Head of Digital Innovation

A leading financial institution in Kuala Lumpur is seeking a Head of Digital Innovation to champion the next phase of its digital journey.

Head of Digital Innovation

This is an exceptional opportunity for you to shape and deliver transformative digital strategies that will redefine customer experiences and operational excellence. The organisation is committed to fostering a supportive, inclusive environment where your ideas are valued and your expertise can make a tangible impact. With flexible working opportunities, generous training resources, and a culture that celebrates collaboration and knowledge sharing, this role offers the perfect platform for you to drive meaningful change while developing your own professional skills.

• Play a pivotal role in shaping the digital future of a respected financial institution by leading innovation initiatives that directly impact customers and colleagues across the business.
• Enjoy flexible working opportunities and access to extensive training resources designed to support your ongoing professional development and personal growth.
• Join a collaborative team environment where your insights are valued, and where you will work alongside knowledgeable professionals who are passionate about delivering positive change.

What you'll do:

As Head of Digital Innovation, you will be entrusted with driving forward-thinking strategies that position the organisation at the forefront of technological advancement within the financial sector. Your day-to-day responsibilities will involve collaborating closely with diverse teams to design impactful solutions that improve customer journeys while streamlining internal processes. You will play an instrumental role in nurturing a culture where creativity flourishes through shared knowledge and mutual support. By engaging regularly with stakeholders across the business, you will ensure that every initiative is aligned with broader objectives while remaining responsive to changing market dynamics. Your ability to balance strategic vision with practical execution will be key as you oversee multiple projects from conception through delivery. In this highly visible role, your efforts will not only shape the company’s digital landscape but also contribute significantly to its reputation as an industry leader in innovation.

• Develop and implement comprehensive digital innovation strategies that align with organisational goals and enhance both customer experience and operational efficiency.
• Lead cross-functional teams in identifying, evaluating, and executing new technology solutions that address evolving market needs and regulatory requirements.
• Foster a culture of collaboration, continuous learning, and open communication to encourage idea sharing and collective problem-solving across departments.
• Engage with internal stakeholders at all levels to understand business challenges, gather feedback, and ensure alignment on digital transformation initiatives.
• Oversee the end-to-end delivery of key projects, ensuring they are completed on time, within scope, and deliver measurable value to the organisation.
• Monitor industry trends, emerging technologies, and competitor activities to proactively identify opportunities for innovation and improvement.
• Establish strong partnerships with external vendors, fintechs, and technology providers to leverage best-in-class solutions for the organisation’s needs.
• Champion agile methodologies throughout project lifecycles to promote adaptability, responsiveness, and efficient resource allocation.
• Ensure robust governance frameworks are in place for all digital initiatives, including risk management, compliance adherence, and data security protocols.

What you bring:

To excel as Head of Digital Innovation, you will bring a wealth of experience in steering large-scale transformation initiatives within complex organisations. Your background should reflect not only technical proficiency but also a genuine enthusiasm for building connections between people—whether facilitating workshops or guiding teams through periods of change. You will have demonstrated success in translating ambitious visions into practical roadmaps that deliver real value. Your approach is grounded in empathy; you listen carefully to stakeholder needs before crafting tailored solutions that address their unique challenges. A natural collaborator, you thrive when working alongside others towards common objectives while maintaining sensitivity to differing perspectives. Your commitment to professional development ensures you remain informed about cutting-edge advancements in technology as well as evolving regulatory landscapes. Above all else, your integrity and dependability inspire trust among colleagues at every level.

• Extensive experience in leading digital transformation or innovation programmes within large organisations, ideally in financial services or related sectors.
• Proven track record of successfully managing complex projects involving multiple stakeholders from inception through implementation.
• Strong interpersonal skills with an ability to foster collaboration among cross-functional teams and build consensus around shared goals.
• Deep understanding of emerging technologies such as artificial intelligence, machine learning, cloud computing, blockchain, or similar innovations relevant to financial services.
• Demonstrated ability to translate business needs into actionable technology solutions that deliver measurable outcomes for customers and colleagues alike.
• Excellent communication skills with an aptitude for presenting complex concepts clearly to both technical and non-technical audiences.
• Experience working within agile environments and promoting adaptive project management practices across teams.
• Sound knowledge of regulatory requirements impacting digital initiatives within the financial sector.
• Commitment to continuous learning with a passion for staying abreast of industry trends and best practices.

What sets this company apart:

This organisation stands out for its unwavering commitment to nurturing talent within an inclusive environment where everyone’s contributions are recognised. Employees benefit from flexible working arrangements designed to support work-life balance alongside generous investment in training opportunities that empower individuals at every stage of their career journey. The company’s leadership places great emphasis on fostering open dialogue—encouraging staff members to share ideas freely while providing guidance rooted in respect and understanding. As part of this team-oriented culture, you’ll find yourself surrounded by knowledgeable professionals who are eager to collaborate on projects that make a real difference both internally and externally. The organisation’s dedication to responsible innovation ensures that every initiative is underpinned by ethical considerations as well as commercial objectives—making it an ideal setting for those who wish to contribute meaningfully while growing professionally.

What's next:

If you are ready to take on a rewarding challenge where your expertise can shape the future of digital banking innovation, this is your moment.

Apply today by clicking on the link provided—your next career milestone awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C