Billing & Automation Specialist

Billing and Automation Specialist Salary: Competitive and based on experience Location: Petaling Jaya

An organisation renowned for its commitment to diversity, inclusion, and equal opportunity is seeking a Billing and Automation Specialist to join their team in Petaling Jaya. This role offers you the chance to make a meaningful impact by streamlining billing processes and driving automation initiatives across multiple countries. You will be empowered to collaborate with diverse teams, facilitate workshops, and support training efforts, all within a workplace that values your unique perspective and encourages professional growth. If you are passionate about process optimisation, data-driven decision-making, and fostering an environment where everyone feels they belong, this position provides the perfect platform for you to thrive. Flexible working opportunities, ongoing training, and supportive leadership ensure you can develop your skills while contributing to continuous improvement.

• Join a globally recognised organisation that actively promotes diversity, inclusion, and equal opportunity for all employees, ensuring every team member feels valued and respected.
• Play a pivotal role in transforming billing processes through automation initiatives, collaborating with cross-functional teams across various countries to drive operational excellence.
• Benefit from flexible working arrangements, comprehensive training programmes, and a supportive leadership team dedicated to your personal and professional development.

What you'll do:

As a Billing and Automation Specialist based in Petaling Jaya, you will play an integral role in shaping the future of billing operations by driving automation projects across international teams. Your day-to-day responsibilities will involve collaborating with colleagues from various backgrounds to document existing processes, analyse intricate data sets using advanced Excel functions, and facilitate workshops that prepare teams for successful automation adoption. You will also provide essential training and support to users adapting to new procedures while maintaining open communication with stakeholders through regular updates. By assisting in process reviews and optimisation efforts, you will help unlock greater efficiency and readiness for automation. Your expertise will be crucial in delivering customer support for billing automation solutions as well as retraining new team members. Through your contributions, you will foster a culture of continuous improvement while ensuring smooth transitions during deployment phases.

• Collaborate closely with country teams to document and review current customer billing processes, ensuring accuracy and completeness for automation preparation.
• Analyse complex Excel files related to billing operations, including formulas and field updates, to maintain high standards of quality throughout the process.
• Facilitate engaging workshops with subject matter experts on process flows, preparing them for seamless automation transitions.
• Support training sessions for country users on new standardised processes, helping them adapt efficiently to changes.
• Provide regular status updates on case preparation activities to key stakeholders, keeping everyone informed of progress and challenges.
• Assist in data processing review workshops with use case owners to assess process flows, identify optimisation potential, and enhance automation readiness.
• Deliver first-level customer support for billing automation across multiple countries, addressing queries and resolving issues promptly.
• Conduct retraining sessions for new colleagues joining teams involved in live use cases, ensuring consistent knowledge transfer.
• Support ongoing check-ins and reporting with country teams to foster continuous improvement in billing automation practices.
• Train subject matter experts on deployment approaches and facilitate smooth handovers during project rollouts.

What you bring:

The ideal Billing and Automation Specialist brings a wealth of experience from multinational environments where collaboration is key. Your background in accounting or finance equips you with the technical know-how required for this role while your advanced Excel capabilities allow you to navigate complex datasets effortlessly. You have honed your analytical abilities through hands-on involvement in process improvement projects—translating raw data into meaningful recommendations that drive operational excellence. Your communication skills enable you to connect effectively with stakeholders at all levels; whether facilitating workshops or providing customer support across borders. Experience with project management methodologies further enhances your ability to contribute structure during change initiatives. Above all else, your collaborative spirit ensures harmonious teamwork as you build relationships across departments. Your commitment to ongoing learning means you are always ready to embrace new challenges while your dependable nature guarantees consistent delivery of results.

• Bachelor’s Degree in Accounting or Finance or equivalent experience/qualification demonstrating strong foundational knowledge of financial principles.
• Minimum three years’ experience in billing, finance or accounting roles within multinational companies coupled with proven process improvement expertise.
• Advanced proficiency in Excel for data analysis and reporting including familiarity with advanced functions such as VLOOKUP and pivot tables.
• Exceptional analytical skills enabling you to interpret complex data sets accurately and provide actionable insights for process optimisation.
• Excellent written and verbal communication skills in English allowing you to convey intricate billing concepts clearly to diverse stakeholders.
• Experience with project management or process improvement methodologies is advantageous for supporting structured change initiatives.
• Ability to work collaboratively within a team environment building positive relationships with cross-functional colleagues across different regions.
• Demonstrated commitment to continuous learning through participation in training opportunities or professional development activities.
• Strong interpersonal skills enabling you to empathise with colleagues’ needs during training sessions or customer support interactions.
• Dependable approach towards managing multiple tasks simultaneously while maintaining attention to detail throughout each stage of the process.

What sets this company apart:

This organisation stands out as a leader in promoting diversity, equality, and inclusion within the workplace. Their culture is built upon respect for every individual—regardless of age, race, gender identity, religion, nationality or disability—ensuring that all employees feel genuinely valued. They are committed not only to removing barriers but also actively encouraging applicants from under-represented groups by fostering an environment where everyone can thrive together. Employees benefit from flexible working opportunities tailored around their needs as well as access to comprehensive training programmes designed for both personal growth and professional advancement. Supportive leadership is at the heart of their ethos; managers are dedicated mentors who nurture talent through encouragement rather than hierarchy. The company’s global reach means you’ll be part of an interconnected network where sharing knowledge is celebrated—making it an ideal place for those who value communal success over individual achievement. With a focus on continuous improvement driven by employee feedback they ensure that every voice matters when shaping future strategies.

What's next:

If you are ready to make a difference by supporting inclusive transformation through billing automation initiatives—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C