Application Support Analyst (Intralogistics)

What you'll do:

As an Application Support Analyst based in Subang Jaya, you will play a pivotal role in ensuring the reliability and efficiency of sophisticated software solutions used by customers across various industries. Your day-to-day activities will involve providing expert technical support through both remote channels and on-site visits according to a flexible roster. You will be responsible for monitoring system health, responding swiftly to incidents, communicating effectively with users at all levels, and collaborating closely with your team to deliver outstanding service. In addition to troubleshooting issues, you will have the opportunity to contribute ideas for process improvement, participate in testing new releases, update technical documentation, and help train less experienced colleagues. Your ability to remain calm under pressure while maintaining a positive attitude will be key to your success in this role. By fostering strong relationships with customers and internal teams alike, you will ensure that every interaction is handled with empathy, professionalism, and attention to detail.

• Provide comprehensive support to customer sites on a rostered basis, both remotely and at customer premises, ensuring smooth operations at all times.
• Deliver on-call standby support outside of standard hours, including public holidays, to maintain uninterrupted service for clients.
• Monitor and control software and equipment operations, proactively supporting customer needs and maintaining high system availability.
• Communicate clearly with customers and internal stakeholders to keep everyone informed about issue progress and outcomes in a considerate manner.
• Investigate and resolve support incidents promptly so that customer systems can resume normal operations without unnecessary delay.
• Continuously assess the performance of software and equipment to uphold operational standards, suggesting corrections or improvements when needed.
• Support and maintain both hardware and software systems by performing updates, upgrades, and routine maintenance tasks as required.
• Assist in training other team members and apprentices within your area of expertise to foster knowledge sharing across the team.
• Contribute actively to the online knowledge base by updating documentation with new insights or solutions discovered during daily work.
• Participate in release testing of application changes and patches, coordinating user acceptance testing (UAT) and deployment into production environments.

What you bring:

To excel as an Application Support Analyst in this organisation, you will bring proven experience supporting complex applications within collaborative settings where teamwork is valued above all else. Your background should include hands-on exposure to SQL database environments alongside familiarity with Unix/Linux platforms—enabling you to troubleshoot issues efficiently while keeping stakeholders fully informed throughout each stage of resolution. A methodical approach towards documentation ensures that your insights are accessible for future reference by colleagues across the business. Your understanding of modern development methodologies such as Waterfall or Agile allows you to adapt quickly when priorities shift or new projects arise. If you have worked within warehouse management or automation contexts before—or are eager to learn more about these areas—you will find plenty of opportunities here for further growth. Above all else, your interpersonal skills set you apart: you listen carefully before responding thoughtfully; you share knowledge generously; you treat every colleague’s contribution with respect; and you always act responsibly when it comes to health & safety matters.

• Demonstrated analytical skills combined with a genuine commitment to excellent customer management in fast-moving environments.
• Proven ability to generate clear technical documentation that supports both end-users and fellow team members.
• Solid experience working with SQL databases such as Oracle or Microsoft SQL Server for troubleshooting or data analysis purposes.
• Familiarity with basic Unix or Linux operating systems as well as fundamental networking concepts relevant to application support roles.
• Understanding of Waterfall or Agile methodologies gained through practical project involvement or formal training.
• Experience applying structured testing methodologies; ISTQB certification is highly regarded but not essential if equivalent experience is demonstrated.
• Ability to communicate effectively both internally within teams and externally with customers using written reports or verbal updates.
• Knowledge of warehouse management processes or automation technologies would be highly beneficial for this position but is not mandatory.
• A degree in Information Technology or a related discipline provides the educational foundation required for this role.
• Commitment to maintaining safe working practices by adhering strictly to statutory requirements, company policies, procedures, and environmental considerations.

What sets this company apart:

This organisation stands out for its unwavering dedication to creating an inclusive workplace where every individual feels valued for their unique contributions. Employees benefit from flexible working arrangements designed around personal needs—whether that means remote support options or accommodating shift patterns—which helps promote work-life balance without compromising service quality. The culture here is built on mutual trust: team members collaborate openly across departments; managers provide regular feedback; training resources are readily available; and everyone is encouraged to share ideas for continuous improvement. Safety is never taken lightly: robust policies ensure that all staff can perform their duties confidently knowing their wellbeing is protected at all times. As part of this forward-thinking company’s network in Subang Jaya—and beyond—you’ll enjoy access not only to state-of-the-art technology but also mentorship from some of the most knowledgeable professionals in the industry. Whether you’re looking for long-term career progression or simply want a supportive environment where your efforts truly matter each day—this is the place where you can thrive together with like-minded colleagues committed to excellence.

What's next:

If you are ready to take the next step in your career journey as an Application Support Analyst within a supportive team environment that values your expertise—now is the perfect time! Apply today by clicking on the link provided—your future starts here!