Service Manager (HVAC)

An exciting opportunity has arisen for a Service Manager to join an established HVAC organisation based in Kuala Lumpur.

What you'll do:

As a Service Manager, you will play an integral part in ensuring that customers receive exceptional support throughout their journey with the company. Your day-to-day activities will involve close collaboration with both sales and technical teams, acting as a bridge between pre- and post-sales processes. You will be responsible for monitoring key performance indicators related to customer service, preparing insightful reports that inform management decisions, and leading regular meetings to keep your team aligned with organisational goals. By maintaining open lines of communication across departments, you will help guarantee that customer needs are understood and met promptly. Your efforts in resolving issues collaboratively will contribute directly to building trust and loyalty among clients. Success in this role comes from your ability to balance analytical thinking with compassionate leadership, always striving for continuous improvement while supporting your colleagues.

• Analyse detailed service metrics regularly and prepare comprehensive reports for management, offering thoughtful suggestions for improvements to enhance overall service delivery.
• Collaborate closely with the sales team to ensure smooth handoffs from the sales process to post-sales service, fostering a seamless customer experience.
• Prepare regular reports on customer service performance, highlighting key areas for improvement and sharing insights with relevant stakeholders to drive positive change.
• Conduct regular team meetings and performance reviews to ensure that all members of the service team are meeting established goals and maintaining high standards of quality.
• Ensure accurate and timely communication with internal teams regarding customer needs and service expectations, promoting transparency and shared understanding across departments.
• Work alongside the sales team to resolve any issues that could affect long-term customer loyalty, demonstrating empathy and a commitment to nurturing lasting relationships.
• Undertake other ad-hoc tasks as assigned by your superior, showing flexibility and willingness to support the wider team as needed.

What you bring:

The ideal candidate for the Service Manager position brings proven experience managing teams within technical environments where mechanical, electrical, or HVAC systems play a central role. Your background demonstrates not only technical proficiency but also an empathetic approach to problem-solving—balancing analytical skills with genuine concern for customer outcomes. You excel at communicating complex information clearly across diverse audiences while fostering cooperation among colleagues. Your commitment to upholding safety standards reflects your sense of responsibility towards both clients and teammates. Adaptability is one of your strengths; whether working independently or contributing within group settings, you consistently show reliability and consideration. Your readiness to travel as needed further highlights your dedication to providing responsive support wherever it is required.

• A high school diploma or equivalent is required; technical certifications or an associate’s degree in a relevant field such as electrical or mechanical engineering are preferred.
• At least five years of experience in a management role within a technical or service-oriented industry is essential for success in this position.
• A strong understanding of mechanical, electrical, or HVAC systems is necessary to effectively oversee technical aspects of the service function.
• Excellent problem-solving abilities combined with diagnostic skills enable you to address complex issues efficiently while maintaining customer satisfaction.
• Outstanding communication skills allow you to interact considerately with both customers and internal teams, ensuring clarity and mutual respect at all times.
• Demonstrated ability to work dependably both independently and as part of a collaborative team environment is crucial for this role.
• A valid driver’s license is required along with the flexibility to travel to customer sites when necessary as part of your responsibilities.
• Solid knowledge of safety standards and best practices within the industry ensures that all operations are conducted responsibly.

What sets this company apart:

This organisation stands out due to its unwavering commitment to employee development, inclusivity, and wellbeing. The company places great emphasis on ongoing training—ensuring everyone has access to resources that promote professional growth regardless of their career stage. Safety remains paramount throughout all operations, reflecting the organisation’s dedication not just to compliance but also genuine care for its people.

What's next:

If you are ready to take the next step in your career as a Service Manager within a supportive team environment focused on growth and collaboration, we encourage you to apply now.

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C