IT Site Administrator (Contract > Permanent)

Step into an exhilarating career as an IT Site Administrator with a renowned organisation at their flagship Malaysian site in Kuala Ketil!

This is your chance to shine as the go-to expert, ensuring seamless technology experiences for over 180 local colleagues and more than 200 across Malaysia. You’ll be at the heart of all things IT—empowering users, driving smooth operations, and upholding world-class standards. With high visibility across the APAC region, you’ll collaborate on exciting projects that span Malaysia, Thailand, and China, all while enjoying a vibrant team culture that champions growth and knowledge sharing. If you’re eager for a role where your skills are celebrated, your impact is felt daily, and flexible working is within reach, this opportunity is tailor-made for you!

• Become the trusted onsite IT champion at Malaysia’s largest site, supporting over 180 employees and keeping six locations running smoothly every single day.
• Expand your horizons by joining regional projects across Malaysia, Thailand, and China—gaining invaluable experience in a multicultural setting while building lasting professional connections.
• Enjoy a supportive five-day work week with the exciting prospect of hybrid working arrangements as you demonstrate your collaborative spirit and technical expertise.

What you'll do:

As an IT Site Administrator based in Kuala Ketil, you’ll be the heartbeat of technology operations across several key locations. Your days will be filled with energising challenges—providing hands-on technical assistance to users at every level so their work never skips a beat. You’ll have the rewarding task of implementing new hardware or software solutions tailored to ever-changing business needs while vigilantly monitoring network health to prevent disruptions. By managing user accounts securely and efficiently, you’ll help protect sensitive information while empowering productivity. Your involvement in regional projects will broaden your perspective as you connect with teams from Thailand and China. To thrive here, you’ll blend technical know-how with outstanding interpersonal skills—making every user feel supported—and show unwavering commitment to upholding global standards.

• Take charge of all IT systems, networks, and user support across multiple Malaysian sites including Kuala Ketil, Batu Kawan, Port Klang, Rawang, Bangi, and Shah Alam—ensuring everything runs like clockwork.
• Deliver prompt level 1 and 2 technical support for system issues, IT equipment hiccups, networking challenges, and user queries to keep business operations flowing effortlessly.
• Install, configure, upgrade, and maintain computer hardware, software applications, operating systems, and network infrastructure to meet evolving organisational needs.
• Manage user accounts by creating profiles, adjusting permissions, revoking access when needed—all while safeguarding company data through strict policy adherence.
• Diagnose and resolve hardware issues on platforms such as DELL and HP; handle tech refreshes or replacements; keep printers/copiers and meeting room equipment in top shape.
• Monitor network performance using tools like CISCO switches, routers, firewalls, wireless access points; proactively address any connectivity or security concerns before they escalate.
• Play an active part in rolling out enterprise-wide IT projects throughout Malaysia and provide valuable support to initiatives in Thailand and China offices.
• Uphold global IT policies and standards at every turn while meticulously documenting processes and incidents for transparency and improvement.
• Work hand-in-hand with colleagues to nurture a positive team environment that thrives on knowledge sharing and mutual encouragement.
• Flexibly adjust working hours when needed to align with US time zones for special projects or urgent support situations.

What you bring:

To flourish as an IT Site Administrator in this lively environment, you’ll bring robust hands-on experience managing both hardware installations and intricate network configurations. Your background should include extensive support for Microsoft-based platforms while showing adaptability across various brands of equipment. Beyond technical skills, your ability to communicate clearly with users at all levels sets you apart—you translate complex concepts into friendly advice that empowers others. You thrive in team settings where collaboration is key and attention to detail ensures compliance with international standards. Eagerness to learn new technologies quickly will help you excel as you engage in enterprise-level projects spanning multiple countries. Your dependability makes you the person everyone turns to during both critical incidents and routine maintenance.

• A minimum of three years’ experience upgrading, installing, configuring new hardware (DELL/HP) and software solutions within a corporate environment—showcasing your hands-on expertise.
• Proven track record troubleshooting networking platforms including CISCO switches, routers, firewalls, wireless access points over at least three years—demonstrating your problem-solving finesse.
• Demonstrated expertise supporting Microsoft platforms such as MS Teams, Windows 10/11 environments, MS Intune operations for at least three years—ensuring seamless digital experiences for users.
• Hands-on experience resolving hardware issues (computers/printers/meeting room equipment), performing tech refreshes or replacements over two years or more—keeping technology up-to-date.
• Familiarity with remote support tools like Teamviewer Tensor is advantageous but not mandatory for success in this position—adding flexibility to your toolkit.
• Excellent communication skills with the ability to manage customer/user expectations sensitively while delivering clear guidance or training where needed—building trust with every interaction.
• Strong analytical thinking combined with effective problem-solving abilities developed through two or more years of relevant experience—helping you tackle challenges head-on.
• A collaborative approach that values teamwork over individual contribution; proven history of working harmoniously within diverse groups—fostering a sense of togetherness.
• Consistent adherence to global IT policies/standards demonstrated through previous roles requiring regulatory compliance or process discipline—ensuring best practices are always followed.
• Flexibility to occasionally work outside standard hours (including US time zone) when project demands arise—showing your commitment to team success.

What sets this company apart:

This organisation truly shines thanks to its warm culture that celebrates every team member’s contributions locally and regionally. Here you’ll enjoy high visibility within the APAC structure—a rare chance for personal growth through exposure to diverse challenges across borders. The streamlined operational model means your efforts make a real difference without getting lost in red tape. You can look forward to a stable five-day work week onsite initially—with hybrid flexibility available once you’ve shown your independence—giving you space to balance career ambitions with personal life. The company’s steadfast commitment to global best practices keeps your skills sharp while offering plenty of opportunities for further training or advancement within an inclusive environment where collaboration reigns supreme.

What's next:

Ready to bring energy and expertise where it matters most? This is your moment to shine!

Apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Robert Walters SEA is acting as an Employment Business in relation to this vacancy.