ServiceNow Engineer/ ServiceNow Developer

Looking for at least 5 years experience ServiceNow Developer and IT Service Management (ITSM) Specialist with a strong track record in maintaining, optimizing, and expanding enterprise-level ServiceNow platforms. Skilled in integrating ServiceNow with other IT systems, managing end-to-end ITSM processes, and ensuring platform security and reliability. Adept at collaborating across IT teams.

Responsibilities:

• Contribution to the implementation of new processes and continuous improvement of existing ones
• End-to-end development involvement across all project phases: requirements gathering, analysis, design, implementation, testing, deployment, and maintenance
• Operational support of the ITSM tool in collaboration with the Service Manager, including monitoring and incident management
• Design, development, and enhancement of tools and interfaces under the responsibility of the IT Service Management team
• Lead the integration of ServiceNow with other IT systems and business applications to enhance workflow automation and data consistency.
• Application of agile methodologies (e.g., SCRUM) throughout the development process
• Administration, configuration and ongoing maintenance of the ServiceNow platform to ensure optimal performance and reliability.
• Manage the ServiceNow upgrade process, including testing and validation, to ensure compatibility and minimal disruption to business operations.
• Implement all security recommendations suggested by ServiceNow, actively monitor the security state of the platform, and maintain robust security protocols to safeguard against vulnerabilities
• Monitor and analyze platform usage and performance metrics and implement improvements as necessary.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.
• 5+ years of experience and good knowledge in the administration of Service catalogs and ITSM processes
• Good knowledge of ServiceNow (certifications as Certified ServiceNow Administrator or Applications developer)
• Good knowledge of IT service management processes according to ITIL
• Good knowledge of IT infrastructure, network architecture, databases such as Microsoft SQL
• Strong Knowledge of JavaScript, XML, HTML, CSS, Angular JS, REST/SOAP, Powershell (Must have)
• Problem-solving skills and an independent, priority-based way of working
• Strong communication and interpersonal skills
• Fun to familiarize yourself with new topics
• Good English knowledge

Robert Walters SEA is acting as an Employment Business in relation to this vacancy.