Head of IT Infra & Service Ops (Banking)

An exceptional opportunity has arisen for you to take on a pivotal role as the Head of IT Infrastructure and Service Operations in Kuala Lumpur

Head of IT Infrastructure and Service Operations

This position offers you the chance to shape and enhance the technology landscape of a leading financial institution, driving operational excellence and ensuring seamless service delivery across all infrastructure platforms. You will be joining an organisation that values collaboration, inclusivity, and professional growth, providing you with access to ongoing training opportunities and a supportive leadership team. With flexible working arrangements and a commitment to employee well-being, this is your chance to make a significant impact while enjoying a balanced work-life environment. If you are passionate about fostering dependable teams, nurturing talent, and delivering outstanding results in a complex environment, this role is designed for you.

• Play a key role in shaping the future of technology operations by overseeing critical infrastructure and service management functions within a respected financial services environment.
• Benefit from flexible working opportunities, generous pension contributions, and continuous training programmes that support your professional development and personal well-being.
• Join a knowledgeable and inclusive team where your expertise will be valued, your ideas welcomed, and your career ambitions supported by considerate and supportive leadership.

What you'll do:

As the Head of Infrastructure and Service Operations based in Kuala Lumpur, you will play an instrumental role in orchestrating the smooth functioning of all technology platforms underpinning business activities. Your day-to-day responsibilities will involve collaborating with various teams to ensure systems are running optimally while proactively identifying areas for improvement. You will be expected to nurture a culture of dependability by supporting your colleagues through knowledge sharing initiatives and structured training programmes. By developing comprehensive strategies for service management and infrastructure resilience, you will help maintain operational stability even during challenging circumstances. Your ability to build strong relationships with both internal stakeholders and external partners will be crucial in delivering reliable solutions that meet evolving business demands. Success in this role requires not only technical proficiency but also empathy, excellent interpersonal skills, and a genuine commitment to fostering an inclusive workplace where everyone can thrive.

• Oversee the end-to-end management of infrastructure operations, ensuring high availability, reliability, and security across all platforms.
• Develop and implement robust service operations strategies that align with organisational goals while maintaining compliance with industry standards.
• Foster a collaborative environment by guiding cross-functional teams responsible for network, server, storage, cloud, and data centre operations.
• Drive continual improvement initiatives to optimise performance, reduce incidents, and enhance user satisfaction through effective problem resolution processes.
• Establish clear policies and procedures for incident management, change control, capacity planning, and disaster recovery to safeguard business continuity.
• Collaborate closely with stakeholders across departments to understand business needs and translate them into actionable technology solutions.
• Monitor emerging technologies and trends to recommend enhancements that support organisational growth and efficiency.
• Manage vendor relationships to ensure quality service delivery while negotiating contracts that maximise value for the organisation.
• Champion knowledge sharing within the team by promoting best practices in documentation, training, and process standardisation.
• Ensure compliance with regulatory requirements related to IT infrastructure and service operations through regular audits and risk assessments.

What you bring:

To excel as the Head of Infrastructure and Service Operations, you will bring substantial hands-on experience from similar roles within large organisations—ideally those operating under strict regulatory frameworks. Your background should reflect deep familiarity with modern infrastructure technologies as well as established best practices in service delivery. Beyond technical expertise, your success will stem from your ability to foster inter-personal connections across teams; you are known for being approachable, empathetic, and responsive when supporting others. Your approach is rooted in collaboration—valuing input from every team member—and you consistently demonstrate loyalty by prioritising collective achievements over individual recognition. You have honed your skills in vendor management through careful negotiation grounded in honesty and mutual benefit. Furthermore, your commitment to ongoing professional development ensures you remain up-to-date with industry advancements while actively contributing new insights back into your team’s shared knowledge base. Above all else, you are dedicated to creating an environment where everyone feels included—regardless of background or experience—so that together you can deliver dependable outcomes aligned with organisational objectives.

• Extensive experience managing large-scale IT infrastructure operations within complex organisations or regulated industries such as financial services.
• Proven track record in developing service management frameworks that drive operational excellence while ensuring compliance with relevant standards (e.g., ITIL).
• Strong understanding of network architecture, server administration, storage solutions, cloud technologies (public/private/hybrid), and data centre management.
• Demonstrated ability to lead diverse teams with compassion by encouraging collaboration, open communication, and mutual respect among colleagues.
• Excellent stakeholder engagement skills with the capacity to translate technical concepts into accessible language for non-technical audiences.
• Experience implementing robust incident response protocols alongside effective change management processes that minimise disruption.
• Adept at vendor management including contract negotiation, performance monitoring, and relationship building based on trustworthiness.
• Commitment to continuous learning demonstrated through participation in training opportunities or professional certifications relevant to infrastructure or service operations.
• Sound knowledge of regulatory requirements impacting IT environments coupled with experience conducting audits or risk assessments.
• Exceptional problem-solving abilities combined with sensitivity towards user needs when designing or improving technology solutions.

What sets this company apart:

This organisation stands out as an employer of choice due to its unwavering dedication to employee well-being and professional advancement. Here you will find a genuinely inclusive culture where diversity is celebrated at every level—from entry-level staff right up through senior leadership. The company places great emphasis on providing flexible working opportunities so that employees can balance their personal commitments alongside their career aspirations. Generous pension contributions underscore their long-term investment in your future security while comprehensive training programmes ensure continuous growth regardless of where you are on your career journey. Supportive leadership is more than just a catchphrase here; it is embedded into daily practice through open-door policies, regular feedback sessions, and meaningful recognition of achievements both big and small. By joining this forward-thinking organisation as Head of Infrastructure and Service Operations, you become part of a community committed not only to technological excellence but also to nurturing each individual’s unique potential within a warm and welcoming environment.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C