Senior Logistics & Customer Service Executive (Logistics)

Senior Logistics & Customer Service Executive (Logistics)

A leading logistics provider is seeking a Senior Executive Logistics Customer Service to join their dedicated team, supporting the Asia-Pacific region.

What you'll do:

As a Senior Executive Logistics Customer Service, you will immerse yourself in the daily orchestration of international shipments for key clients throughout the Asia-Pacific region.

• Receive, book, track, and manage shipments across multiple modes of transport including sea and air, ensuring all processes are handled efficiently and accurately.
• Monitor shipment progress closely while maintaining up-to-date status visibility for both internal teams and external customers.
• Handle all transport-related documentation with precision, reviewing documents for accuracy and compliance with relevant regulations.
• Serve as the primary point of contact for customers by providing timely responses to enquiries and requests, fostering positive relationships through effective communication.
• Liaise proactively with appointed service partners to ensure smooth operations and resolve any issues that may arise during the shipping process.
• Troubleshoot incidents by collaborating with all involved parties, utilising available resources to develop corrective action plans and resolve complaints promptly.
• Prepare and submit detailed reports to customers, ensuring transparency and clarity in all communications regarding shipment status and performance metrics.

What you bring:

To excel as a Senior Executive Logistics Customer Service professional in this organisation, you will bring substantial hands-on experience from the international transport sector—ideally gained through roles involving complex shipment coordination across multiple modes.

• Minimum 5 years of professional experience in international transport logistics with a proven record of coordinating shipments via sea, air, truck, rail or express services.
• Comprehensive understanding of shipping terms, documentation requirements, and industry-specific terminology essential for efficient logistics management.
• Demonstrated organisational abilities with experience managing IT-based day-to-day operations within a logistics environment.
• Proficiency in common office applications such as Microsoft Office is necessary; familiarity with SAP systems would be advantageous
• Ability to collaborate effectively within multicultural teams while building strong inter-personal connections across departments and networks.
• Experience preparing detailed reports for customers that clearly communicate shipment status updates and performance outcomes.
• Willingness to support ongoing process improvements by participating actively in SOP reviews and contributing ideas for enhanced efficiency.

What sets this company apart:

This organisation stands out as a trusted logistics partner within a global network renowned for its stability and long-term vision. Employees benefit from being part of an inclusive workplace culture that prioritises collaboration over competition—where knowledge sharing is encouraged at every level. The company’s commitment to professional development is evident through regular training opportunities designed to keep your skills current while supporting your career aspirations. The emphasis on teamwork extends beyond local offices into regional networks—offering you access to best practices from around the world while still feeling connected at a personal level each day. If you value dependability, inclusivity, mutual respect among colleagues—and want your contributions recognised—this is an environment where you can thrive.

What's next:

Ready to take your career to the next level?

Apply now or email me at Ariel.Lai@robertwalters.com.my to discuss this new opportunity!

Please note that only shortlisted candidates will be contacted.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C