ServiceNow Developer (Global IT Services)

As a ServiceNow Developer, you will be responsible for the implementation and continuous improvement of IT service management processes using the ServiceNow platform. This role involves end-to-end development across all project phases, operational support, and the integration of ServiceNow with other IT systems. You will ensure the platform's optimal performance, reliability, and security while applying agile methodologies to streamline processes.

Key Skills: ServiceNow development, ITSM processes, ITIL, JavaScript, PowerShell, Communication skills, Regional/Global Stakeholder Management

What you'll do:

• Contribute to the implementation and enhancement of IT service management processes.
• Engage in all phases of development, from requirements gathering to maintenance.
• Collaborate with the Service Manager for operational support, including monitoring and incident management.
• Design and enhance tools and interfaces within the IT Service Management scope.
• Lead the integration of ServiceNow with other IT systems to improve workflow automation.
• Administer and maintain the ServiceNow platform, ensuring its performance and reliability.
• Manage the ServiceNow upgrade process, ensuring compatibility and minimal business disruption.
• Implement security measures and monitor the platform's security state.
• Analyse platform usage and performance metrics to identify and implement improvements.

What you bring:

• Bachelor’s degree in computer science, information technology, or a related field.
• Over 3 years of experience in ServiceNow platform management and ITSM processes.
  • Certifications such as Certified ServiceNow Administrator or Applications Developer are highly preferred.
• Proficiency in JavaScript, PowerShell, XML, HTML, CSS, Angular JS, REST/SOAP.
  • Experience in PowerShell is a strong advantage
• Strong understanding of IT service management processes aligned with ITIL.
• Knowledge of IT infrastructure, network architecture, and databases like Microsoft SQL.
• Strong communication and interpersonal skills.
  • Experience supporting regional/global stakeholders is a strong advantage
• Proficiency in English and a willingness to learn new topics.

What sets this company apart:

This Global IT Services is a prominent player in the industry’s landscape, known for its innovative solutions and commitment to excellence. As an employer, it offers a dynamic and inclusive work environment, fostering growth and development through cutting-edge technology projects. The company emphasizes collaboration and cross-functional teamwork, enabling employees to engage in diverse and challenging initiatives.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C