Technical Sales Manager

A leading organisation in Penang is seeking a Technical Sales Manager who thrives on connecting with people and enjoys building lasting relationships.

This role offers the opportunity to work within a supportive, close-knit team where collaboration and shared problem-solving are at the heart of every project. You will be empowered to manage customer relationships, develop project schedules, and work closely with internal teams to deliver exceptional results. The company values individuals who are enthusiastic about learning, committed to self-improvement, and eager to contribute to a communal success. If you are passionate about the semiconductor industry and want to make a meaningful impact while enjoying flexible working opportunities and continuous training, this is your chance to join an organisation that truly invests in its people.

• Work in a highly collaborative environment where teamwork and mutual support drive success, ensuring everyone feels included and valued.
• Enjoy opportunities for professional growth through ongoing training and development programmes designed to enhance your technical expertise and interpersonal skills.
• Be part of a knowledgeable team dedicated to delivering outstanding customer satisfaction in the semiconductor equipment sector, with a strong focus on nurturing talent and sharing knowledge.

What you'll do:

As a Technical Sales Manager based in Penang, you will play a pivotal role in driving business growth across Malaysia and Southeast Asia. Your day-to-day activities will involve identifying new market opportunities, initiating meaningful conversations with prospective clients, and nurturing existing relationships through attentive customer management. You will be responsible for developing detailed project schedules that align with client expectations while coordinating deliverables across multiple departments. Success in this role requires you to translate complex customer requirements into clear tasks for engineering teams, ensuring seamless communication between stakeholders. By providing regular updates on programme status and addressing issues promptly, you will help maintain high levels of customer satisfaction. Your ability to collaborate closely with hardware and software engineers will be essential in resolving technical challenges efficiently. Additionally, you will be expected to adapt quickly to new responsibilities assigned by your superiors, contributing positively to the team’s collective achievements.

• Identify and qualify new leads by assessing business potential and exploring market opportunities within Malaysia or Southeast Asia, ensuring a steady pipeline of prospects.
• Initiate sales calls proactively to promote the organisation’s products and services, effectively communicating their value to potential customers.
• Focus on developing new accounts while managing existing customer relationships with empathy and responsiveness, fostering loyalty and trust.
• Demonstrate the benefits of solutions clearly and persuasively, helping customers understand how these offerings address their needs.
• Develop comprehensive project schedules, milestones, and deliverables associated with customer projects, ensuring timely completion and clear communication throughout.
• Translate customer requirements into actionable tasks for all functional areas, capturing issues early and resolving them collaboratively with relevant teams.
• Communicate issue statuses accurately to both customers and internal engineering/manufacturing teams, representing urgency appropriately and escalating when necessary.
• Collaborate closely with hardware and software engineering teams to ensure technical issues are resolved efficiently, maintaining open lines of communication.
• Provide regular updates on programme progress and customer status to management, highlighting key issues transparently for informed decision-making.
• Carry out additional duties as assigned by superiors, demonstrating flexibility and willingness to support the team’s overall objectives.

What you bring:

The ideal candidate for the Technical Sales Manager position brings extensive experience from the semiconductor equipment or test industry paired with strong academic credentials in electrical engineering. Your proven track record of collaborating successfully with customers showcases your ability to build trustful relationships grounded in empathy and responsiveness. You possess a proactive attitude towards learning new skills—always eager for self-improvement—and demonstrate adaptability when faced with evolving project demands. Your energetic approach ensures you remain engaged throughout complex assignments while maintaining focus on achieving high levels of customer satisfaction. As someone who values teamwork deeply, you actively share insights with colleagues, support communal objectives, and foster an inclusive environment where everyone feels respected. Your creative thinking allows you to devise tailored solutions that meet client needs effectively. Being a quick learner further enhances your capacity to thrive amidst changing circumstances. Finally, your Malaysian citizenship aligns perfectly with organisational requirements.

• Bachelor's Degree in Electrical Engineering is required along with at least five years of relevant experience in the semiconductor equipment or Semiconductor Test Industry.
• A robust technical background combined with proven experience collaborating effectively with customers across diverse projects.
• Proactive approach towards problem-solving coupled with resourcefulness in navigating complex situations within the industry.
• Energetic attitude that supports continuous learning and self-improvement while adapting swiftly to new challenges.
• Highly motivated professional who consistently strives for excellence in achieving customer satisfaction and loyalty through empathetic service delivery.
• Creative mindset that enables innovative solutions tailored to unique client needs within the semiconductor sector.
• Results-oriented individual who demonstrates commitment by actively contributing to team goals through cooperative efforts.
• Quick learner capable of efficiently applying newly acquired skills in dynamic environments without hesitation.
• Team player who values interdependence, shares knowledge generously, and takes initiative for communal success.
• Candidates must be Malaysian citizens as per organisational requirements.

What sets this company apart:

This manufacturing and production organisation stands out as an employer of choice due to its unwavering commitment to fostering an inclusive workplace culture where every team member is supported in their professional journey. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance. The company invests heavily in training programmes designed not only to enhance technical expertise but also nurture interpersonal skills vital for long-term career growth. With generous pension contributions available alongside structured development pathways, staff members enjoy security as well as advancement prospects. The leadership style here is notably supportive—encouraging collaboration over competition—and prioritises knowledge-sharing so everyone can learn from each other’s experiences. By focusing on employee wellbeing through regular feedback sessions and transparent communication channels, this organisation ensures that all voices are heard regardless of seniority or background. Its reputation within the semiconductor industry is built upon dependable service delivery backed by knowledgeable professionals who genuinely care about their clients’ success. Joining this team means becoming part of a network dedicated not just to business outcomes but also personal fulfilment—a place where your contributions matter every day.

What's next:

If you are ready to take your career forward as a Technical Sales Manager within an inclusive environment that values teamwork and continuous learning, we encourage you to apply now!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this exciting opportunity further.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C