Head of Tech, LS Retail (IT Services)

What you'll do:

As Head of Tech for LS Retail, you will play an instrumental role in shaping how retail technology solutions are delivered across Southeast Asia. Your day-to-day responsibilities will involve guiding your team through complex LS Central implementations from initial scoping right through to successful go-lives. You will also oversee ongoing support operations to ensure clients experience minimal disruption and maximum value from their systems. By managing both internal teams across borders and external vendor relationships with care and precision, you will help create a collaborative environment focused on quality outcomes. Your attention to detail in documentation practices will underpin every successful project while your commitment to process improvement ensures that the division remains agile in response to new challenges. Ultimately, your ability to nurture client trust through responsive service delivery will set the standard for excellence within the organisation.

• Oversee the end-to-end delivery of LS Central implementations for diverse retail clients, ensuring all projects meet agreed timelines, budgets, and business objectives.
• Direct project scoping, planning, execution, testing phases, data migration activities, go-live events, and comprehensive post-implementation reviews for each client engagement.
• Manage the LS Central support function by establishing robust SLAs, ticketing workflows, and clear communication standards that guarantee timely issue resolution and system stability.
• Cultivate strong relationships with clients by acting as their trusted advisor on all aspects of their retail systems and providing ongoing support tailored to their evolving needs.
• Lead cross-functional teams located in Malaysia and Vietnam—including functional consultants, developers, and support analysts—by fostering collaboration and shared accountability.
• Coordinate with outsourced vendors and strategic partners for development work, integrations with third-party platforms, or specialised support requirements as needed.
• Plan resource allocation effectively based on current project pipelines and anticipated support demands to ensure optimal team performance.
• Ensure the production of complete functional specifications, technical design documents, configuration guides, and testing scripts for every project undertaken by the division.
• Establish documentation standards and version control processes that promote consistency and traceability across all projects within the division.
• Drive continual improvement initiatives for internal methodologies, templates, support processes, and stay abreast of enhancements in LS Central and Dynamics 365 Business Central.

What you bring:

To excel as Head of Tech for LS Retail you will bring extensive experience overseeing ERP or POS solution delivery within complex retail environments. Your background should include direct involvement with LS Central implementations where you have managed entire project lifecycles from inception through post-go-live review. You are adept at building rapport with clients by understanding their unique operational needs while ensuring your teams deliver consistently high-quality results. Your approach is grounded in empathy—valuing open communication—and you thrive when working collaboratively across cultures or time zones. A keen eye for process improvement combined with meticulous attention to documentation ensures that every aspect of service delivery meets rigorous standards. Familiarity with Microsoft Dynamics 365 Business Central environments further enhances your ability to align solutions with industry best practices. Above all else your commitment to supporting others—whether clients or colleagues—sets you apart as a dependable leader who inspires confidence throughout the organisation.

• At least eight years’ experience delivering ERP or POS solutions within the retail sector with a proven track record of managing multiple client-facing projects simultaneously.
• Minimum three years’ hands-on involvement with LS Central or LS Retail solutions including full responsibility for at least two complete project lifecycles for new clients.
• Comprehensive understanding of core retail business processes such as point-of-sale operations, inventory management, loyalty programmes, pricing strategies, and reporting requirements.
• Exceptional interpersonal skills that enable you to communicate clearly with clients at all levels while fostering teamwork among cross-functional groups based in different countries.
• Demonstrated ability to manage support teams effectively by developing SLAs, implementing ticketing systems, and maintaining high standards of client communication.
• Experience collaborating with outsourced vendors or delivery partners for development work or niche support areas relevant to retail technology solutions.
• Strong organisational skills that allow you to plan resource allocation efficiently according to fluctuating project pipelines and support workloads.
• Proficiency in producing detailed functional specifications, technical design documents, configuration guides, testing scripts as well as maintaining documentation standards across projects.
• Up-to-date knowledge of enhancements within LS Central and Microsoft Dynamics 365 Business Central environments is highly desirable.
• Project management certifications such as PMP or familiarity with ITIL processes or helpdesk systems would be advantageous.

What sets this company apart:

This organisation stands out as a trusted partner for retailers across Southeast Asia thanks to its unwavering commitment to service quality innovation and client satisfaction. With a culture rooted in collaboration knowledge sharing and professional growth employees are empowered to contribute ideas drive change and develop their skills through ongoing training opportunities. Flexible working arrangements reflect an understanding of modern work-life balance needs while supportive leadership ensures everyone feels valued regardless of location or role. The company’s reputation for delivering reliable scalable technology solutions is matched only by its dedication to building lasting relationships—with both clients and staff—making it an ideal place for those who want their contributions recognised within a forward-thinking community.

What's next:

If you are ready to take on a rewarding challenge where your expertise can truly make a difference we encourage you to apply now! Apply today by clicking on the link provided—your next career move awaits!