Head of IT Governance & Vendor Management

A leading financial institution in Kuala Lumpur is seeking a highly experienced and strategic professional to take on the role of Head of Information Technology Governance and Vendor Management.

Head of IT Governance and Vendor Management

This pivotal position offers you the opportunity to shape the future of IT operations, drive robust governance frameworks, and lead transformative change across a dynamic technology landscape. As a trusted advisor to senior leadership, you will play a crucial part in ensuring operational excellence, regulatory compliance, and the seamless integration of innovative solutions. The organisation is committed to fostering a culture that values collaboration, accountability, and continuous improvement, providing you with an environment where your expertise will have a significant impact. With flexible working opportunities and a strong focus on professional development, this is an exceptional chance for you to advance your career while contributing to meaningful digital transformation.

• Play a key role in shaping IT governance strategy and vendor relationships within a forward-thinking financial institution, directly influencing digital transformation initiatives.
• Collaborate closely with senior leaders as a trusted advisor, driving operational excellence and ensuring adherence to industry standards and regulatory requirements.
• Benefit from flexible working opportunities and ongoing training designed to support your professional growth in an inclusive and supportive environment.

What you'll do:

In the role of Head of Information Technology Governance and Vendor Management, you will be at the forefront of developing strategies that underpin the organisation’s commitment to operational excellence. Your day-to-day responsibilities will involve collaborating with cross-functional teams to establish governance frameworks that not only meet but exceed regulatory standards. You will champion risk management efforts by implementing proactive measures that safeguard the organisation’s interests while supporting business objectives. By overseeing change management processes, you will help streamline IT operations for greater efficiency and improved user experiences. Your expertise in vendor management will be instrumental in building strong partnerships with third-party providers, ensuring their services consistently meet high-quality benchmarks. Through your leadership, you will inspire teams to embrace innovation while upholding rigorous standards of accountability. Success in this role requires a blend of technical acumen, strategic vision, stakeholder engagement skills, and an unwavering commitment to continuous improvement.

• Develop, implement, and maintain comprehensive IT governance frameworks that align with both regulatory requirements and industry best practices.
• Lead risk management initiatives by identifying, assessing, and mitigating IT risks to ensure full compliance with internal policies and external regulations.
• Prepare timely and accurate reports on IT risks and compliance metrics for management, risk committees, and board-level stakeholders.
• Oversee internal and external IT audits, ensuring organisational readiness and prompt remediation of any findings or recommendations.
• Establish clear policies, standards, and procedures that guide all aspects of IT and digital innovation within the organisation.
• Design structured change management protocols for IT systems and processes to drive efficiency improvements and enhance user satisfaction.
• Create and manage a robust vendor management framework that supports organisational goals while maintaining high standards of quality and compliance.
• Co-lead the evaluation, selection, onboarding, and ongoing assessment of IT vendors to ensure optimal cost-effectiveness, quality delivery, and contractual compliance.
• Monitor vendor performance through established metrics such as service level agreements (SLAs) and key performance indicators (KPIs), conducting regular reviews to ensure alignment with expectations.
• Foster collaborative relationships with key vendors to support operational priorities while proactively identifying and mitigating third-party risks.

What you bring:

To excel as Head of Information Technology Governance and Vendor Management, you will bring a wealth of proven experience from similar roles within large-scale organisations—ideally within financial services or other regulated industries. Your background should demonstrate deep familiarity with designing governance structures that are both robust yet adaptable enough to accommodate evolving business needs. You possess advanced knowledge of risk assessment techniques coupled with hands-on experience implementing effective controls across diverse technology environments. Your interpersonal skills enable you to build trust-based relationships at all levels—from technical teams through executive leadership—while your attention to detail ensures nothing is overlooked during critical reporting cycles or audit preparations. A natural collaborator who thrives on shared success stories; your approach is grounded in empathy for end-users’ needs balanced against broader organisational imperatives. Above all else: your passion for nurturing talent means those around you feel supported throughout periods of change—making you not just an expert but also a valued mentor within the team.

• Extensive experience in IT governance frameworks, risk management practices, change management methodologies, customer experience strategy development, process improvement initiatives, and vendor relationship oversight within large organisations.
• Demonstrated ability to inspire teams through supportive leadership while delivering measurable results in complex environments undergoing transformation.
• Exceptional communication skills enabling you to prepare detailed reports for senior executives as well as present findings clearly at board committee meetings.
• Proven track record managing both internal and external audits with an emphasis on readiness planning and swift issue resolution.
• Strong analytical abilities allowing you to identify systemic issues quickly while recommending practical solutions aligned with organisational goals.
• Experience designing structured protocols for change management that drive efficiency gains without compromising user satisfaction or regulatory compliance.
• Expertise in establishing comprehensive vendor management frameworks including evaluation criteria development, contract negotiation support, performance monitoring via SLAs/KPIs, and risk mitigation strategies for third-party providers.
• Ability to foster collaborative relationships with both internal stakeholders across departments as well as external partners such as technology vendors or consultants.
• Commitment to promoting innovation by integrating new technologies into existing frameworks while maintaining strict adherence to governance standards.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected financial institutions due to its unwavering commitment towards innovation-driven growth combined with operational integrity. Employees benefit from being part of an inclusive workplace culture where every voice is heard—and where teamwork forms the foundation for achieving ambitious goals together. The company invests heavily in professional development programmes designed specifically around individual aspirations; whether it’s gaining new certifications or attending industry conferences abroad—your learning journey never stops here! Flexible working arrangements further enhance work-life balance so everyone can perform at their best regardless of personal circumstances. With access not only top-tier resources but also mentorship from some brightest minds sector-wide—you’ll find yourself empowered make real difference both inside outside office walls alike! If you’re looking join employer who truly values people first approach whilst still pushing boundaries what possible then look no further than this outstanding opportunity awaits right now!

What's next:

If you are ready to take your career in IT governance and vendor management to new heights within a supportive environment dedicated to excellence—this is your moment!

Apply today by clicking on the link provided—your next great career move starts here!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C