Commercial Operations Analyst (3pm - 12am)

An international B2B technology business is seeking a Commercial Operations Analyst based in Kuala Lumpur to play a pivotal role in supporting commercial and sales functions. This opportunity offers you the chance to work closely with cross-functional teams, including Sales, Finance, Legal, Product, and Operations, ensuring that commercial proposals are reviewed meticulously, pricing and quotation approvals are coordinated efficiently, and deal profitability is assessed accurately.

What you'll do:

As a Commercial Operations Analyst based in Kuala Lumpur, you will immerse yourself in the heart of the organisation’s commercial operations. Your day-to-day activities will involve collaborating extensively with Sales teams to structure proposals that adhere strictly to established pricing policies. You will coordinate the entire quotation lifecycle—from initial request through order booking—using advanced CRM and CPQ systems. By advising stakeholders on pricing guidelines and approval requirements, you’ll ensure every transaction is processed accurately. Your responsibilities extend beyond transactional tasks; you’ll work alongside Finance to analyse deal economics for optimal profitability while liaising with Legal on contractual nuances. Maintaining comprehensive records of quotations and approvals is essential for compliance. You’ll also play a key role in identifying workflow improvements that enhance efficiency across commercial operations. Reporting on key metrics such as turnaround times or discount trends will enable leadership to make informed decisions. Success in this role requires meticulous attention to detail combined with strong interpersonal skills as you communicate requirements clearly across multiple functions.

• Collaborate with Sales teams to review both standard and complex commercial proposals ensuring alignment with approved pricing policies and business guidelines.
• Assess pricing structures, discount requests, commercial terms, and deal profitability while escalating exceptions as necessary to maintain robust governance.
• Support commercial decision-making by identifying potential risks and securing appropriate approvals from relevant stakeholders.
• Coordinate the end-to-end quotation and order management process utilising CRM and configure-price-quote (CPQ) systems for seamless workflow execution.
• Advise internal stakeholders on pricing guidelines, discount policies, and approval requirements to facilitate accurate quoting procedures.
• Ensure all quotations, booked orders, and sales backlog records are maintained with precision for complete audit trails.
• Work closely with Finance to review deal economics including margins and profitability for informed business insights.
• Liaise with Legal on contractual terms as well as commercial risks or deviations from standard agreements to ensure compliance.
• Identify opportunities for process improvement within commercial review workflows by maintaining documentation and recommending enhancements.
• Prepare reports analysing commercial data to monitor key performance indicators such as quotation turnaround time, discount trends, deal conversion rates, and approval efficiency.

What you bring:

The ideal Commercial Operations Analyst brings proven experience from roles involving commercial operations or sales support within B2B technology businesses. Your academic background in business-related disciplines underpins your understanding of financial principles crucial for reviewing deals. Having worked in environments where subscription-based models or complex transactions are common gives you valuable perspective on market dynamics. You are comfortable navigating CRM platforms like Salesforce as well as CPQ systems for managing quotations seamlessly. Your analytical mindset allows you not only to interpret data but also provide meaningful recommendations that drive operational improvements. Communication is one of your strengths—you articulate pricing requirements or approval decisions clearly whether interacting with senior leaders or cross-functional colleagues. Building trustful relationships comes naturally as you engage collaboratively across departments such as Sales or Finance. Attention to detail is paramount; you maintain accurate records while adhering strictly to compliance standards. Your proficiency in Excel ensures reporting tasks are handled efficiently while your exposure to international teams prepares you for working across time zones.

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting or a related discipline provides a solid foundation for understanding commercial operations.
• Approximately 3–5 years of experience in commercial operations, sales operations, deal management or pricing analysis equips you with practical knowledge of B2B environments.
• Experience supporting subscription-based business models or complex commercial transactions demonstrates your adaptability within evolving markets.
• Exposure to international stakeholders or cross-functional teams enhances your ability to collaborate effectively across borders.
• Familiarity with CRM systems (such as Salesforce) and CPQ tools ensures you can manage quotations efficiently within digital platforms.
• Good understanding of pricing structures, discount management practices, deal profitability assessments and commercial governance supports sound decision-making.
• Strong analytical skills allow you to interpret commercial data accurately for actionable business insights.
• Proficiency in Microsoft Excel along with other reporting tools enables you to prepare detailed analyses for leadership review.
• Excellent written and verbal English communication skills empower you to convey complex information clearly across diverse audiences.
• Ability to build effective working relationships across Sales, Finance, Legal, Product and Operations fosters a communal approach towards achieving shared objectives.

What sets this company apart:

This international B2B technology organisation stands out for its commitment to operational excellence through collaborative teamwork across global functions. Employees benefit from exposure to diverse markets thanks to working hours designed specifically for overlap with international teams—offering unique learning opportunities from cross-border interactions. The company places high value on integrity by enforcing rigorous governance standards throughout its commercial processes; this creates an environment where responsible handling of sensitive information is paramount. Professional development is encouraged through ongoing training opportunities tailored towards enhancing technical skills such as CRM or CPQ system usage. The supportive leadership style ensures employees feel valued while contributing meaningfully towards organisational goals. Flexible working arrangements may be available subject to company policy—reflecting the firm’s dedication towards accommodating individual needs without compromising service delivery standards. As part of this team-oriented culture you’ll find yourself surrounded by knowledgeable colleagues who share their expertise generously fostering communal growth within the workplace.

What's next:

If you are ready to take the next step in your career journey within an international B2B technology environment where collaboration meets operational excellence—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C