Field Service Engineer

A leading global provider of advanced scientific instrumentation is seeking a Field Service Engineer to join their supportive and knowledgeable team in Penang.

This is an exceptional opportunity for you to play a pivotal role in the installation, maintenance, and customer training of cutting-edge Nano Analysis products, including Raman Microscopy, Atomic Force Microscopy, EDS, EBSD, Nano Indentation products, and Nanomanipulators across Southeast Asia. You will be empowered to build meaningful relationships with customers, ensuring their satisfaction through your technical expertise and empathetic approach. The organisation values flexibility, ongoing professional development, and offers extensive training opportunities to help you grow your skills and knowledge. If you are passionate about nanotechnology and thrive in a collaborative environment where your contributions directly impact both customer success and product evolution, this role will provide you with the platform to excel.

• • Join a globally respected scientific instrumentation leader offering comprehensive training opportunities and flexible working arrangements to support your career growth.
• • Work hands-on with state-of-the-art Nano Analysis technologies while building lasting relationships with customers throughout Southeast Asia.
• • Be part of a collaborative network that values your input in shaping future products and recognises your commitment to outstanding customer service.

What you'll do:

As a Field Service Engineer based in Penang, you will be entrusted with installing sophisticated analytical instruments at client locations throughout Southeast Asia. Your day-to-day activities will involve not only ensuring these systems operate flawlessly but also empowering customers through comprehensive training sessions tailored to their needs. You will act as a dependable point of contact for troubleshooting complex technical issues—restoring confidence in system performance while minimising downtime. By actively participating in seminars and workshops, you will contribute to building a vibrant user community around these advanced technologies. Your meticulous preparation before each visit ensures that repairs are completed efficiently on the first attempt whenever possible. Through clear communication and proactive advice on upgrades or new services, you will help clients maximise their investment in these innovative solutions. Additionally, your detailed reporting will drive improvements across products and processes while supporting broader commercial objectives.

• Install and ensure the correct operation of advanced Nano Analysis systems at customer sites across Southeast Asia, providing thorough on-site training to empower users in system operation and care.
• Troubleshoot and repair assigned systems efficiently, restoring them to full operational status according to performance specifications while maintaining cost-effectiveness for both the company and the customer.
• Perform instrument verification following departmental policies and procedures, ensuring all equipment meets rigorous quality standards.
• Promote maintenance contracts and service products by assisting sales teams during pre-sales demonstrations, seminars, and other promotional activities.
• Maintain excellent relationships with customers and OEM partners by providing regular updates, technical guidance, and acting as a trusted technical resource within the industry.
• Organise and present seminars, user-groups, workshops, and attend third-party events as required to foster community engagement and share product knowledge.
• Prepare thoroughly for each site visit by coordinating with suppliers and ensuring all necessary tools, parts, and resources are available for first-time resolution of issues.
• Advise customers on available upgrades, support contracts, options, and keep them informed about the latest product developments.
• Initiate detailed field service reports after every customer interaction to document issues encountered, solutions provided, and feedback for continuous improvement.
• Support marketing efforts by sharing market intelligence gathered during customer interactions and assisting in knowledge transfer through internal training sessions.

What you bring:

To succeed as a Field Service Engineer in this role, your educational foundation in material science or engineering equips you with the theoretical understanding needed for complex problem-solving. Your practical experience handling Raman Microscopy or Atomic Force Microscopy means you can quickly diagnose issues on-site while communicating clearly with users who may have varying levels of technical expertise. Your exposure to field-based work has honed your ability to adapt under pressure—balancing multiple priorities while remaining sensitive to customer concerns. You bring strong English communication skills that facilitate smooth collaboration across international teams. Your proficiency with computers ensures seamless integration between hardware troubleshooting tasks and digital reporting requirements. A readiness for frequent travel demonstrates your commitment to supporting clients wherever they are located. Commercial acumen allows you to spot opportunities for additional value creation during routine visits. Above all else, your nurturing approach fosters long-term partnerships built on empathy, reliability, and mutual respect—qualities that set you apart as an ambassador for both technology excellence and outstanding service.

• A degree in Material Science or Engineering is essential; holding a Master’s or PhD qualification would be highly regarded for this position.
• Proven experience working hands-on with Raman Microscopy and Atomic Force Microscopy is required; familiarity with SEM, EDS, EBSD is considered advantageous.
• Demonstrated background in field-based roles involving analytical instruments within nanotechnology environments such as test/repair/service/applications support.
• Excellent English language skills (spoken and written) are necessary for effective communication with diverse stakeholders across the region.
• Solid PC literacy encompassing both hardware troubleshooting and software applications relevant to scientific instrumentation.
• Possession of a clean driving licence is important due to travel requirements; willingness to travel extensively (up to 60%) without restrictions on overseas assignments is essential.
• Commercial awareness or experience supporting sales initiatives is desirable; ability to demonstrate AFM/Raman/EDS/EBSD/WDS/Nanomanipulators/GIS would be beneficial.
• Self-motivation combined with adaptability enables you to respond flexibly to changing customer needs while maintaining high standards of service delivery.
• Superior interpersonal skills allow you to build trust-based relationships with customers, colleagues, distributors, and OEM partners alike.
• Strong organisational abilities ensure accurate administrative reporting alongside effective time management during field assignments.

What sets this company apart:

This organisation stands out as a global leader in scientific instrumentation by fostering an inclusive culture where knowledge-sharing is celebrated at every level. Employees benefit from flexible working opportunities designed to accommodate personal commitments alongside professional ambitions. Comprehensive training programmes ensure that everyone remains at the forefront of technological advancements—empowering staff not only to solve today’s challenges but also shape tomorrow’s innovations. The company’s commitment to employee wellbeing extends beyond technical development: it encourages open communication channels between departments so that everyone feels supported when tackling complex projects or navigating new markets. By prioritising collaboration over competition within its teams—and valuing every individual’s contribution—the organisation creates an environment where people genuinely enjoy coming together to achieve shared goals. Whether you’re looking for career progression or simply want access to world-class resources that help you do your best work every day, this employer provides everything needed for personal fulfilment within a thriving international network.

What's next:

If you are ready to make a meaningful impact in nanotechnology while advancing your career within a supportive global team, this is your moment—apply now!

Apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C