Order To Cash Customer Service (Chinese Speaker)

Order To Cash Customer Service Specialist (Chinese Speaker) Job level: Executive/Senior Executive A leading multinational organisation in Kuala Lumpur is seeking a dedicated Order To Cash Customer Service Specialist (Chinese Speaker) to join their vibrant team. This role offers you the opportunity to be the primary interface for customer accounts, ensuring seamless end-to-end Order to Cash processes and fostering long-term relationships.

What you'll do:

• Create, maintain, and process sales orders in SAP
• Monitor order status, delivery progress, and invoice status
• following up with planners, logistics teams, and supply units to ensure timely fulfilment
• Handle returns, credit notes, debit notes, and other exceptional order scenarios
• Act as the primary contact for customer enquiries, requests, and service-related issues for China and Mandarin Speaker market
• Manage order-related and shipping documentation accurately while ensuring compliance with internal policies, trade regulations, and specific customer requirements.

What you bring:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or equivalent.
• Minimum 2 years of experience in Customer Service, Supply Chain, Logistics or related B2B operational roles.
• Hands-on experience with Order To Cash processes
• Solid SAP system knowledge
• Proficiency in Chinese language is mandatory for effective communication with customers.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee development and inclusivity. Located in the heart of Kuala Lumpur’s thriving business district, it offers flexible working opportunities that cater to diverse lifestyles. Employees benefit from continuous training programmes designed to enhance both technical expertise and soft skills; ensuring everyone feels supported throughout their career journey.

What's next:

If you are ready to take the next step in your career journey as an Order To Cash Customer Service Specialist (Chinese Speaker), seize this opportunity today!

Apply today by clicking on the link provided or email us at jeff.leong@robertwalters.com

We thank you for your application but do note that only shortlisted candidate will be contacted by our recruitment team.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C