Account Manager (Medical Devices)

An exciting opportunity awaits an experienced Account Manager (Medical Devices) to join a globally respected medical technology organisation in Penang.

This role is perfect for someone who thrives on building meaningful connections with healthcare professionals and is passionate about advancing the world of health. You will be part of a supportive team that values inclusivity, personal growth, and the chance to make a real difference in people’s lives. The organisation is committed to fostering a rewarding environment where your contributions are recognised, and your career can flourish. If you are looking for a position where you can collaborate with inspirational colleagues, shape the future of healthcare, and leave a lasting legacy, this could be the ideal next step in your career journey.

What you'll do:

As an Account Manager (Medical Devices) based in Penang, you will play a pivotal role in strengthening relationships with key stakeholders across the healthcare sector. Your day-to-day responsibilities will involve engaging with clinicians, hospital administrators, and decision-makers to understand their needs while promoting advanced medical solutions that improve patient care. You will work collaboratively with marketing teams to design impactful campaigns that generate demand for products within your territory. By providing expert clinical support and education to healthcare professionals, you will help ensure optimal use of products while reinforcing trust in the brand. Success in this role requires an ability to balance strategic account management with hands-on customer engagement, always striving for excellence in service delivery. Your efforts will directly contribute to expanding market share, enhancing brand reputation, and ultimately making a positive impact on patient outcomes throughout the region.

• Cultivate, develop, and maintain long-term relationships with healthcare professionals and key opinion leaders within the assigned territory to drive sales growth and brand loyalty.
• Expand market presence by identifying strategic accounts and implementing tailored strategies to increase product adoption across the region.
• Collaborate closely with marketing teams to lead demand generation initiatives that raise awareness of product lines and stimulate interest among target customers.
• Coordinate with cross-functional teams to manage all sales-related business activities, ensuring seamless execution of account plans within the specified territory.
• Deliver exceptional customer service by providing clinical support, including literature updates and reference materials, to doctors and nurses as needed.
• Monitor market trends, gather competitive intelligence, and provide feedback to internal stakeholders to inform product positioning and strategy adjustments.
• Organise educational sessions and product demonstrations for healthcare providers to enhance understanding of product benefits and applications.
• Prepare detailed reports on account activity, sales performance, and market developments for management review.
• Participate actively in team meetings, sharing insights and collaborating on best practices to achieve collective goals.
• Ensure compliance with all relevant policies, procedures, and ethical standards while representing the organisation in external engagements.

What you bring:

To excel as an Account Manager (Medical Devices), you will bring not only technical expertise but also genuine empathy for clients’ needs. Your background in science or healthcare provides credibility when discussing complex products with clinicians. Previous experience managing sales cycles within the medical device sector gives you insight into industry dynamics and regulatory requirements. Your interpersonal strengths allow you to build rapport quickly while nurturing long-term partnerships based on mutual respect. You are adept at tailoring communication styles for diverse audiences—whether leading educational workshops or negotiating agreements—and thrive when working collaboratively towards common goals. Your resourceful approach ensures obstacles are overcome efficiently without compromising quality or integrity. Above all, your commitment to continuous learning means you stay abreast of emerging trends so that your advice remains relevant and trusted by those you serve.

• Bachelor’s Degree in Science, Pharmacy or Nursing is required for this position as it ensures you have the foundational knowledge necessary for effective communication with healthcare professionals.
• A minimum of three years’ experience in sales roles demonstrates your proven track record of achieving targets within complex environments.
• At least two years’ experience specifically within the medical device and pharmaceuticals industry equips you with valuable sector-specific insights essential for success.
• Familiarity with peripheral, oncology or coronary interventions would be highly regarded as it enables you to engage confidently with specialists in these fields.
• Results-oriented mindset combined with a sense of urgency allows you to respond effectively to evolving client needs while maintaining high standards of service.
• Excellent interpersonal skills foster strong collaborative relationships both internally within teams and externally with clients.
• Strong influencing abilities enable you to guide purchasing decisions ethically while building trust-based partnerships over time.
• Outstanding written and verbal communication skills ensure clarity when presenting information or delivering training sessions.
• Self-motivation coupled with reliability means you consistently follow through on commitments without requiring close supervision.
• Resourcefulness helps you navigate challenges creatively while remaining focused on shared objectives.

What sets this company apart:

This organisation stands out as one of the world’s foremost medical technology companies—renowned not just for its scale but also its unwavering dedication to advancing global health outcomes. Employees here benefit from an inclusive culture where everyone’s voice is valued regardless of background or experience level. The company invests heavily in professional development through ongoing training opportunities designed to help individuals grow both personally and professionally. Team members enjoy access to flexible working arrangements that promote work-life balance alongside generous support networks led by approachable managers who genuinely care about employee wellbeing. By joining this team, you become part of a community united by purpose: transforming possibilities into realities that make life better for patients everywhere. Here, your contributions matter—and together you’ll help shape a brighter future for healthcare worldwide.

What's next:

If you are ready to take your career further by making a meaningful impact in healthcare sales, this is your moment—seize the opportunity today!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C