Operations & Customer Success Manager (Enterprise SaaS)

As we continue to scale and expand our market presence, we are seeking a high-calibre Operations Manager who will play a key role in driving business growth, operational excellence, and future organizational development.

This position is part of our succession planning strategy and offers a unique opportunity to work closely with the COO while building the foundation for future leadership responsibilities.

Key Responsibilities

• Partner closely with the COO in driving business strategy and operational growth.
• Lead and manage across key business functions to ensure operational effectiveness and alignment with company objectives.
• Build and strengthen relationships with customers, partners, and key stakeholders to identify and unlock new business opportunities.
• Drive cross-functional collaboration and ensure operational processes are scalable to support business expansion.
• Monitor market trends, emerging technologies, and industry developments within the retail and F&B technology landscape.
• Contribute to long-term strategic planning and help future-proof the organization against changing market demands and technological advancements.
• Provide leadership, mentorship, and direction to management teams while fostering a high-performance culture.
• Act as a strategic business leader, focusing on organizational growth rather than day-to-day operational execution.

Requirements

• Proven experience in a leadership, operations, business management, general management, or commercial role.
• Strong business acumen with the ability to identify growth opportunities and drive organizational performance.
• Experience managing managers or department heads in a multi-functional environment.
• Passion for stakeholder engagement, business development, and building strategic partnerships.
• Able to thrive in a fast-paced, evolving, and technology-driven environment.
• Curious and adaptable mindset with the ability to understand and anticipate industry and technology trends.
• Strategic thinker who can look beyond current operations and plan for the organization's future needs over the next 2-5 years.
• Committed to growing with the organization and contributing to its long-term success.
• Industry background is open; candidates from technology, retail, F&B, consulting, services, logistics, telecommunications, or other growth-focused industries are encouraged to apply.

What Success Looks Like

• Building a scalable organization capable of supporting rapid business growth.
• Identifying new revenue opportunities and strengthening market presence.
• Developing future leaders and enhancing organizational capability.
• Anticipating industry shifts and positioning the company ahead of market changes.
• Becoming a trusted strategic partner to the COO and a key leader within the organization.

If you are a commercially minded leader who enjoys building businesses, driving growth, and preparing organizations for the future, we'd love to hear from you. Let's connect!