Change Transformation Lead – Technology Transformation

A leading financial institution in Kuala Lumpur is seeking a Change Transformation Lead to spearhead its technology transformation programme. This pivotal role offers you the opportunity to shape and own the entire change management blueprint, setting the strategic direction for one of the most significant technology transformations in the region.

What you'll do:

As Change Transformation Lead – Technology Transformation based in Kuala Lumpur, you will play an instrumental role in shaping how a leading financial institution navigates its journey towards digital excellence. Your day-to-day responsibilities will revolve around developing a robust blueprint for managing change across complex technology initiatives. You will work collaboratively with cross-functional teams—ensuring that every aspect of organisational transformation is carefully planned, communicated, and executed. By conducting detailed impact assessments and designing bespoke strategies for stakeholder engagement, communications, training, readiness, and adoption, you will help create an environment where new technologies are embraced enthusiastically. Your ability to establish clear metrics for tracking progress will ensure that transformation efforts remain on course. Through your guidance and strategic insight, project teams will be empowered to embed effective change practices throughout their workstreams. Ultimately, your leadership will drive widespread adoption of new behaviours and systems—making you a key architect of lasting organisational success.

• Develop and maintain the comprehensive Change Management Blueprint for all technology transformation initiatives within the bank, ensuring alignment with organisational goals.
• Define the overall change strategy, framework, roadmap, and governance structure to support multiple transformation projects across various departments.
• Lead thorough change impact assessments covering people, processes, technology, and operating models to identify potential challenges and opportunities.
• Design tailored change approaches for major technology initiatives, including stakeholder engagement plans, communication strategies, training programmes, readiness assessments, and adoption frameworks.
• Partner with Technology teams, Business units, PMO functions, and senior stakeholders to ensure that change priorities are integrated seamlessly into the broader transformation roadmap.
• Establish robust measures for change readiness and adoption to track effectiveness and progress of transformation efforts across the organisation.
• Identify organisational impacts as well as resistance to change; develop mitigation strategies and intervention plans that foster positive outcomes.
• Provide strategic direction and guidance to project teams so that change activities are embedded throughout every stage of the transformation lifecycle.
• Drive organisation-wide adoption by promoting behavioural change from initial planning through implementation phases and post-go-live support.
• Champion continuous improvement by monitoring feedback from stakeholders and adapting change strategies as necessary to maximise success.

What you bring:

To excel as Change Transformation Lead – Technology Transformation in Kuala Lumpur’s thriving financial sector, you bring deep expertise in managing complex organisational changes. Your extensive experience enables you to design frameworks that address both technical requirements and human factors involved in large-scale transformations. You possess advanced interpersonal skills that allow you to connect with stakeholders at all levels—from executive sponsors through operational teams—ensuring everyone feels included in the journey. Your knowledge spans not only programme management but also nuanced aspects of communication and influence; these qualities help foster trust among colleagues while driving collective action towards shared goals. You understand how shifts in processes or technologies affect people’s daily work lives—and use this insight to craft interventions that minimise disruption while maximising engagement. Your approach is grounded in empathy: recognising resistance as an opportunity for dialogue rather than conflict. By providing clear direction yet remaining open to feedback from others, you nurture environments where collaboration thrives. Your dedication ensures that every phase of transformation is supported by thoughtful planning—and your adaptability guarantees ongoing success even when circumstances evolve.

• Over eight years’ experience in Change Management or Organisational Change roles within large-scale transformation programmes is essential for this position.
• Demonstrated ability to own a Change Management Blueprint or framework for major technology-driven transformations is required.
• Extensive background in technology or digital transformation projects—ideally within banking or financial services—will set you apart as an ideal candidate.
• Exceptional stakeholder management skills are crucial; you must have proven experience engaging with senior business leaders as well as technology partners.
• Comprehensive understanding of how changes in people, process, and technology impact organisations during periods of transition is vital.
• Outstanding communication skills combined with strong influencing abilities enable you to build consensus among diverse groups.
• Programme management expertise allows you to oversee multiple concurrent initiatives while maintaining focus on strategic objectives.
• Experience developing mitigation plans for resistance to change ensures smooth transitions throughout complex projects.
• Ability to provide strategic guidance to project teams fosters collaborative environments where best practices are shared widely.
• A commitment to continuous improvement means you actively seek feedback from stakeholders and adapt strategies accordingly.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected financial institutions—a place where innovation meets tradition in pursuit of excellence. Employees enjoy access to flexible working arrangements designed to accommodate diverse lifestyles while fostering productivity. The company invests heavily in professional development: offering training opportunities that empower staff at all levels to grow their skills continuously. Its leadership team is renowned for being supportive—encouraging open communication between departments so ideas can flourish freely. Diversity is celebrated here; individuals from under-represented backgrounds are welcomed warmly into collaborative networks built on mutual respect. The workplace culture prioritises inclusion: ensuring everyone feels valued regardless of their role or tenure within the organisation. With generous pension contributions available alongside other benefits tailored specifically for employees’ wellbeing—the company demonstrates genuine commitment not just to business success but also personal fulfilment. Joining this team means becoming part of a community dedicated both to technological advancement and human connection—where your contributions matter deeply every day.

What's next:

If you’re ready to shape the future of technology transformation within a leading financial institution—and want your vision for organisational change to make a real difference—this is your moment!

Apply today by clicking on the link provided; take the next step towards joining an inclusive team committed to excellence.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C