Senior Order Management Specialist (APAC)

Senior Order Management Specialist A leading multinational organisation is seeking a Senior Order Management Specialist to join their thriving Global Business Services hub in Kuala Lumpur. This role offers you the opportunity to independently manage end-to-end Order-to-Cash operations across key APAC regional clusters, positioning you as a subject-matter expert for complex order processing, pricing validation, exception handling, and stakeholder coordination.

What you'll do:

• Receive, validate, and process sales orders, quotations, price conditions, and return requests using SAP systems to ensure accuracy and compliance with company standards.
• Manage high-value, non-standard cases such as manual order releases, credit-block scenarios, detours, and urgent order redirections with careful attention to detail and timely resolution.
• Perform inventory and Available-To-Promise (ATP) checks while coordinating directly with plant planners or principal suppliers to guarantee on-time delivery for all customer orders.
• Act as a functional reference point for the team by providing day-to-day guidance and informal coaching to junior colleagues, fostering a collaborative learning environment.
• Handle exception management by identifying potential issues early in the process and implementing effective solutions that minimise disruption to customers and stakeholders.
• Collaborate closely with internal teams including supply chain, finance, sales, and customer service to align operational priorities and deliver outstanding service across the region.
• Support continuous improvement initiatives by contributing insights from daily operations that help optimise workflows and enhance overall efficiency within the hub.
• Maintain accurate documentation of all order management activities in SAP and Salesforce CRM/ticketing systems to ensure transparency and traceability.
• Communicate proactively with regional stakeholders in English (and other languages if applicable), adapting your approach to meet the needs of different APAC market hours.
• Participate in regular team meetings and training sessions aimed at developing best practices for order management processes.

What you bring:

• Minimum 3-5 years of hands-on experience in Order Management (O2C), Customer Service, or Supply Chain operations within Manufacturing or Chemical/Distribution sectors is essential for success in this role.
• Strong proficiency in SAP (Order-to-Cash module) is required along with familiarity using Salesforce CRM or ticketing systems for efficient workflow management.
• Excellent English communication skills are necessary as you will be supporting APAC regional market hours including India or ANZ time zones; adaptability is key.
• Proficiency in regional languages such as Tamil, Hindi, or Mandarin is highly advantageous for engaging stakeholders across diverse markets.
• A background in Production Planning provides added value when navigating complex supply chain scenarios within the hub environment.
• Demonstrated ability to coach junior team members informally while maintaining a collaborative spirit that supports communal learning.
• Experience managing high-value or non-standard cases involving manual order releases or urgent redirections showcases your dependability under pressure.
• Attention to detail when validating sales orders, quotations, price conditions, and return requests ensures compliance with company standards every step of the way.
• Ability to coordinate effectively with plant planners or principal suppliers reflects your interpersonal skills and commitment to timely delivery outcomes.
• Openness to participate in continuous improvement initiatives demonstrates your enthusiasm for optimising operational processes.

What sets this company apart:

This organisation stands out as a global leader in industrial materials distribution with an expansive footprint across multiple regions. Employees benefit from being part of an inclusive workplace culture that celebrates diversity within its Kuala Lumpur hub. The company prioritises work-life harmony by offering flexible working arrangements tailored around both early morning starts (7:00 AM – 4:00 PM) and standard office hours so you can choose what suits your lifestyle best.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C