Customer Service Manager

A leading manufacturing and production organisation in Bayan Lepas is seeking a Customer Service Manager to join their team and play a pivotal role in supporting customer projects for photonics testing and burn-in solutions.

This opportunity offers you the chance to work closely with engineering, operations, and sales teams, coordinating project schedules and documentation while nurturing strong customer relationships. The role is designed for someone who thrives in a collaborative environment, values clear communication, and enjoys building technical knowledge over time. You will be empowered to take ownership of project delivery, develop your account management skills, and contribute to commercial discussions as you progress. With flexible working opportunities, ongoing training, and supportive leadership, this position provides an ideal platform for professional growth within a dynamic industry.

• You will have the opportunity to coordinate complex customer projects from order confirmation through delivery and installation, ensuring seamless communication between internal teams and clients.
• The organisation offers flexible working opportunities and ongoing training to help you build technical expertise in photonics testing and burn-in solutions, preparing you for future career progression.
• You will be part of a supportive team that values inclusive collaboration, dependable communication, and nurturing customer relationships for long-term success.

What you'll do:

As a Customer Service Manager based in Bayan Lepas, you will be at the heart of delivering successful customer projects within the photonics testing sector. Your day-to-day responsibilities will involve coordinating every stage of the project lifecycle—from order confirmation through system preparation to final acceptance—by connecting customers with internal teams such as engineering and operations. You will manage schedules and milestones while tracking progress across multiple priorities. By organising meetings and preparing thorough documentation, you will ensure that all actions are completed efficiently. Your ability to provide timely updates will keep both customers and management informed. In addition to administrative duties like handling purchase orders and shipment arrangements, you will support quotation preparation and invoicing processes. As you capture customer requirements accurately and facilitate technical clarifications with specialist teams, your growing technical knowledge will enable you to nurture strong relationships. Over time, you will expand your account management responsibilities by supporting commercial discussions and maintaining comprehensive records.

• Coordinate customer projects from initial order confirmation through planning, system preparation, delivery, installation, and acceptance by collaborating with cross-functional teams.
• Develop and maintain detailed project schedules, milestones, action lists, and delivery plans in partnership with engineering, operations, and sales departments.
• Track project progress, dependencies, outstanding information requests, and potential delivery risks; follow up with responsible parties and escalate issues promptly when necessary.
• Organise both customer-facing and internal meetings, prepare comprehensive meeting minutes, and ensure all agreed actions are completed efficiently.
• Provide clear and timely project updates to customers as well as management to keep all stakeholders informed throughout the project lifecycle.
• Coordinate project administration tasks including purchase-order records, delivery documentation, shipment arrangements, installation schedules, and acceptance records.
• Support quotation preparation, order processing, invoicing follow-up, and project change documentation by liaising with relevant teams.
• Capture customer requirements accurately and facilitate technical clarification with applications specialists and engineering teams.
• Build working knowledge of photonics testing processes, CoC/CoS devices, burn-in systems, and the company’s solutions to better support customers.
• Maintain organised customer records, project documents, communication history while progressively supporting account development and commercial discussions.

What you bring:

Your proven experience in project coordination or customer service roles equips you well for the Customer Service Manager position. You bring a blend of technical understanding from either engineering or business backgrounds along with practical exposure to managing projects within manufacturing or sales environments. Your interpersonal skills allow you to connect easily with colleagues across departments as well as external clients. You demonstrate reliability through careful planning and organisation while juggling multiple priorities. Your proficiency in Microsoft Office tools ensures that documentation is handled efficiently. Being comfortable communicating in both English and Mandarin enables you to serve regional customers effectively. Your proactive approach means you consistently follow up on outstanding actions until completion. If you have additional exposure to semiconductor equipment or industrial automation processes—or experience coordinating equipment delivery—these are valuable assets that further enhance your suitability for this role.

• Diploma or Bachelor’s degree in Engineering, Business Administration, Project Management or a related discipline is required for this role.
• Ideally 1–3 years of experience in project coordination, customer service roles, sales support functions or manufacturing operations would be beneficial.
• Strong communication skills paired with excellent interpersonal abilities are essential for building lasting relationships with customers.
• Good planning skills combined with organisational talent are needed to manage multiple priorities effectively while maintaining accurate documentation.
• Comfortable coordinating across diverse groups including customers, engineers, suppliers and internal departments to ensure smooth project execution.
• Ability to learn technical concepts quickly so you can communicate customer needs accurately to specialist teams.
• Proficiency in Microsoft Excel, PowerPoint, Word as well as familiarity with project tracking tools is important for managing documentation efficiently.
• Good command of English and Mandarin is required for effective communication with regional customers and partners.
• Proactive attitude coupled with responsibility; willingness to take ownership of outstanding actions until completion is highly valued.
• Willingness to travel occasionally for customer meetings or on-site project support enhances your flexibility.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration is encouraged at every level. Employees benefit from flexible working opportunities that accommodate personal needs while supporting professional development through ongoing training programmes tailored to the photonics testing industry. Supportive leadership ensures that each team member receives guidance as they grow their technical expertise. The company values dependability in its staff members—rewarding those who nurture strong customer relationships—and offers clear pathways for career progression from coordinator roles into senior account management positions. By prioritising open communication across departments as well as externally with clients throughout Asia-Pacific regions (including Mandarin-speaking partners), the organisation creates an environment where employees feel connected both professionally and personally. Its focus on teamwork makes it an ideal place for individuals who thrive on sharing knowledge within a communal setting while contributing meaningfully toward successful project outcomes.

What's next:

If you are ready to take your next step in a collaborative environment where your organisational talents are valued—apply now!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C