Salesforce Business Administrator (Logistics)

What you'll do:

As a Salesforce Business Administrator based in Kuala Lumpur, you will be instrumental in fostering effective use of Salesforce across the APAC region. Your day-to-day activities will involve close collaboration with project teams, IT professionals, HR representatives, local managers, power users, and other administrators. You will be responsible for onboarding new users, conducting engaging training sessions tailored to diverse audiences both in-person and online, gathering valuable feedback during system releases, managing essential administrative functions within Salesforce, and proactively identifying areas for improvement. By maintaining up-to-date documentation such as guides and Q&A resources, you will empower users at every level. Your ability to communicate effectively with stakeholders from different backgrounds will ensure that everyone remains aligned with organisational goals. Success in this role means not only supporting users but also championing continuous improvement initiatives that drive higher adoption rates and better business outcomes throughout the region.

• Serve as the primary point of contact for a dedicated pool of Power Users, providing business support and escalating issues to the central Business System Administrator when necessary.
• Onboard new Power Users by engaging them through regular calls and delivering comprehensive training sessions both face-to-face and virtually.
• Gather feedback on release quality and adoption through User Acceptance Testing (UAT), ensuring that user needs are met and improvements are identified.
• Manage access to administrative tasks such as templates, basic automation processes, chatter groups, quick links, reports, and dashboards to facilitate smooth operations.
• Identify business process enhancements and tool improvements by collaborating with various stakeholders and contribute actively to the ongoing NOVA roadmap.
• Maintain or increase adoption rates across different countries by identifying challenges, defining action plans, and engaging relevant agency contacts as well as area management.
• Contribute to corporate toolkits by creating and updating 'How To Guides' and Q&A files at both local and regional levels.
• Provide technical support for agencies using NOVA to minimise operational disruptions and ensure seamless business continuity.
• Communicate changes in processes or roadmaps clearly to the Power User network to keep all stakeholders informed and engaged.

What you bring:

To excel as a Salesforce Business Administrator in this organisation, you will bring proven experience working with leading CRM systems—ideally Salesforce—and have developed an understanding of how these tools can enhance customer experience. Your background may include roles in process optimisation or IT environments where attention to detail was paramount. You are comfortable facilitating training sessions that engage participants whether they are present physically or joining remotely. Your approachability makes you a trusted point of contact for colleagues seeking guidance or support. With your excellent communication skills—potentially enhanced by proficiency in another regional language—you build rapport easily across cultures. Your commitment to teamwork ensures that you collaborate effectively with diverse groups while always striving for shared success. Above all else, your passion for helping others adopt new technologies sets you apart as someone who truly makes a difference.

• At least 2 to 3 years of hands-on experience with Salesforce or similar CRM platforms such as Zoho CRM, Hubspot or Oracle CRM is required for this position.
• Holding a Salesforce administrator certification would be highly advantageous for this role.
• A background in process management, quality assurance or information technology is preferred to excel in this environment.
• Experience delivering training sessions or working directly with customers is considered beneficial for success in this position.
• Comfortable presenting confidently to audiences both face-to-face and via virtual platforms is essential for effective knowledge transfer.
• Demonstrated motivation towards customer experience excellence is important for building strong relationships with users.
• A collaborative spirit focused on team success and continuous improvement will help you thrive within this supportive environment.
• Strong interpersonal skills with proven ability to influence others positively are crucial when managing power users across multiple countries.
• Being able to communicate fluently in a second language relevant to the APAC region would be an added advantage.

What sets this company apart:

This organisation stands out due to its unwavering commitment to employee development and knowledge sharing across borders. By fostering an inclusive culture where every voice matters, it creates an environment where collaboration flourishes naturally. Employees benefit from flexible working arrangements designed to promote work-life balance while still achieving ambitious business objectives. The company invests heavily in training opportunities so that staff remain at the forefront of technological advancements—ensuring everyone has access to the resources needed for personal growth. With supportive leadership that values open communication and continuous improvement initiatives driven by employees themselves, you will find yourself empowered not just to perform but also to innovate within your role. The sense of community here extends beyond office walls; it’s about building lasting connections that help everyone succeed together.

What's next:

If you are ready to take on a rewarding challenge where your expertise can have real impact across multiple countries—this is your chance! Apply today by clicking on the link provided—your next career move awaits!