Logistics and Fulfillment Manager (Retail)

Logistics and Fulfilment Manager (Retail)

A leading global retail brand is seeking a Logistics and Fulfilment Manager to join their Malaysia-based team. This pivotal role offers you the opportunity to shape the logistics, planning, and fulfilment functions for a renowned name in the industry, ensuring seamless supply chain operations across both physical stores and e-commerce platforms

What you'll do:

As the Logistics and Fulfilment Manager (Retail), you will play an integral role in orchestrating the entire supply chain process from demand planning through to final delivery.

• Oversee all aspects of 3PL warehouse operations, ensuring efficient delivery and transport arrangements to retail outlets while maintaining high standards of service.
• Collaborate closely with third-party logistics providers to conduct monthly storage volume forecasts and capacity planning that align with business needs.
• Manage e-commerce order fulfilment processes, guaranteeing that service level agreements are consistently met across various online marketplaces.
• Handle overseas shipments by preparing accurate shipping documentation, verifying HS codes, and reviewing customs declarations prior to submission.
• Lead purchasing activities including order placement, order management, shipment tracking, freight scheduling, and understanding open-to-buy (OTB) requirements.
• Address quality issues by organising rework activities with 3PL partners, monitoring associated costs, and ensuring timely resolution of defective cases.

What you bring:

To excel as the Logistics and Fulfilment Manager (Retail), you will bring not only technical expertise but also a collaborative spirit that fosters teamwork across departments.

• Hold a diploma or degree in Logistics or a related field which provides you with foundational knowledge essential for this role.
• Minimum 3-5 years’ experience in planning, purchasing, or logistics functions within fast-moving consumer goods (FMCG), retail or distribution environments.
• Excellent interpersonal skills to communicate effectively with colleagues at all levels as well as external partners
• Demonstrate proficiency in Microsoft Office applications— Excel—and have hands-on experience using SAP is highly preferred
• Possess practical knowledge of relevant policies, procedures, guidelines or product lines related to logistics management.
• Have proven leadership capabilities that allow you to guide teams towards shared goals while supporting their professional growth through encouragement and clear direction.

What sets this company apart:

This organisation stands out as a global leader in retail thanks to its unwavering commitment to operational excellence and employee wellbeing. Here you will find an inclusive workplace culture that values diversity of thought and encourages open communication among all team members. The company invests heavily in training opportunities so you can continue developing your skills alongside some of the most knowledgeable professionals in the industry. Flexible working arrangements are available where possible—enabling you to balance personal commitments with professional responsibilities—while generous pension contributions reflect their dedication to long-term employee security. The company’s focus on collaboration means your ideas are welcomed; togetherness is celebrated; achievements are shared; making it an ideal environment for those who value connection as much as accomplishment.

What's next:

Apply now or email me at Ariel.Lai@robertwalters.com.my to discuss this new opportunity!

Please note that only shortlisted candidates will be contacted.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C