Area Retail Supervisor (Sports)

A leading global sports retailer is hiring an Area Retail Supervisor (Sports) in Kuala Lumpur. You’ll oversee multiple stores, lead and develop retail teams, drive customer service and operational excellence, and support business growth. If you’re passionate about sports retail, enjoy working with diverse teams, and value collaboration and people development, this is an excellent opportunity to grow your career within a supportive, inclusive environment.

What you'll do:

As an Area Retail Supervisor (Sports), you will play a pivotal role in shaping the day-to-day operations of multiple retail stores. Your responsibilities will include analysing business performance metrics to identify areas for improvement, optimising staff schedules for maximum efficiency, maintaining visual merchandising standards that reflect the brand’s identity, and coaching Store Managers on key performance indicators.

• Constantly analyse business performance by integrating store visit observations with sales data and checklists, then create actionable plans to address identified opportunities for improvement.
• Optimise store traffic by reviewing work rosters and providing coaching on ways to enhance efficiency and customer engagement.
• Ensure visual merchandising standards are maintained at each store, working within company guidelines to maximise sales opportunities and uphold brand values.
• Manage and coach Store Managers on retail KPIs, providing guidance on product knowledge, service standards, and brand values to elevate team performance.
• Actively develop store team members through regular coaching sessions that foster accountability, communal success, and high levels of engagement.
• Support the Omni-Channel team in developing sales capabilities across multiple channels, advising on new customer touchpoints that align with brand direction.
• Set and drive operational standards in stores by supporting management teams in achieving excellence both back-of-house and front-of-house.
• Facilitate communication between stores, merchandising teams, logistics teams regarding inventory needs, stock allocations, delivery alerts, and operational standards.
• Build strong, diverse teams by blending experience, skills, and potential; encourage resource sharing and best practice exchange to achieve common goals.
• Demonstrate key drivers of employee engagement by creating enthusiasm around the employer brand and nurturing a consumer-centric service culture.

What you bring:

To excel as an Area Retail Supervisor (Sports), your background should demonstrate substantial experience managing sales or retail operations across multiple sites. Your approach should be rooted in empathy—valuing collaboration over competition—and you should possess outstanding interpersonal abilities that allow you to motivate others gently yet effectively.

• At least three years of proven experience in Sales or Retail Operations management within a multi-store environment is essential for success in this role.
• A genuine passion for retail combined with the ability to engage collaboratively with retail teams on the ground is highly valued.
• Strong interpersonal skills are required; your communication style should be considerate, empathetic, motivational, and supportive of team members’ growth.
• Excellent organisational abilities paired with analytical thinking enable you to plan effectively while demonstrating sound business acumen.
• Quick decision-making skills are important; you must be able to prioritise tasks efficiently in environments where flexibility is key.
• Proficiency with Microsoft MS Office suite as well as familiarity with retail operating system applications is necessary for managing daily administrative tasks.
• Mobility is required; you should be comfortable travelling between store locations as part of your routine responsibilities.

What sets this company apart:

This global sports retailer stands out for its unwavering commitment to quality products ranging from industry leading running shoes to lifestyle apparel and its dedication to building supportive networks among employees. The company fosters an inclusive culture where knowledge sharing is encouraged through generous training opportunities designed for both personal development and professional advancement.

What's next:

If you feel inspired by this opportunity to make a positive impact in retail management while growing alongside supportive colleagues, we encourage you to take the next step today!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C