Sales Engineer

A leading organisation in Penang is seeking a Sales Engineer to join their team, offering you the opportunity to play a pivotal role in driving customer engagement and supporting business growth across key accounts.

This position is ideal for someone who thrives on building strong partnerships, delivering value-added solutions, and collaborating across multiple functions including sales, service, and operations. You will be empowered to develop long-term relationships with customers, ensuring exceptional service delivery from initial opportunity development through after-sales support. The company values your HVAC industry knowledge and commercial acumen, providing a supportive environment where your skills can flourish. Flexible working opportunities and ongoing training are part of the culture, making this an excellent chance to advance your career while contributing to sustainable revenue growth.

• You will have the chance to work closely with the company customers, leveraging your technical expertise to deliver tailored solutions that meet diverse needs.
• The organisation offers flexible working opportunities and encourages professional development through training programmes, ensuring you stay at the forefront of industry trends.
• Your role will be central to strengthening customer relationships, supporting retention initiatives, and driving account expansion within a collaborative and inclusive team environment.

What you'll do:

As a Sales Engineer based in Penang, you will be entrusted with managing key customer accounts while fostering meaningful relationships that drive business success. Your day-to-day activities will involve acting as the main point of contact for NBI customers—ensuring their needs are met with professionalism and responsiveness. You will collaborate extensively with internal teams across various departments to guarantee seamless service delivery. By identifying new commercial opportunities within existing accounts and supporting after-sales excellence through proactive follow-ups, you will help retain customers while expanding business potential. Your technical knowledge in HVAC systems will be instrumental in aligning solutions with client requirements. Maintaining accurate records of interactions and pipeline activity will be crucial for tracking progress. Success in this role hinges on your ability to nurture trust-based partnerships that result in satisfied clients and sustained revenue growth.

• Act as the primary relationship owner for NBI customers by providing a professional, responsive, and solutions-oriented experience throughout every stage of the customer lifecycle.
• Develop and sustain strong customer relationships that support long-term retention, account growth, and overall satisfaction by consistently engaging with key stakeholders.
• Drive customer engagement across pre-sales coordination, commercial follow-up, and after-sales service support to ensure seamless execution and issue resolution.
• Partner closely with internal teams across sales, engineering, service, operations, and finance to facilitate smooth collaboration and address any challenges promptly.
• Support after-sales service excellence by proactively following up on delivered products and services, addressing concerns efficiently, and ensuring high levels of satisfaction.
• Identify, qualify, and develop business opportunities within existing accounts to promote cross-sell, upsell, and account expansion initiatives that contribute to revenue growth.
• Deliver assigned sales targets through disciplined account management practices, opportunity conversion strategies, and customer-focused commercial execution.
• Build and maintain a healthy sales pipeline with the customers to drive sustainable business outcomes.
• Leverage HVAC expertise along with knowledge of relevant products to support solution discussions and align customer requirements with appropriate offerings.
• Monitor account performance, customer activity, sales progress, and service issues by providing timely reporting and actionable insights for continuous improvement.

What you bring:

To excel as a Sales Engineer in this organisation based in Penang, you should bring proven experience in direct sales combined with strong technical knowledge of HVAC systems. Your educational background in engineering or business administration equips you with the analytical skills needed for interpreting complex instructions. Experience managing customer accounts or consulting roles highlights your interpersonal abilities—essential for nurturing trust-based relationships. Familiarity with relevant products allows you to tailor solutions effectively while exposure to both sales and technical environments enhances your collaborative approach. Proficiency in digital tools streamlines your workflow while additional language skills broaden your reach. Your commitment to delivering outstanding service ensures that every interaction contributes positively towards account retention and business growth.

• Bachelor’s degree in Business Administration, Engineering, or related discipline is required for this role.
• At least 2 years’ direct sales experience is essential for effectively managing customer accounts and driving commercial outcomes.
• Knowledge in HVAC systems including Chiller Plant, Airside solutions, Energy Services, and Building Services is highly valued for supporting solution discussions.
• Proven experience in customer management, account development or consulting roles demonstrates your ability to build lasting relationships.
• Experience within the HVAC industry is preferred as it enhances your understanding of technical requirements and market dynamics.
• Familiarity with HVAC products or similar solutions is considered advantageous when aligning offerings with customer needs.
• Combined exposure to both sales and technical environments strengthens your capacity for cross-functional collaboration.
• Ability to interpret technical instructions in mathematical or diagram form enables you to handle complex variables confidently.
• Demonstrated skill in managing stakeholder relationships ensures effective communication across multi-functional teams.
• Proficiency in Microsoft Office applications as well as customer relationship management tools supports efficient workflow management.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive workplace where collaboration is encouraged across all functions. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance. The company invests heavily in training programmes designed to keep staff knowledgeable about industry advancements—ensuring continuous professional development. Supportive leadership fosters an environment where ideas are shared freely among team members regardless of background or experience level. The focus on nurturing talent means you’ll have access to resources that help you grow both personally and professionally. With a reputation for delivering high-quality solutions within the HVAC sector—and a dedication to maintaining strong client partnerships—the company provides a stable platform for ambitious individuals looking to make a meaningful impact within their field.

What's next:

If you are ready to take the next step in your career by joining a collaborative team dedicated to delivering exceptional value for customers—this opportunity is perfect for you!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this exciting opportunity further.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C