Billing Automation Specialist

A leading company is seeking a Billing Automation Specialist to join their team in Selangor. This role offers the chance to streamline billing processes, enhance data accuracy, and support teams across multiple countries. You will play a key role in driving efficiency, reducing revenue leakage, and improving customer satisfaction through standardised and automated billing practices. The organisation values flexibility, teamwork, and continuous improvement, providing an inclusive environment where your expertise in finance, process optimisation, and training will be highly valued. If you enjoy collaborative problem-solving and working with diverse teams to deliver results, this role offers both professional growth and rewarding challenges. * Collaborate with international teams, share knowledge, and build cross-border relationships for communal success. * Access regular training to enhance skills in automation and process improvement. * Enjoy flexible working arrangements to balance responsibilities while supporting global projects across time zones.

What you'll do:

As a Billing Automation Specialist in Selangor, you will drive global billing transformation by documenting processes, analysing datasets, and preparing workflows for automation. You’ll lead workshops, deliver training sessions, provide first-level support, and ensure smooth transitions to automated systems. Success relies on your ability to collaborate with diverse teams, share insights, and promote continuous improvement across the organisation.

• Document and review customer billing processes with country teams to ensure automation readiness.
• Analyse complex Excel files to maintain data quality and process integrity.
• Lead workshops with subject matter experts to prepare for automated system transitions.
• Train country users on standardised billing processes to encourage adoption.
• Provide status updates to stakeholders on case preparation progress and improvements.
• Assist in data review workshops to identify optimisation opportunities for automation.
• Offer first-level support for the Billing Automation Tool, resolving queries promptly.
• Conduct retraining sessions for new team members as use cases go live.
• Maintain regular communication with country teams to drive continuous improvement.
• Train subject matter experts on deployment strategies and facilitate smooth handovers.

What you bring:

To excel as a Billing Automation Specialist in Selangor, you bring a strong foundation in accounting or finance, advanced Excel skills, and an analytical mindset to identify optimisation opportunities. Your experience in multinational environments equips you to navigate cultural and time zone differences effectively. Clear communication allows you to simplify complex concepts for stakeholders, while familiarity with project management or process improvement ensures efficient change implementation. Above all, your collaborative nature fosters trust and knowledge-sharing within teams, and your flexibility enables you to adapt seamlessly to shifting schedules.

• Bachelor’s Degree in Accounting, Finance, or related field; equivalent qualifications or experience considered.
• 3–5 years’ experience in billing, finance, or accounting roles within multinational companies, with proven process improvement skills.
• Advanced Excel proficiency, including VLOOKUP and pivot tables, for data analysis and reporting.
• Strong analytical skills to interpret complex data and provide actionable insights for process improvements.
• Excellent English communication skills to explain billing concepts clearly to diverse stakeholders.
• Experience with project management or process improvement methodologies is a plus.
• Collaborative team player with the ability to build strong cross-functional relationships across geographies.

What sets this company apart:

This organisation is distinguished by its commitment to excellence, continuous improvement, and a collaborative culture that values teamwork over competition. It invests in employee growth through training opportunities and supports work-life balance with flexible arrangements. With open communication and supportive leadership, it fosters a sense of purpose, connection, and professional development—creating an ideal environment for growth.

What's next:

If you are ready to make a positive impact by enhancing global billing processes through automation and collaboration, this is your moment—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C