, perform scheduled maintenance checks, troubleshoot unexpected issues, and carry out repairs. You will be expected to communicate clearly with customers about their needs while coordinating closely with internal technical teams. By preparing comprehensive service reports after each visit and maintaining meticulous records of tools and spare parts usage, you will help drive continuous improvement within the organisation. Your commitment to upholding safety protocols will protect both yourself and those around you. Success in this role comes from your willingness to learn new technologies quickly, your ability to empathise with customers facing challenges, and your dedication to supporting colleagues in achieving shared goals.

• Install, troubleshoot, repair and maintain sophisticated company equipment at various customer sites to ensure optimal machine performance.
• Perform both preventive and corrective maintenance tasks efficiently to minimise downtime and maximise productivity for clients.
• Provide timely technical support by resolving customer issues with empathy and professionalism during site visits or remote consultations.
• Prepare detailed service reports after each assignment to document actions taken and facilitate clear communication with internal teams.
• Conduct thorough equipment testing and calibration when required to guarantee compliance with quality standards and operational safety.
• Liaise directly with customers regarding service schedules, maintenance activities, and any additional requirements to foster trust-based relationships.
• Coordinate effectively with technical teams to address specific customer needs and share insights for continuous improvement.
• Ensure strict adherence to company safety procedures and quality standards throughout all service activities for the protection of yourself and others.
• Maintain service tools, spare parts inventory, and accurate documentation to support seamless operations across multiple projects.
• Undertake any other duties assigned by management that contribute positively to the overall success of the engineering department.

What you bring:

To excel as a Service Engineer in this organisation, your background should include hands-on experience maintaining or repairing industrial equipment—ideally within manufacturing environments where attention to detail is paramount. Your proven track record should reflect not only technical proficiency but also reliability when responding promptly to urgent requests. You bring enthusiasm for learning new systems alongside sensitivity towards customer concerns; these qualities help build rapport during every interaction. Your ability to organise tasks methodically ensures nothing falls through the cracks even during busy periods. A genuine interest in supporting others—whether guiding less experienced teammates or assisting clients—sets you apart as someone who thrives in communal settings. Flexibility regarding travel requirements demonstrates your readiness for varied assignments while contributing positively wherever needed.

• Possess a Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, Electronics or a related field which provides you with a solid foundation for understanding complex machinery.
• Demonstrate at least 2-3 years of relevant experience in service or maintenance roles where you have honed your troubleshooting abilities in real-world settings.
• Showcase good problem-solving skills that enable you to identify root causes efficiently while considering the needs of both customers and colleagues.
• Familiarity with industrial machinery or equipment is considered an advantage as it allows you to adapt quickly when faced with new challenges on-site.
• Basic Microsoft Office knowledge helps you prepare clear service reports and communicate effectively within the team environment.
• Exhibit strong communication skills that allow you to interact politely with customers from diverse backgrounds while building lasting relationships based on trust.
• Display excellent interpersonal skills that make you approachable when collaborating on projects or sharing information across departments.
• Adopt a customer-oriented mindset by consistently prioritising client satisfaction through attentive listening and responsive action.
• Demonstrate responsibility by managing time well during site visits while keeping accurate records of all activities performed.
• Hold a valid driving licence which enables you to travel between locations as needed; willingness to travel overseas is also required for certain assignments.

What sets this company apart:

This employer stands out as a trusted partner in the printed circuit board industry thanks to decades of experience delivering tailored solutions that go beyond simple product sales. Their approach centres on collaboration—working together with customers at every stage of production processing—to solve problems jointly rather than imposing one-size-fits-all answers. Employees benefit from generous allowances covering transport, mobile phones, outstation work, overtime compensation, mileage claims, toll fees reimbursement as per receipts, medical claims plus dental coverage. Comprehensive insurance plans—including group personal accident protection—offer peace of mind so you can focus on doing your best work without worry. Annual performance bonuses reward both individual effort and collective achievement while structured leave policies respect your need for rest. The company’s commitment extends further through regular training sessions designed to keep everyone knowledgeable about evolving technologies. With supportive leadership encouraging open communication across all levels—and a culture built on mutual respect—you’ll find plenty of opportunities here for personal growth within an inclusive team environment.

What's next:

If you are ready for an engaging career where your technical skills make a real difference every day—and where teamwork is truly valued—this Service Engineer position could be perfect for you!

Apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C