Senior AS400 Engineer

A leading financial institution in Kuala Lumpur is seeking an AS400 Engineer to join their highly skilled technology team. This role offers you the opportunity to work with critical banking systems, ensuring their reliability and performance while contributing to transformative IT initiatives. You will be part of a supportive environment that values continuous learning, professional development, and inclusive teamwork

The organisation is committed to providing generous pension contributions, and access to extensive training programmes, making it an ideal place for those who are passionate about technology and eager to grow their expertise. If you are looking for a role where your knowledge and skills will make a tangible impact on business operations and customer experience, this position is perfect for you.

• Work with mission-critical Tier 1 and Tier 2 banking systems, ensuring optimal system health, capacity, and disaster recovery readiness through collaborative efforts with a knowledgeable team.
• Benefit from ongoing training opportunities including vendor-led sessions and online courses, supporting your individual development plan and enhancing your skill set in AS400 technologies.
• Enjoy flexible working arrangements and generous pension contributions within an inclusive workplace that prioritises employee wellbeing, growth leadership, and supportive leadership.

What you'll do:

As an AS400 Engineer based in Kuala Lumpur, you will play a pivotal role in maintaining the integrity of essential banking platforms. Your day-to-day responsibilities will involve monitoring system health checks, administering routine maintenance tasks, reviewing capacity planning for critical infrastructure, managing detailed documentation processes, and supporting disaster recovery activities. You will also be responsible for installing upgrades, configuring new features, developing solutions tailored to business needs, and testing implementations to ensure they meet operational standards. Success in this role requires prompt response to incidents and service requests via helpdesk channels; diligent completion of root cause analyses; regular review of SOPs; active participation in training programmes; and efficient handling of project deliverables. By fostering collaboration within the team and sharing knowledge through updated documentation, you will contribute significantly to the organisation’s ability to deliver reliable services while supporting its transformation initiatives.

• Monitor, administer, and perform housekeeping tasks to ensure high availability of AS400 systems, collaborating closely with colleagues to maintain seamless operations.
• Conduct biannual reviews of system capacity, high availability, and health for critical systems to guarantee sufficient resources for at least six months ahead.
• Manage system utilities and documentation by creating, updating, and maintaining comprehensive records that support operational excellence and knowledge sharing across the team.
• Provide robust disaster recovery support both onsite and offsite, actively participating in exercises to ensure successful outcomes and business continuity.
• Install, upgrade, configure, develop, and test AS400 systems in alignment with business goals while delivering timely support for evolving requirements.
• Achieve agreed service level agreements (SLAs) for system availability by responding promptly to incidents and requests through established helpdesk channels.
• Complete root cause analysis (RCA) actions within stipulated timelines by following up remediation items until closure as per incident management guidelines.
• Review standard operating procedure (SOP) documentation regularly—such as startup/shutdown guides—to ensure accuracy and compliance with current practices.
• Respond efficiently to project and service requests from internal stakeholders within five working days upon receipt via email or ticketing systems.
• Attend mandatory online training sessions provided by vendors or the organisation to continually improve your technical capabilities.

What you bring:

The ideal candidate for the AS400 Engineer position brings proven experience in managing complex banking technology environments. Your educational background—preferably a degree related to finance or information systems—provides valuable context for navigating regulatory requirements. Practical expertise across AS/400 administration, hardware maintenance, software optimisation, RCA processes, SOP reviews, project delivery timelines, stakeholder communication channels (email/ticketing), vendor-led training participation, and risk management integration will set you apart. Your interpersonal skills foster collaboration within diverse teams while your commitment to ongoing learning ensures you stay abreast of industry developments. By combining technical proficiency with empathy towards colleagues’ needs and sensitivity towards organisational objectives, you will thrive in this role.

• A degree in a related field such as Banking, Business, Finance or Information Systems provides a strong foundation for understanding complex financial environments.
• Bachelor of Science in Information Systems is highly desirable as it demonstrates your commitment to technical excellence.
• Experience ranging from less than three years up to more than ten years in AS/400 System Administration equips you with practical skills needed for this role.
• Hands-on experience with AS/400 System Hardware across various levels ensures you can manage physical assets effectively within contract terms.
• Proficiency in AS/400 System Software management allows you to optimise performance and troubleshoot issues collaboratively with peers.
• Ability to conduct thorough root cause analysis (RCA) actions within agreed timeframes shows your dependability in problem resolution processes.
• Skill in reviewing and updating SOP documentation ensures operational procedures remain accurate and accessible for all team members.
• Capacity to respond quickly to project/service requests via email or ticketing systems highlights your responsiveness and commitment to stakeholder satisfaction.
• Willingness to attend vendor-provided training sessions demonstrates your enthusiasm for continuous learning and skill enhancement.
• Understanding of risk management frameworks enables you to embed risk controls into planning activities effectively.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected financial institutions with a longstanding reputation for stability and innovation. Employees benefit from flexible working opportunities that accommodate personal commitments alongside professional responsibilities. Generous pension contributions provide peace of mind regarding long-term financial security. The company invests heavily in staff development through structured training programmes—including vendor-led sessions—ensuring everyone has access to the latest industry knowledge. Supportive leadership fosters an inclusive culture where every voice is valued; growth leadership principles encourage employees at all levels to share ideas openly. The workplace is designed around communal values: collaboration is encouraged across departments; knowledge sharing is celebrated; employee wellbeing is prioritised through comprehensive benefits packages. Whether you are early in your career or bringing years of experience with you, this organisation offers a nurturing environment where your skills can flourish while making meaningful contributions toward transforming banking technology.

What's next:

If you are ready to take the next step in your career as an AS400 Engineer within a supportive environment that values your expertise—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C