Customer Relationship Management Specialist (Fintech)

Join a forward-thinking financial services provider in KL as a Customer Relationship Management Specialist, where you’ll take center stage in creating wow-worthy experiences for high-value clients in the crypto and FX space.

You will play a pivotal part in expanding existing customer relationships through sustained communication and a deep understanding of their needs, ensuring that every interaction is both supportive and informative. The organisation is committed to fostering an inclusive and collaborative environment, where your ability to work closely with international teams and external partners will be celebrated.

This is your chance to drive personalized engagement, shape campaign strategies, and make every click, open, and conversion count—all while collaborating with brilliant minds across the globe.

What You’ll Be Doing

1. Automated Email Wizardry

• Set up and maintain sleek CRM email workflows
• Configure smart triggers for different user segments to improve conversion
• Work closely with tech teams to fine-tune automation and ensure flawless delivery

2. Campaigns with Spark

• Design targeted promotions for key engagement touchpoints
• Partner with design and ops teams to make campaigns pop and match brand vibes
• Keep an eye on performance and tweak strategies to keep momentum going

3. Data-Driven Storytelling

• Track email open rates, click-throughs, and conversions like a data ninja
• Review and optimize CRM strategies regularly
• Measure ROI across campaigns and refine tactics to boost results

🧠 What You Bring to the Table

• CRM Experience: Experience in CRM or digital marketing (crypto experience a plus!)
• Analytical Mindset: You know how to read user behavior and turn it into actionable insight
• Tech Fluent: Able to sync up smoothly with tech teams and optimize CRM workflows
• Campaign Magic: Proven experience designing engaging retention strategies
• Tool Savvy: Familiar with platforms like HubSpot, Salesforce, Braze, or ActiveCampaign
• Multilingual Pro: Fluent in English and Mandarin for seamless cross-team communication

What's next:

If you are ready to take your career in customer relationship management to new heights while making a real difference for VIP clients in an ever-evolving industry, this is your moment!

Ready to make CRM magic happen? Apply now and turn data into client delight!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C